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Performance CommunicationOne Minute Manager
Agenda9-9.30 Introduction9.30 – 11.00 One Minute Manager11.00 – 12.00 Apprentice: Evaluation12.00 – 1.00 Break1.00 – 3.00 Emotional Connection Deposit Emotional Bank 3.00 – 3.30 Break3.30 - 4.30 How to receive feedback4.30- 5.00 Sharing/Evaluation
Introduction
Three Part of Learning
2. Giving Performance Feedback3. Building Relationship 4. How to receive feedback
Note Learning Points
Action Plan Taking Note
Ground Rules
• One Person talk at a time• Any questions are valid• Share positively• Hand phone on silence mode• You can sleep and rest• You can move freely
Ice Breaking Games – Balloon by Felix
Emotional Being
• Emotional and analytical zone• Must make people to have “good
feelings” about you• Concept of “Emotional Bank
Account”• Three Minute Manager needs
emotional attachment to smoothen the process
Three Ways to Build Relationship
• What is EBA?• PAS Young VP Story• Three ways to build relationship
(Tim Sanders of Yahoo): “Love is the Killer App” Compassion Knowledge Network
Compassionthe human ability to reach out with warmth
HELP & LISTEN
Helps
A. Help others unconditionally (share your experience)
• at work• at home• at social activities
Why
• Build EBA• Broaden your horizon• Positive emotion• Contribution
Listen
B. Intensive Listening with Compassion
How? Share your experience
How
• Interested in them• Ask – 5W1H•“Can u tell me more?”
Exercise
Networkyour entire web of relationships
MATCH PEOPLE
Network
• Sharing our networks to others (build relationship and EBA)
Share your experience
Methods
• How do we share our network with others?
Action Plan
Knowledgeeverything you have learned and everything
you continue to learn READ & SHARE
Knowledge
• Knowledge can capture in many forms
How can we use Knowledge to build
relationship?
Reading
Reading is the cheapest and fastest way
Our only survival tool: learn faster than your competitor
Techniques
• What books have you read lately?
• How do you read?
Conclusion
Three ways to build emotional and trust:
Compassion Network Know When you apply OMM, they listen
3 Minute Action Plan
Action Plan
Receiving FeedbackSelf Improvement
Tips For Receiving Feedback Gracefully
• Never easy • ANRGY • Risk• Limited perception (YOU, RABBIT, Fly)• Benefits
Questions
• Share with us your experience of receiving feedback? Discuss with the group
Guidelines
• 1. Welcome Feedback show your interest
Body Language
• 2. Don’t Justify; Just LISTENTelling the person why their feedback is wrong will not work.
Guidelines
3. Let other people know that you understand – paraphrase
4. Ask for specific detail 5W1H
Tips
5. Ask for Guidance What is the solution?
Can you give me some tips how to do it better?
6. Appreciation
Question
What do they think of you?
Role Play
EXERCISE: Role Play• Stocking• Body Odor• Late• Procrastinate
SUMMARYOne Minute ManagerBuilding Relationship
Receive Feedback
SharingNew/GoodApplication