Spokane Regional Health District - All Staff Meeting 2015

Administration Division

Sept. 23, 2015

All Staff Meeting


https://youtu.be/DMhJBriZCk4


https://youtu.be/1mkr1BozNnU



https://www.youtube.com/watch?v=K7agjXFFQJU


• Morale building/boosting

• Opportunities for learning, avenue for training

• Meaningful opportunity for feedback

• Good time to network, get to know co-workers (existing and new)

• Open communication channel for leadership and staff to talk about future of

public health and applicable program/initiative/coalition/committee updates

• Staff recognition

Meeting Goals



Time Time allotted Activity

1:00 - 1:15 15 minutes Video PresentationHousekeeping Notes

1:15 - 1:45 30 minutes Networking, Interactive Exercise with Table Mates 1:45 - 2:15 30 minutes Executive Leadership Team Presentation

2:15 - 2:25 10 minutes srhd.org Sneak Peek 2:25 - 2:40 15 minutes Break

2:40 - 3:00 20 minutes Strategic Plan – Action Plan Updates

3:00 - 4:30 90 minutes Equity Presentation and Activity 3.5 hrs

Meeting Agenda


Commute Trip Reduction Survey

• What is SRHD’s CTR program?


Click icon to add picture


Commute Trip Reduction

Survey

Need 95% or better

participation



Creative Commute Drawing



NETWORKING Get to know your co-workers better with interactive exercise


Networking Round I

http://www.online-stopwatch.com/eggtimer-countdown/full-screen/


Networking Round I



Networking Round I






EXECUTIVE LEADERSHIP TEAM Presentations on current, future initiatives


Executive Leadership TeamTorney Smith, Administrator

Sheila Masteller, Community and Family Services Director

Lyndia Wilson, Disease Prevention and Response Director

David Swink, Environmental Public Health Director

Kyle Unland, Health Promotion Director






srhd.org Reveal and Next StepsA sneak peak and info on content migration


What’s New• Robust search engines (one is smart fill, both driven by meta-data)• Easy backend access for programs to update own content• Lots of opportunity for two-way interaction with user, social media plug-ins, visually-

driven features• Multiple opportunities for featured items• Consistency in formatting and content• Grammar, capitalization, second-person narrative, etc• Call to Action for every page• Sidebar can accommodate for multiple promotions• Blogging• Cross-linking strategies between pages and back to homepage (shared master

calendar)• Video embedding on subpages• Linkages to available data• Design element that includes relevant facts and figures to drive home information• Expanded related resources



Next Steps

• Completed templates turned over to program managers next week• Will include guidance for deadlines and how to

create and/or eliminate pages• Staff start thinking about what might stays

and what goes, what needs edited



BREAK15 minutes





STRATEGIC PLAN UPDATEDetails on Action Plan implementations from leads


Strategic Plan – Goal 1Foster a positive work environment that develops, values and supports employees

Lead: Dr. McCullough

A111: Identify additional opportunities for staff to provide input into agency activities



Presenter: Colleen O’Brien, Program Manager,Infant Toddler Network, Maternal Child Health, Children and Youth with Special

Health Care Needs and Oral Health programsLead on behalf of Workforce Development Committee

A112: Provide training and tools for managers to practice meaningful recognitions





Lead: Heather Davis, Human Resources Specialist

A113: Develop mechanisms to provide employee recognition through the agency on a regular basis.



Lead: Dr. McCullough

A121: Enhance leadership development opportunities




Lead: Kyle UnlandLead on behalf of Living Well Committee

A133: Evaluate access to opportunities to improve health and wellness, regardless of program or location




Lead: Jennifer Timoney, Program ManagerOpioid Treatment ProgramLead on behalf of Quality Council

A141: Explore opportunities to enhance cross-program sharing of ideas and resources and coordinating in meeting needs of clients




Lead: Linda GrahamHealth Policy and Communications

A211: Review agency communication, including roles and responsibilities, capacities, methods and needs.

Strategic Plan – Goal 2Strengthen proactive and effective communication,

within the agency and in the community



Lead: Linda Graham

A321: Encourage adoption of policies to address inequities by promoting a health-in-all-policies perspective and the use of health and equity impact analysis tools.

Strategic Plan – Goal 3Enhance agency efforts to reduce inequities

that contribute to health disparities



Lead: Rowena Pineda, Program ManagerNeighborhoods Matter and Weaving Bright Futures

A311: Provide ongoing education to staff about inequities and cultural competencies.

Strategic Plan – Goal 3Enhance agency efforts to reduce inequities

that contribute to health disparities



Communicating Within a Culture of Poverty and Chronic Crisis – Top

Ten!

Presented By:Amy Yardley, Yardley Training & Consulting

www.yardleytc.com


1. People living in Poverty/Chronic Crisis have a different life experience than those with middle-class or higher

resources

• These life experiences shape a perspective that influences decision-making.

• “Valuable” information comes from family or friends or other relationships via spoken word – often in a story that has been related.

• Written materials, notices, flyers, brochures, letters etc. may have limited impact because the favored form of communication is ORAL.


2. Middle Class Values Systems are the Standard

• Systems for ‘helping’ those in poverty and chronic crisis are set up on a Middle Class Values System.

• Values that include an emphasis on long-term planning and strategizing, saving, relying on the printed word for proof.

• Values that EXPECT people to react in a certain way to a certain set of circumstances and/or resources.

• Values that EXPECT a predictable set of MOTIVATIONS.

• Favored form of communication is WRITTEN.


3. Reframe Conflicts of Communication to Conflicts of Expectations

• Conflicts in Communication are really just Conflicts in Expectations.

• Motivation differs between social classes.

• Personal Experiences Shape Our Expectations

• Our expectations of what others “should do” or “can do” is based upon our own PERSONAL life experiences.

• We say “if that were me, I would……”


4. All Humans Are Inclined to Socialize and Hang Out With People Who Are Very Similar to Themselves.

The first rule of changing your life (regardless of class status) is to change your network of associates. - smoking, drinking, dieting, spirituality etc.

Connect people to as many people as possible who are NOT CURRENTLY living in crisis. For example: – If you are working on poverty – connect to as many people

NOT in poverty. – If you are working on delinquency, connect to as many

people NOT engaged in criminal activity.


5. Decision Fatigue Has a Greater Effect on Those in Poverty/Crisis

• Decision Fatigue is a biological state that happens to everyone.

• If you are using most of your decision making power on basic needs (pay the rent or buy food), you have less DM power for other things.

• In DF, people will make one of two choices – Risky Choice or No Choice at all.


6. There are Concepts That Poverty and Chronic Crisis Teach

Fate Failure Future Money

Emotions Education Jobs

Penalties Nutrition/Fitness Police

Education Doctors/Dentists


7. There are Hidden Rules or Concepts of the Middle Class

• Future is what you make it.• Failure is not an option – try harder and don’t give

up!• You control your own fate.• Money is to be saved and invested and shared

through charitable donations.• Be in control of your emotions at all times.• Education is the pathway to success.• Penalties and discipline are to be avoided.


8. What’s My Part? - Bridge the Expectation Gap

• Be aware of the unspoken expectation and motivation gap.• Use stories that are relatable to reach those from Oral

Cultures.• LISTEN to THEIR story.• Use stories to create VISUAL IMAGERY.• Consider how FEAR and STRESS affect growth and decision

making.• DO NOT rely on one method of communication.

Standardization of communication will lessen your ‘reach’ and will affect your intended outcomes.


9. Written materials will only reach a certain segment of your intended audience.

DO NOT rely on one method of communication. Standardization and

automization of communication will lessen your ‘reach’ and will adversely affect your

intended outcomes.


10. Believe in EVERYONE’S ability to Learn and Grow Throughout Their Lifetime.

• Everyone has the ability to learn – it just may not be in the “traditional” way and it may take longer than you expect.

• Add to a person’s resiliency bank without an expectation that YOU will see the results.

• Go beyond simply reflecting strengths – use imagery to override potential negative self talk/self image.

• People who have moved out of poverty or crisis will nearly always mention a particular PERSON who helped them, not a program.


The Art of the Story

• Creates framework for understanding and is a mechanism for memory.

• Creates vivid visual imagery (with IDENTIFICATION).

• Creates energy/inspiration/motivation.• Positions problems in the foreground and

then shows overcoming them. Moves from FEAR to SUCCESS.

Storytelling Exercise





Wrapping Up

• Any questions?• Thank You to All Staff planning team• Thank You to Torney for centerpieces• Thank you to staff for commitment to

agency and to public health



About SRHDMission As a leader and partner in public health, we protect, improve and promote the health and well-being of our communities.

VisionHealthy Lives. Safe Environments. Thriving Communities.

Values Integrity Compassion Respect Equity Collaboration Innovation


Health & Medicine

Spokane Regional Health District - All Staff Meeting 2015