RealTime Patient

Satisfaction Application

Affordable Care Act

October 2012• Value-Based Purchasing

Instituted

• 1% of Medicare payments to hospitals withheld

• $850 Million to be awarded to hospitals that meet quality measures

• Achievement or improvement in patient satisfaction determine 30% of incentive payments

The ProblemHospitals are paid based on performance, who is responsible for collecting and reporting patient reviews?

The data should be submitted directly from the patients to an organization that has no financial interest in the results.

The iDeaUse technology to support The Affordable Care Act linking satisfaction data directly from the patient to Medicare

• Support Value Based Purchasing

• Create an automated, efficient reporting model

• Patients with limited access to technology will have the ability to submit survey results

• Real Time Access

Use Technology

Use existing technology

• GPS, Key Card, Smart Tag, Wireless

Passively Collect patient information

• Patient location on premises

Auto feed to the cloud servers

• Patient to complete survey electronically as part of the check out process

Use of Location Info• Customer satisfaction begins when patients

arrive on the premises

• Greeters address patients by name and because they can see where they are headed, provide accurate directions, even offer to escort

• Hospital staff will have access to patient name and with whom they have an appointment

• Departments will automatically be alerted that the patient has entered the building and patient is auto checked in

Passively Collect DataEvery employee has the opportunity to influence patient experiences

• Location provides information of every employee who interacts with the patient

• Patient can provide feedback on every person they come in contact with

Complete Survey Electronically

• As part of the check out process patients will complete an electronic survey

• Survey can be completed from their own device or the one we provide

• Completion will automatically be sent to doctors office, medicare, patient and provider

Alliances

• Insurance carriers

• HIPPA

• Hospital Care Quality Information from Consumer Perspective

• Affordable Care Act State Health Insurance Assistance Program

• Aging and Disability Resources Center

States Hospitals Patients Medicaid