The NHS Business Services Authority – Who are we?

We administer NHS exemptions including:

• Maternity exemption certificates

• Medical exemption certificates

• Prescription prepayment certificates

• Tax credit exemption certificates

• NHS Low Income Scheme

We are a Special Health Authority and an Arm's Length Body of the Department of

Health. We provide a range of critical central services to NHS organisations, NHS

contractors, patients and the public.

NHSBSA Citizen Services Transformation Projects

Our shared vision…

“Transforming our

services to

improve people’s

lives”

…supported by key principles

• Keeping things simple. Designing

services around people, improving

accessibility and enabling self-service

• Creating cost efficient services and

reducing reliance on paper

• Committing to continuous improvement

• Influencing policy to make services

better

• Working closely with other

organisations

• Improving the data we collect

NHSBSA – Digital Future

NHS Digital Maternity Exemption Pilot

Representatives here today

• Colin Winter - Stakeholder & Engagement Manager –

colin.winter1@nhs.net

• Joanna Spencer - Communications and Engagement Manager –

joanna.spencer1@nhs.net

• Mark Dobson – Service Manager Digital Maternity Exemptions –

mark.dobson1@nhs.net

• Website: https://www.nhsbsa.nhs.uk/nhs-help-health-costs

• Twitter: @NHShealthcosts