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Untangled Healthcare Lecture Series Patient Advocacy : What Do We Really Need? Advocating for a person’s healthcare Jeffrey Harris Untangled Healthcare Jeffrey Halbstein-Harris Untangled Healthcare Assisting communities to monitor and improve healthcare 919 627-5038 Cell 919-779-7368 Office Fax 888 783-6178 (Jeffrey Harris) email: [email protected] LinkedIn: http://www.linkedin.com/in/untangledhealth Blog: http://www.untangledhealth.com/ Website: http://www.untangledhealthcare.com/ Twitter: http://twitter.com/UntangledHealth Slide share: http://www.slideshare.net/jeffharris75 06/07/2022 1

Untangled healthcare lecture series patient advocacy series part one

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The first in a four part series integrating patient advocacy, care coordination, personal health records and other HIT components. For Nurses, Other Paraprofessionals

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  • 1. Jeffrey Harris Untangled Healthcare Jeffrey Halbstein-Harris Untangled Healthcare Assisting communities to monitor and improve healthcare 919 627-5038 Cell 919-779-7368 Office Fax 888 783-6178 (Jeffrey Harris) email: [email protected] LinkedIn: http://www.linkedin.com/in/untangledhealth Blog: http://www.untangledhealth.com/ Website: http://www.untangledhealthcare.com/ Twitter: http://twitter.com/UntangledHealth Slide share: http://www.slideshare.net/jeffharris7510/24/2011 1

2. Syllabus1. Defining a persons needs and the evolving National Health Information Infrastructure1. Defining an emerging Health Information Technology within the context ofthe US HealthCare System2. An example for you1. Real Use Case 20112. Samples of Levels of Support Based on Functional Status3. Personal Health RecordsSelectionComponentsSecurity1. Process4. A Transition Model5. Why We Do It10/24/20112 3. Untangled Healthcare Patient Advocacy Series Part One: Defining a Persons Needs Defining a persons needs Defining an emerging Health Information Technology within the context of the US HealthCare System10/24/2011 3 4. Advocate and Instruct10/24/2011 4 5. Instruct "Go to the people, live with them, learnfrom them....Start with what they know, build with whatthey have...."Lao Tzu10/24/2011 5 6. Life CycleBirth Death Education Loss of IllnessWork Chronic Work Illness Illness10/24/2011 6 7. Advocacy by Patient Type1. Healthy (consumer - retain customer goal)2. Worried-well (counsel)3. Self-limited sick (do nothing unusual)4. Catastrophic sick (coordinate episode)5. Asymptomatic / Minor chronic conditions 1. Patient education and self-advocacy with monitoring6. Symptomatic / Major chronic conditions 1. Care Management - reverse / slow progression / maintain health7. Hospice / end-of-life 1. Care Management - maintain / comfort10/24/2011 7 8. Episodic CareDiagnosisHospitalizationRehabilitationReturn to Community Start time Process Time Stop Time10/24/2011 8 9. Chronic Continuum of CareAssessMonitorPlan CoordinateEducate10/24/20119 10. Acute Care Hospital Advocating the Mess Sub-AcuteFacility Acute Rehab.Facilityintense illnessshort term medical manage pulmonary rehab. repeat1st rehab. chronic vent. dependentrequires nocturnal management SNF custodialLong Term1st rehabDay Rehab. careCase ManagerCare safe at nightFacility home bound with services post IP or sub acuteor first rehab Home Health O2 etc.. mild to moderate post rehabCare disease independent or fitness supervisedprograms referral to ISNOut PatientHome CareFacilityDME Residential Living Fitness Center with MaintenanceYMCA etc..program patient / family Patient and Familyprovider needs Enter System LEGEND10/24/201110 11. Acute Care Hospital Advocating for What? Sub-AcuteFacilityAcute Rehab. Facilityintense illnessshort term medical manageAnd Care Is Continuous And Payment rehab. repeat pulmonary Happens1st rehab. Insurance dependent chronic vent.No Gaps In Treatmentrequires nocturnal management Commercial No Gaps in Meds SNFLong TermPublic custodialAnd Care has Continuity 1st rehabDay Rehab. careCare Safety Net Case ManagerHealthcareatProviders Share safe night Facility Health Insurance Exchange Care Plan Charity bound And Care has Qualityhome Selfwith servicesPay Healthcare Providers ShareSame Evidencefirst sub acute post IP or or BasedrehabHome Health O2 etc..post rehabGuideline mild to moderateCaredisease independent or fitness supervisedprograms referral to ISN Out Patient Home CareFacility DME Residential Living Fitness Center with MaintenanceYMCA etc..program patient / familyPatient and Familyprovider needsEnter System LEGEND10/24/2011 11 12. Untangled Healthcare Patient Advocacy Series Components of National Health Information Infrastructure E-HR Electronic Health Records Capable of exchanging data between disparate systems across the USA Electronic Medical Records Capable of exchanging data within an isolated organizational entity e.g. Duke Medicine P-HR Personal Health Records A subset of critical information managed by patient HIE Health Information Exchange The communications technology, security and privacy standards, governance structure for passing information among members. Requires patient consent.10/24/2011 12 13. E-HealthcareThe Evolving National HITMaking sense of it all SystemJeffrey Harris Untangled HealthcareFrom Confusion To Fusion (we hope?) Patient recall (interview) Digital shared continuous history Paper records Magical transfer of data across vast Manual processes with formsdistances including pictures, treatments, diagnosis, test results X-ray film and Fluoroscopy Computers converting data to information Microscopes and Cell Counts shared with the service providers who Postal Service include patient and family as active Telephones component of treatment team Fax Machines Shared accountability for well-being Human ComputersWho are youWe are I am morepeople?better healthy.,What are you informed knowledgeable, doing?motivated and I cant remember accountable all of my doctorsand why myparents passed away?Past PresentFuture10/24/2011 13 14. 10/24/2011 14 15. Graphic Representation of National Initiative Data Exchange Illustrated Non Integrated SystemIntegrated System with e-HRPHRPCMHSingle PracticeEMR SiloSpecialistEHRVarious LabsCommunication BarrierEHRLIMS Local hospital affiliate PACSEHRfImagingSure HospitalSystemScriptsPharmacyLocal PharmacyHealth Info Exchange10/24/2011 15 16. Syllabus1. Defining a persons needs and the evolving National Health Information Infrastructure1. Defining an emerging Health Information Technology within the context ofthe US HealthCare System2. An example for you1. Real Use Case 20112. Samples of Levels of Support Based on Functional Status3. Personal Health RecordsSelectionComponentsSecurity1. Process4. A Transition Model5. Why We Do It10/24/2011 16 17. Jeffrey Harris Untangled Healthcare Jeffrey Halbstein-Harris Untangled Healthcare Assisting communities to monitor and improve healthcare 919 627-5038 Cell 919-779-7368 Office Fax 888 783-6178 (Jeffrey Harris) email: [email protected] LinkedIn: http://www.linkedin.com/in/untangledhealth Blog: http://www.untangledhealth.com/ Website: http://www.untangledhealthcare.com/ Twitter: http://twitter.com/UntangledHealth Slide share: http://www.slideshare.net/jeffharris7510/24/2011 17