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Open Family Presence
SK PFCC Guiding CoalitionCarmen Stephens, Malori
Keller, Tamara Quine,
One province, one policy
Milestones2009 Patient First Review Report 2010 Institute for Patient & Family Centred Care Education Days 2011 Each region/ agency develops a plan for advancing PFCC. Provincial framework & forum created to support learning and sharing.2012 Patient/ Family Advisor engagement soars as province requires involved of patient/families
in Lean events.
CEO/DM Community
PFCC Guiding Coalition
Sharing & Collaboration
Working Groups
Better Together – Provincial Open Visiting Hours Policy
Patient Experience & Measurement PFCC Reporting Communications & Stakeholder
Engagement Patient & Family Advisor
Orientation & Development PFCC Staff Education
Standardization
• Stakeholder Engagement
• Patient & Family Advisor Network
• Staff & Physician Champion Network (TBD)
Provincial PFCC Governance Model
Open Family Presence Policy - Who created the policy?- Who approved the policy?- What is the policy?- How will the policy be
implemented
Open Family Presence
Audit results show that 124 of 125
patients/families surveyed were able to have their loved ones
with them to the degree they wished.
Tools Created….- Policy- Overview Document- Communications/ Website
Update Memo- Staff Education- Audit- Poster- Admissions Booklet Language
Public Media Coverage• May 11th news release on open family presence
policy “Health Regions to Lift Visiting Hour Restrictions in Facilities” – published on Ministry and HQC websites
• Great media pick-up but posed challenges for regions
Canadian Press
CBC News News Talk 650 CKOM
Saskatoon StarPhoeni
x Global TVCTV
paNOW
Managing Challenging Situations- Infection Control- Outbreaks- Privacy/Confidentiality- Crisis: Over-capacity- Large Families or groups of
guests- Noisy, disruptive or unsafe
guests- Time Restrictions- Family Conflict
Supporting teams through the creation of Work Standards….
Coaching through challenges…
Significant investment in Education
Questions?