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Presentation by Marcy Rosenbaum, LCSW, CSAC, Behavioral Health Consultant, Southwest Virginia Community Healthcare Systems
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The Role of Tele-Behavioral Health Services in an Integrated Behavioral and Primary Care System
byMarcy Rosenbaum, LCSW, CSAC
Marcy S. Rosenbaum Licensed Clinical Social Worker Certified Substance Abuse Counselor Current employment: Behavioral Health Consultant for
Southwest Virginia Community Health Systems (FQHC) Over 5 years experience using tele-behavioral health. Work history:
Behavioral Health Consultant, primary care Youth Counselor, CSB Clinical SW, psychiatric Hospital Drug Abuse Counselor, Job Corps Center CPS Worker, DSS SA Prevention Specialist, CSB: in school setting SA Residential Tech., CSB residential treatment
Southwest Virginia Community Healthcare Systems, Inc. Group of 4 non-profit federally qualified health
care centers (FQHC) and one regional dental clinic dedicated to improving the access to affordable, quality, comprehensive and preventative healthcare in rural southwest Virginia.
2011 nominee by HRSA’s (Health Resources Services Administration) Office on Rural Health Policy as one of the best practices in the nation for providing integrated behavioral health/ primary care services.
Staffed with 3 behavioral health consultants.
What is Integrated Behavioral Healthcare?
Model of care with a systematic coordination of physical and behavioral healthcare merged into one service delivery system.
PCP and Behavioral Health Consultant work together for patient’s overall health.
Behavioral Health Consultant offers help with behaviors, stress, worry, emotional concerns about physical health and other life problems that interfere with overall wellness.
Physical Healthcare
Behavioral Healthcare
Service Delivery System
(i.e.. hospital, school, primary care office, CSB, telehealth)
Why provide behavioral health services in primary care setting?
Most psychiatric treatment is provided by non-psychiatric medical providers. 1
70% of primary care appointments are related to psychosocial issues. 1
Medical and emotional/behavioral issues are often co-occurring.
Adults with any mental illness are more likely than adults without a mental illness to have chronic health conditions. 2 (cont.)
The burden of care for MH patients is greater than current MH settings can provide.
Approx. 1 out of 4 patients will make it to a behavioral health appointment referred to a setting outside of PCP office. 3
Less stigma and discrimination to go to PCP office for care.
Why provide behavioral health services in primary care setting?
Patient’s Integrated Service Needs
High Blood Pressure
Alcoholism
PTSD
Anxiolytic Abuse
Depression
Hepatitis
Behavioral Health Consultation at Southwest Virginia Community Healthcare Systems, Inc.
Psychiatric assessment Psychotherapy Substance abuse counseling Health and Behavior
Assessment/Intervention (medical illness specific).
Psychiatric consults with UVA
tele-psychiatry program.
Flow of Integrated Services
New or Returning Patient
PCP and/or nurse screen for behavioral health issue
BH ScreeningPositive
YES NO
Refer to BHC(optional in exam
room consult and/or appt.)
Follow-up visits to BHC for brief interventions
Continue withmedical exam
First visit to BHC for further screening
and/or intervention Feedback to PCP
provided throughout the entire process
by phone, face to face, or electronic record.
Typical 30min. BHC session
(5min.) Introduction (5min.) Snapshot (5-10min.) Functional Analysis (5-10min.) Problem Summary/
Behavioral Change Plan (5min.) Charting/Feedback to PCP
Tele-Behavioral Health Services The delivery of behavioral health services
utilizing real-time or near real-time interactive audio/video connections.
Does not include audio-only telephone, electronic mail message, or fax transmission.
To receive insurance payment, must be at an eligible location with an eligible provider.
Eligible locations Federally Qualified
Health Centers Rural Health Clinics Hospitals Community Mental
Health Centers Office of practitioner Skilled Nursing
Facilities Critical Access
Hospitals Renal Dialysis
Centers
Eligible Providers Clinical Psychologists Clinical Social Workers Clinical Nurse
Specialists Physicians Nurse Practitioners Physician Assistants Nurse midwives Registered dietitians or
nutrition professionals
To Bill for Tele-behavioral Health Services:
Reimbursement
April 7th, 2010, Virginia Governor passed joint legislative action approving insurance coverage for telemedicine services. (Not all states do.)
DMAS has recognized use of telemedicine services since 2003.
Practitioner providing the service bills same codes as if face-to-face and uses GT modifier.
Flow of Integrated Services using Tele-behavioral healthNew or Returning Patient
PCP and/or nurse screen for behavioral health issue
BH ScreeningPositive
YES NO
Refer to BHC(optional same day
tele-behavioral health consult and/or appt.)
Follow-up visits by telehealth to see BHC for brief interventions
Continue withmedical exam
First visit by telehealth to see BHC for
further screening and/or intervention
Feedback to PCP provided throughout the
entire processby phone, face to face,
or electronic record.
Clinician use of tele-behavioral health services within the integrated care
model:
Schedule use of telehealth equipment with both clinic sites.
Prepare the patient for the experience. Use same clinical interventions as if behavioral
health visit is face-to-face. Code with GT modifier. Provide feedback to PCP. Tele-psychiatry is through UVA Center for
Telehealth and is a consultative model.
Benefits Include: Patients have access to behavioral health
services in localities that do not have BH providers.
Primary Care Providers have more treatment plan intervention options for patients.
Increases patient adherence to treatment plans. Reduced transportation costs (money and time)
for both the patients and the health care organization.
Integrated care increases the health and wellbeing of patients.
References
1. Robinson, P.JH. &Reiter, J.T. (2007). Behavioral Consultation and Primary Care: A Guide to Integrating Services. New York, NY:Springer.
2. Substance Abuse and Mental Health Services Administration, Center for Behavioral Health Statistics and Quality. (April 5, 2012). The NSDUH Report: Physical Health Conditions among Adults with Mental Illnesses. Rockville, MD.
3. Strosahl, K. (2001). The integration of primary care and behavioral health: Type II change in the era of managed care (pp. 45-70). In N. Cummings, W. O’Donohoe, S. Hayes & V. Follette (Eds.). Integrated behavioral healthcare: Positioning mental health practice with medical/surgical practice. New York: Academic Press.