Work with others recap wk 13

CHCORG202C Work with others Week 13 22/10/2013 Recap Weeks 2 - 12

ELEMENT 1Planning your own workload with

supervisor

Week 2 23/7/13

Planning your own workload with supervisor

Roles and responsibilities Understanding your role Asking for assistance and direction

Your role in the workplace

What is your role in the workplace?Everyone within the workplace has a role

An effective team member must have a good understanding of their role and will be aware of their co-workers role.Your roles and responsibilities will be defined in your job description

Roles and responsibilities

• Basically the word role refers to the overall focus of the job and the word responsibility refers to the things that the worker must do to carry out the role

• It is important that you understand the roles and responsibilities of your job description

Asking for assistance and direction

• Your supervisor should be available to give you assistance and direction when you feel unsure about what to do.

• It is your role to read through your job description and other relevant information that you are given on commencement of employment and discuss and clarify with your supervisor the information you have been given

Week 3 30/7/13 Planning your own workload

Information to assist you Code of Ethics Job descriptions Responsibilities and duties

Information to assist you

• During the first weeks of employment you should be given

• Code of Conduct/Code of Ethics • Duty statement• Industrial award /enterprise agreement• Workplace contract• Service policies and procedures • Industry codes and regulations• National Quality Standards (NQS)

Code of Ethics

Ethical conduct is founded in respect for, and the valuing of children, families, staff, and the

extended centre community. Ethical conduct

guides the decisions and behaviour within the children’s centre and is founded in respect for, and valuing of children, families, staff and the

community.Handout: Code of Ethics (ECA)

Job description: Children’s Services

• For the job description of a child care workerRecord

The role of the worker for the positionWho the worker reports toList the different responsibilities of the positionWhat tasks you think you would be able to do

well?What tasks would you need help with?

Responsibilities and duties

• Our responsibilities or duties within the service will vary according to the type of service that is being provided and the number, skills and experience of the people that we work with.

• The services may range from a large long day care service with several qualified and unqualified educators to a small out of hours school service where we may be working with only one other person

Week 4 6/8/13Planning your own workload

The NQF Industry codes and regulations National law NQS and assessing in the workplace


Awards Enterprise agreements

Awards• Awards outline the pay and conditions for the

workers covered by that award. Awards are legally binding and are negotiated between the unions, employers and Fair Work Australia

• You can visit their website and look up the award you work under or any other award

Google: Fair Work Australia Find an Award, Modern Award, Children’s Services

Award


Legislation and standards Mandatory reporting Planning workloads with your supervisor

Legislation and standards• Within the workplace your employer has a

responsibility to uphold your rights and let you know what your responsibilities are under any legislation and standards. Such legislation may include anti-discrimination laws and policy, Work Health and Safety regulations and ethical standards appropriate to the type of service.

Legislation affecting work planning

There is a range of legislation that impacts upon workers as employees. These include -

• Industrial Relations Act 1996 (amended 2011)• Annual Holidays Act 1994• Long service leave Act 1955• Anti-discrimination Act 1977• WHS Act 2011• Children and Young Persons Act 1998 (amended 2010)• Privacy and Personal Information Protection Act 1998• Workplace Relations Act 1996• Workers compensation legislation (various acts)

Overview of the legal system

• Legislation means a set of rules and regulations that are passed by parliament (either state or federal) to become law.

• Child and family services have to adhere to child protection laws.

• The workers are mandatory reporters. What is a mandatory reporter ?

Mandatory reporter

• Means reporting if you suspect a child is at risk of significant harm.

• As an early childhood educator you are also required to complete a Working with Children Check or police check to ensure you haven’t been convicted of any type of crime involving children or young people

Legal obligations are:

• Contained within Acts and Regulations and are absolute duties

• Are punishable by law if not followed• We need to be very clear about our legal

obligations as workers in the community services and adhere to them at all times

Planning workload with your supervisor

• Once workers have an understanding of their rights, roles and responsibilities they are in a better position to start developing a work plan with their supervisor.

• This involves meeting with your supervisor and discussing what has to be done and in what order.


Being organised Asking for assistance and direction – part 2

Being organised

PART OF WEEK 7 USED TO COMPLETE ASSESSMENT TASK 1A IN CLASS

Being organised• Work plans ensure that you have goals to work

towards, helping to keep you on track• Being organised daily includes• Being punctual• Being reliable• Keeping work space tidy• Keeping communal areas tidy• Completing documentation as required• Following organisation policies and procedures

Asking for assistance and direction

POINTS TO ASSIST YOU.If you have completed a task several times,

and have asked for assistance each time –

• 1) write down the steps taken so you remember them. AND/OR,

• 2) simply try and do it yourself without assistance. Then,

• 3) ask your supervisor to check your work when it has been completed.

ELEMENTS 2 and 3 Working co-operatively

and communicating with others about work

matters

Week 8 3/9/13

Working in a team Effective teams Communicating effectively Communication styles

Effective teams are ones in which everyone is aware of the different roles and responsibilities of each member and are able to respect the work of others and the different roles they play in the team.

Effective Teams Effective teams are also ones in which

everyone:

Is clear about the goals of the group

Is committed to the group

Works co-operatively

Shares information

Completes assigned tasks

Works to an agreed standard

Effective Teams •Effective teams are also ones in which every

Is flexible

Willing to actively listen to the ideas of others

Contributes ideas and suggestions

Is able to put aside personal goals

Respects the ideas and values of other members

For teams to work successfully people in the team need to communicate their opinions and ideas in a clear and concise manner

All team members should also make sure that they share information that will help others to get things done.

This can be referred to as positive communication

Communicating effectively in teams

Positive communication skills

For a team to work effectively, it’s essential that team members have the skills to communicate positively.

By communicating positively co-workers need to be able to express their ideas and concerns in a clear and calm manner.

Communication styles When we think about communication

styles the 3 most common we refer to include:

Passive

Assertive

Aggressive

Week 9 10/9/13 Work co-operatively and communicating with others

about work matters

TEAM BUILDING ASSESSMENT IN CLASS

CLASS GROUP PROJECT FACILITATING A STAFF MEETING

Week 10 17/9/13 Work co-operatively and communicating with others

about work matters

Strategies staff use to communicate effectively with one another

Staff meetingsRegular opportunities for staff to attend

staff and team meetings will support staff to develop and maintain a strong team work relationship

Staff communicate effectively by actively listening to colleagues and striving to understand their colleagues perspectives.

Staff meetingsThe way staff relate to each other will

influence the atmosphere created in the service

Staff meetings:

Allow staff to have input into decisions being made

Act as a means of receiving and discussing information

Provide an avenue to air grievances, and discuss any concerns

You can help make the meetings more successful by doing the following:

Preparing for a meeting beforehand by thinking about what you would like to discuss, what you would like to achieve, and how you’ll approach the rest of the team.

If there is an agenda outlined beforehand, familiarise yourself with the topics to be discussed.

Sharing your ideas freely with your team in a logical genuine way.

Asking questions when you don’t understand other’s suggestions and discussions.

Listening carefully to what others have to say and clarifying anything that you’re unsure of.

Trying to encourage those who are quiet to participate.

Clarifying who is responsible for the outcomes of the meeting and summarising any future tasks which you understand are your responsibility

Communication strategies

An important element of effective team work is the ability of staff to empathise with and support their colleagues. This assists staff to appreciate each other’s feelings, views, needs and interests and respect the knowledge and skills that each staff member brings to work.

By communicating well staff can share the information that is needed to establish and maintain positive relationships with each other.

Effective communication enables staff to operate as a team to reflect upon, plan for and improve practice within the workplace.

Working CooperativelyWorking cooperatively requires

team members to complete their individual responsibilities and duties, but to also use their initiative and assist and support the other team members within the workplace.

These behaviours are highly regarded within community services organisations and demonstrate an individual’s ability to be an effective team member

Behaviours that promote cooperation in the work place include:

Effective and ethical communication with team members.

Ensuring decisions and practices are fair and equitable.

Discussing issues and concerns openly.

Week 11 8/10/13 and Week 12 15/10/13

Work co-operatively and communicating with others about

work matters

Safe work practices Grievance procedures

Today we will be re-looking at safe work practices in the context of this

unit – Work with others.

We will also be revisiting the concept of grievance procedures.

SAFE WORK PRACTICES.

The Work On 1 January 2012, the Work Health and Safety Act 2011 and the Work Health and Safety Regulations 2011 took effect and replaced:

- the Occupational Health and Safety Act 1991

- the Occupational Health and Safety (Safety Standards) Regulations 1994

- the Occupational Health and Safety (Safety Arrangements) Regulations 1991.

GRIEVANCE PROCEDURES.

What is a grievance?What do you do if you have a grievance in your workplace?

What do you do if your supervisor does not/will not assist you?

Health & Medicine

Work with others recap wk 13