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Dr Deepak Agrawal
Additional Professor, Neurosurgery & chairman, Computerization
All India Institute of Medical Sciences
New Delhi
AIIMS APPOINTMENT SYSTEM
THE FAIRYTALE SO FAR
BACKGROUND
• 9000-10000 OPD Patients/ day
• Start queuing up since 3AM
• Multiple Queues
• Those who cannot be seen keep trying their luck every day
2013• No Appointments• Only registration for walk in patients• Registration process was computerized by
NIC• ‘No need’ for an appointment system
NEED FOR AN APPOINTMENT SYSTEM
• Patient does not have to stand in multiple queues
• Can take a date convenient to him/her
• Details of the doctor/ room/ location are available to him in advance
REVAMPING THE OPD REGISTRATION MODULE
Alice in Wonderland
WISHLIST
• Common appointment system across AIIMS
• Should take into account the local policies of various departments
• Highly configurable
• Allow Auto-doctor select
• Allow PA’ s to give appointment to specific doctors
Alice Laughed
• “There is no use trying”, she said “one cant believe impossible things”
• “ I dare say you haven't had much practice” said the queen. Why when I was your age…
Alice in Wonderland
NIC• Developed the module after many
iterations
Alice in Wonderland
ONLINE SYSTEM FOR APPOINTMENTSMiddle of 2014
• Only for follow up patients with UHID number
February 2015
• Android App
• Online appointment system for New Patients
April 2015
• Aadhaar linkage
Alice in Wonderland
VARIOUS MEANS FOR BOOKING APPOINTMENT
VARIOUS RESOURCES
AIIMS EXIT COUNTERS
IVRS
CALL CENTRE
MOBILE APP
WEB PORTAL
CURRENT SYSTEM
• 170 OPD’S & Clinics configured
• Highly configurable
• E-OPD Card
• Linked with payment gateway
FUTURE DIRECTIONS
• Integration with Queue management system
• Customised instructions to patient based on OPD/Clinic selected
• SMS/ Email integration
ACHIEVEMENTS• We have succeeded in
cutting the crowd outside the RAK OPD by half.
• About 50 per cent of the total patients seen by a department are already through prior appointments.
THANK YOU
Alice in Wonderland