Kaiser Permanente, Northern California

Caritas in ActionHow Caring Science informs and inspires KP caregivers and affirms our commitment to provide our

patients and their families exceptional care

Caritas Consortium 2013Volunteers – Adding the Special Touch

Intent to Contribute Statement:Over 200 caring volunteers are distributed throughout the hospital and medical center. In the

hospital we have great services that are for both the patients and our patients families and

visitors. Our most recent service, is serving complimentary coffee, tea and hot chocolate to

the families and visitors of our patients in all the units. Our For Your Comfort Program offers a

concierge like service to our patients who may have forgotten something at home or need a

diversionary activity to take their mind off their stay. Our No One Dies Alone Program offers a

volunteer to sit with a patient who has no family or friends to be with them in their last

moments of life. There are many other services such as balloons for patients birthdays and

stuffed teddy bears for those who need something to hug or cry with. Although these extra

services from our ancillary department is difficult to measure with numbers or a matrix you

can always measure the smile of our patients as well as the nursing staff knowing their patients

received something special.

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Volunteers - Adding the Special Touch

Volunteers – Adding the Special Touch

Keyword TAGs: Identifier

Consortium2013-July, GSAA, Hayward, Poster, Patient Care Services, Care Experience, Chaplaincy

Healing Environments, Patients/Families

Descriptor Pet Therapy, Authentic

Relationship, Death & Dying

Page 31 Names as listed in Lotus Notes, otherwise personal e-mails indicated

Inspired Contributor(s) 1 : Rena Cota

------Service Area: GSAAMedical Center: HAYAffiliation: PCS------Year Shared: 2013Venue: Caritas ConsortiumFormat: PosterID #: E16

Volunteers - Adding the Special Touch

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