North Kansas City Hospital – Secrets to Business Office Success

Healthcare Automation: Revolutionizing How You Work

North Kansas City HospitalSecrets to Business Office Success

Key Topics

3© 2016 Boston Software Systems |

• What Sets Us Apart?• Challenges in the Patient Centric Revenue Cycle• North Kansas City Hospital

• Business Office Challenges• Before and After Boston WorkStation• Results and Achievements

• Closing Thoughts• Questions & Answers

Key Topics

What Sets Us Apart?


• Workflow automation platforms• Pioneers of automation• Largest customer base: hospitals & partners• Market leader• Global presence

Boston Software Systems


• Leading automation platform• Works when other approaches will not• Does not require vendor involvement• Speeds implementation time• Reads, writes, and reacts to application screens

• Build automations• Automate manual tasks• React to and control end user activity

Boston WorkStation


• Cash Flow• Margins• A/R Days• Accuracy• Convoluted Process

Challenges in Today’s Patient-Centric Revenue Cycle

North Kansas City Hospital


• North Kansas City Hospital has been providing Healthcare to North Kansas City, Missouri and surrounding cities for over 50 years

• Over 450 licensed beds with a Health Services Pavilion for outpatient services, provider offices and more

North Kansas City Hospital


• There were multiple repetitive data entryfunctions staff was dedicated to completing: • Cash Posting• Adjustment Posting• Account Holds• Charge Entry• Printing Itemized Bills

• Manual data entry resulted in errors requiring hours of rework:• Correction of errors• Re-bill claim (if necessary)• Additional entries to clarify error

Business Office Challenges


• Staff was assigned to manually post cash,adjustments and charges

• Cash/Adjustments • Cash was posted manually from reports• Paper adjustment forms were submitted to accounting for

write offs• Explanation of Benefits were manually posted for both cash

and adjustments• Claim Handling

• Account holds were manually processed• Charge Entry

• Charge Entry was manually keyed to each account

Before Boston WorkStation


• Job shadow to document exact steps usedto key data

• Draft Steps to determine separate, distinct actions• Obtain spreadsheet of data to automate from

• (Discuss formatting with the individual who creates the spreadsheet)

• Run and re-run until all errors are captured• Automate through Windows Scheduler

After Boston WorkStation


• Combined savings of 4.5 Full-Time Employees(FTEs)• Repurposed to projects requiring critical thinking• Attrition

• Over $150K in staffing dollars saved• Automated repetitive, manual data entry tasks

including:• Cash Posting• Adjustment Posting• Note Up-load• Charge Posting• Account Holds• Itemized Bill Printing

Automation Results


• With Boston WorkStation,North Kansas City Hospital has: • Accelerated the patient centric revenue cycle• Improved operational efficiency• Achieved greater accuracy on manual data entry driven

tasks

Business Office Success

Conclusion


• With automation, better efficiencies can be realized no matter the system or hospital

• Automation solutions aren’t months away – they can be days away

• Every time a process is automated, a hospital will save more money

Closing Thoughts

Together, wecan revolutionize

how you workThank

You!©2016 Boston Software Systems. Boston WorkStation and Boston Software Systems are registered trademarks of Boston Software Systems, Inc. All other trademarks are acknowledged to their respective owners.

Health & Medicine

North Kansas City Hospital – Secrets to Business Office Success