Creative approaches to delivering person centred health and care

Dr Stephen Smith, Joyce Surfleet, Jacqui Brodie, Professor Pam Smith, Nicola White

Objectives for this session

• To consider compassionate care in practice• To consider ways of using creative multisource

feedback to enhance understanding & practice• To learn about the process of using emotional

touchpoints: listen, learn and respond

Leadership in Compassionate Care Programme

NHS Lothian and Edinburgh Napier University

An action research programme adopting appreciative inquiry and relational approaches to care. Aim is to embed compassionate care within practice and the undergraduate curriculum by understanding and responding to the experience of patients, relatives and staff.

We adopted creative approaches to help us understand the nebulous concept of compassionate care ........... then importantly enhance practice & care experience.

Collage

Images

Select an image that says something to you about compassionate care ……

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Emotional touch point stories; a focus on experiences and feelings

Emotional Touchpoints:The power of listening, hearing and

responding to experience

Sad

Happy

Frustrated

Joyful

Elated

Touched

Talking with staff

Meal times

Going home

Ward rounds

A poem about the Leadership in Compassionate Care Programme

Select an image that reflects your thoughts about this session so far?

Creative writing