STRESS AND COUNSELING

EMPLOYEE STRESS

CONCEPT OF STRESS

STRESS is a condition in which the person experiences changes in the normal balanced state. (Kozier, 2008)

Stress is NOTalways

NEGATIVE.

MAIN CAUSES OF STRESS

ORGANIZATIONAL FACTORS

ORGANIZATIONAL FACTORS

• Discrimination in pay/salary structure

ORGANIZATIONAL FACTORS

• Strict rules and regulations

ORGANIZATIONAL FACTORS

• Ineffective communication

ORGANIZATIONAL FACTORS

• Peer pressure

ORGANIZATIONAL FACTORS

• Goals conflicts/goals ambiguity

ORGANIZATIONAL FACTORS

• More of centralized and formal organization structure

ORGANIZATIONAL FACTORS

• Less promotional opportunities

ORGANIZATIONAL FACTORS

• Lack of employees participation in decision-making

ORGANIZATIONAL FACTORS

• Excessive control over the employees by the managers

INDIVIDUAL

FACTORS

JOB CONCERNING FACTORS

JOB CONCERNING FACTORS

• Monotonous nature of job

JOB CONCERNING FACTORS

• Unsafe and unhealthy working conditions

JOB CONCERNING FACTORS

• Lack of confidentiality

JOB CONCERNING FACTORS

• Crowding

EXTRA-ORGANIZATIONAL FACTORS

SYMPTOMS OF STRESS

SYMPTOMS OF STRESS

Absenteeism, escaping from work responsibilities, arriving late, leaving early, etc.

SYMPTOMS OF STRESS

Deterioration in work performance, more of error prone work, memory loss, etc.

SYMPTOMS OF STRESS

Cribbing, over-reacting, arguing, getting irritated, anxiety, etc.

SYMPTOMS OF STRESS

Deteriorating health, more of accidents, etc.

SYMPTOMS OF STRESS Improper eating habits (over-eating or under-eating), excessive smoking and drinking, sleeplessness, etc.

EMPLOYEE COUNSELING

COUNSELING A counseling session is a meeting

between the supervisor and the employee which may focus on a specific incident, a particular aspect of an employee's performance which the supervisor has identified as needing improvement, or the employee's overall performance or conduct.

EMPLOYEE COUNSELING TECHNIQUES

Describe the problem in a friendly manner.

EMPLOYEE COUNSELING TECHNIQUES

Ask for the employee’s help in solving the problem.

EMPLOYEE COUNSELING TECHNIQUES

Discuss causes of the problem.

EMPLOYEE COUNSELING TECHNIQUES

Identify and write down possible solutions.

EMPLOYEE COUNSELING TECHNIQUES

Decide on specific action to be taken by each of you.

EMPLOYEE COUNSELING TECHNIQUES

Agree upon a specific follow-up date.

Thank you for

listening