The transformation of how we use data

Big data in health and care – April 19th 2016

Simon Beaumont

Head of Information

Why did we need B.I?

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The case for change across the NHS is well known and common across all Trusts:

Innovation and collaboration

across organisations

Increasing efficiency

National data flows and

pathway analysis

Why did we need B.I?

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However, internally, the cultural case for change was more powerful and engaging:

Data was being used for judgment and creating a fear of data within clinicians With performance conversations being driven by a single number and often top down

Our approach to B.I

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The Trust has taken the approach that Business Intelligence should be for the many (all employees), not for the few (the Executive Team).

Our approach to B.I

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As such we wanted to put the ‘i’ into B.I in a way that engages clinicians, implementing B.I as a cultural project rather than a technical project; creating a learning, informatics culture:

Individualised

Intriguing

Intuitive

Informative

Our approach to B.I

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Individualising visualisations increases engagement, encourages ownership and facilitates a culture of intrigue and learning.

Individualising visualisations can be achieved in multiple ways:

Patient level analytics Clinician level benchmarking

Our Tableau environment

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A demonstration of some of the visualisations available to the organisation:

The Tableau difference

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Tableau has transformed the way we work in less than 6 months:

1,610 registered

users

56 daily data

extracts

263 visualisations

1,156 subscriptions

The Tableau difference

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Tableau has transformed the way we work in less than 6 months:

Efficiency; time saved and resources better utilised

Visualisations are now available daily through Tableau server

Ad-hoc requests are starting to be answered in Tableau within minutes as opposed to hours previously when using Excel

The Tableau difference

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Tableau has transformed the way we work in less than 6 months:

Analysts being used to analyse

Previous high level of repetition and process

Tableau is transforming the work of our analysts, enabling them to analyse data and realise their potential

The Tableau difference

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Tableau has facilitated the development of a positive, learning culture where data is used for improvement:

Benchmarking of teams and data down to clinician level

Metrics are actively benchmarked across teams within a single service line; teams are not restricted to viewing only their data

Performance is reported down to clinician level to facilitate learning and increase accountability

The Tableau difference

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Tableau has transformed the way we work in less than 6 months:

“The way things are going I may be needing some sort of support group ‘Data Anonymous’, I am finding that digging around my data reports is quite addictive!” “The work put into Tableau has certainly transformed the way our teams work and I can’t wait to be able to use it for the rest of the teams that I manage.”

The Tableau difference

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Tableau has transformed the way we work in less than 6 months:

“Has made an amazing difference in how I manage the teams data. Has given me more time to concentrate on my clinical caseload and see more patients. From countless bits of paper to being able to subscribe the team to one weekly e-mail. This has saved so much time. As for the rest of the data, this is genius.” “At last an easily understood format that I have ensured all my team has had training in and uses when they have the time. My life as a manager has been made a lot easier and reporting is not such a laborious process.

In short

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and Business Intelligence can make a real difference to the NHS and a real difference

to the patients we serve