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A patient’s experience of using Patient Online
Trevor FosseyMember of the Patients Working Together Group (PWTG)
Twitter: @Trevor FosseyEmail:[email protected]
Power of Information• On PPG
agenda/ engaged
• Easy read version
Personal access to GP Records
My personal journey to access to my personal records at:Regis Medical Centre, West Midlands
Access to GP record• Jan 2014
• Experience Benefits
20152014
Transactions available
• Online Medication
• Online Booking
Promote benefits
• PPG to support
• Share benefits at workshops & via Social Media
2016
Support others & GP• Including via
LCGs & C4CC
• Demonstrate benefits
• Overcome Barriers
2017
Embed in culture
• Encourage CCG to support
• Online access as ‘the norm’ for all citizens
20132012
Personal experience since Jan 2014Three main benefits
Outcome: Able to review note at home, and contemplate – and take self-help actionIssue fully resolved, no medication or GP time required
• Proxy access – since November 2015 (current)
• Blood Test results – February 2015
Outcome:
Outcome:
30 minute diabetes annual review completed within 10 minutes, & more valueTime saving & better control of diabetes reduction in Hb1Ac level
Able to review notes at home, and contemplate – and share when appropriateEnhanced Integrated care provided, with benefits of all being ‘in the loop’
Able to ‘take time’ to review blood test results at home, using resources available online Identify issues more focused consultation. Saved time & more value
Health of partner deteriorated and regular home visits & ongoing treatmentVisits include from various agencies, clinicians/nurses and specialists
• Mental Health – March 2014
View GP records online
Overview/summary of experience• Greater involvement in own wellbeing
• Feel more in control & engaged with my own health
• Less risk if I have future issues peace of mind and ‘at ease’
• More inclined to visit doctor if required, because I can then see and review what has been put in the records (‘man thing’?!)
• Now feel that Physical Health is on a more equal footing with Financial Health
• Good foundation for the future & easy to access
Personal experience: Summary
Records online “has first enhanced the relationship that I have with my GP practice - and I am confident that it will improve my health & wellbeing and the person for whom I care”
Vision and scope workshop – Summary(which identifies barriers to wider engagement?)
Trevor Fossey• Patient representative on the PWTG
• Co-Production member & Shadow Co-Chair
• Coalition for Collaborative Care
• Lay member of Black Country LCG
• Member of Regis Medical Centre PPG
Mobile: +44 7932 223 449Email: [email protected]: @TrevorFossey#PatientOnlineLinkedIn: http://www.linkedin.com/pub/trevor-fossey/15/b44/10a
Thank you for your attention
Questions?
Ingrid Brindle
Chair of Haughton Thornley PPG HydeLocality chair of Hyde Tameside PPGsMember of Patient Online PWTGGM AHSN Public Experience GroupCo.Founder of www.healthpledge.co.uk
Test results• All test results available
• Blood tests
• If regularly tested, can monitor trends
• Understandable, value, graphic, Normal / Abnormal
• Graph of results
• Labtests Online
• Comment by doctor
• Can avoid repeating tests
• No need to contact practice
Summary of significant events
• Form filling, insurance & benefits etc.
• Useful when you are asked the same
thing over and over again!
• Good to be a reminded of progress
• Links to trusted sites where information is
available
Letters and referrals etc.
• All communications that go in & out of the practice• Gives the patient confidence, knows what has been done • No need to contact practice• Letters from consultants……supposed to send but often don’t• Can check understanding and roles in what happens next• Can use the letters to inform others who don’t communicate• Examples…..France, Grandson, Yvonne, Margaret
Consultations etc.• Patient retention of information can be as low as 10%• Can check understanding and what happens next• Can get family or friends / carers help• Language difficulties …. Australia …. Nursing homes• Elderly man in A&E• Safe medicine• No need to contact practice
Mobile Phone app
• Have information available anywhere home and abroad with just 2 passwords!
How cool is that?
• A large percentage of the population have a suitable mobile phone
• Information about passwords can be stored under ICE or using an ICE app on
the lockscreen
• If someone steals the phone,
passwords can be changed
What is needed is for all the patient information to be joined up
• GP records
• My information (blood pressure, glucose levels, etc.)
• Inpatient information
• Outpatient information
• Information from other agencies
(social care, physiotherapy, chiropody etc)
• Information from carers and so on ……
• I’ve also been able to use an app for my phone which
generates an ECG reading
• I have emailed these readings to my cardiologist for
comment
• Great for occasional arrhythmias
What is needed is for all the patient information to be joined up
