NH Integrated Emergency Volunteer Training Conference Registration Information

Registration Guidelines

Fee

There is no fee to attend this conference. However, please note that parking at the

conference is $5 per car with validation, or $10 without validation. Bring your ticket to

the registration table at any time during the conference for validation.

Conference

Eligibility

All active volunteers of the following organizations are welcome to register for this

conference. Your organization may have additional requirements for your attendance.

See the registration form on the last page of this packet for the complete list of eligible

organizations.

American Red Cross Chapter within NH

CERT within NH

NH DART

NH DBHRT

NH MMRS Medical Task Force 1

MRC unit within NH

Conference

Space

Space for the conference and specific trainings are limited and registrations will be

handled on a first-come, first-serve basis.

Registration

Confirmation

You will receive an e-mail confirmation for this event. You will receive a call or e-mail

if there are any issues with your registration.

How to

register

For online registration: Go to www.VolunteerConference.eventbrite.com to

complete your conference registration online.

For paper registration: Please complete the last page of this packet and return by

e-mail to [email protected], by mail to Alyson Cobb, Community Health Institute, 501

South Street, Second Floor, Bow NH 03304, or by fax to 603-573-3301.

Deadline All registrations must be received by May 23, 2012.

Continuing

Education

Units

JSI Research & Training Institute, Inc. is an approved provider of continuing nursing

education by the New Hampshire Nurses Association Commission on Continuing

Education, an accredited approver by the American Nurses Credentialing Center’s

Commission on Accreditation. In order to receive full credit for a training, you must

attend the entire session. Nurses should only claim credit commensurate with the

extent of their participation in the activity. Sessions approved for nursing CEUs are

indicated with a green star.

Photo Release

CHI/JSI may use pictures from this event to promote future conferences and in

recruitment materials for participating organizations. Unless permission is revoked in

writing to CHI, all conference visitors agree to the use of their likeness in such

materials by the virtue of their attendance.

Questions? Contact Alyson Cobb at [email protected] or 603-573-3319.

Registration Information

Find us on Facebook to receive conference updates, ask questions, provide feedback, and to start the

conversation with your fellow volunteers! Just search “NH Integrated Emergency Volunteer Training

Conference” on Facebook!

http://www.VolunteerConference.eventbrite.com

http://www.facebook.com/events/207566685993271/

http://www.facebook.com/events/207566685993271/

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Registration and Breakfast

Opening Remarks

Lunch

Break/Transition

Break/Transition

9:30am to 10:30am Choose TWO, 1-hour sessions or ONE, 2-hour session.

Say What??? Learn the Basics of Two-Way Radio Communications

This session offers an opportunity to learn the basics of two-way radio communications, including: how to

utilize radios, what to say, how to say it, and other useful tips! This session is intended for those with little

to no background in radio communications and will include an interactive demonstration.

Following this session, participants will be able to:

Describe how to operate a two-way, handheld radio;

Deliver a message via a radio; and

Explain the importance of clear and concise messaging.

Presenters:

James Richardson, Regional Public Health/Emergency Preparedness Coordinator & MRC Director, Caring Community Network of the

Twin Rivers/Greater Franklin/Bristol Public Health Region

Donna Quinn, Regional Public Health/Emergency Preparedness Coordinator & MRC Director, Greater Plymouth Public Health Region

Reporting Child Abuse and Neglect in NH- Whose Job Is It?

Child Protective Services strives to protect children from abuse and neglect and to help families nurture

their children into physically and emotionally healthy adults. In this workshop, participants will learn the

signs of abuse and neglect in children, as well as their role in reporting child abuse and neglect in NH.


Describe the signs and symptoms of abuse and neglect;

Explain their role in reporting child abuse and neglect in NH; and

Report suspected abuse/neglect and understand the response taken by DCYF.

Presenter: Heidi Young, Organizational Learning Specialist, Division for Children Youth and Families (DCYF)

Help Your Community Prepare! Family Emergency Preparedness

Train-the-Trainer

This training provides participants with the simple tools to help community members assess their current

level of preparedness and set goals to be better prepared for emergencies. Topics include the importance

of personal preparedness and the barriers to planning for emergencies and disasters. This training also

includes strategies to help others create a personal emergency preparedness plan for any type of

emergency by helping them to plan for staying in place, evacuating, and connecting with loved ones.


Facilitate a community workshop to assist individuals to prepare for a range of possible emergencies;

Explain the importance of personal preparedness and identify at least three personal barriers to planning;

Assess level of preparedness and identify the key components of a personal plan; and

Use the resources available on www.nh.gov/readynh.

Presenter: Amy Cullum, Senior Consultant, Community Health Institute/JSI

Morning Training Descriptions

1 CEU


Who’s Afraid of the Intake Form? Using the American Red Cross-US

Department of Health & Human Services Shelter Intake & Assessment Tool

How do you know if a disaster client has any health or mental health needs when they enter a shelter?

Sometimes clients’ needs are obvious, but many times they are not. This session will increase your

knowledge and ease your anxiety when asked to meet with a client to complete the American Red Cross

Shelter Intake and Assessment Tool.


Describe the role of the Registration and Health/Mental Health Services Workers when completing the Shelter Initial

Intake and Assessment Tool;

Recognize when a disaster client should be referred to Disaster Health Services, Disaster Mental Health Services, or 911;

Assess needs of clients to identify and prevent potential health/mental health problems; and

Use the Shelter Initial Intake and Assessment Tool (and ARC Form 2077) to appropriately record

and document the disaster client’s health and mental health needs.

Presenters:

Juliana Lastowka, NH Disaster Health Services Advisor, American Red Cross- NH Region

Alicia Drew, Shelter Manager/Client Case Work State Lead and Manager, American Red Cross- NH Region

Just Dial “2-1-1”

In June 2008, United Ways of NH and its partners launched 211 services statewide. Residents across NH

are able to connect, via landlines and cell phones, by simply dialing 211. In 2011, 211 referred over 58,000

calls. Now that 211 has been active for several years, learn what 211’s role is during the response and

recovery phases of a disaster, and what services we provide during the normal course of a day.


Describe what 211 is, including two examples of everyday operations and special events;

Describe how 211 operates during a disaster;

List and update agencies with 211; and

Explain how they can get involved and help 211.

Presenter: Tina Ricketts, Associate Director and Database Manager, 211 NH

NH MMRS Medical Deployment to Vermont during Hurricane Irene

This presentation covers the mission, challenges, and lessons learned by NH MMRS- Medical Task Force I

as they deployed to Rochester, VT to set up and staff an emergency medical treatment facility. The Town

of Rochester was cut off from the outside by the amount of devastation and post-tropical storm conditions

it experienced. Session attendees will learn about the many steps of the response, including activation of

the task force, travel hardships, infrastructure conditions, and medical issues found during the three days

NH MMRS was deployed.


Recognize the difficulties of a community that has limited access to supplies;

State how organizations can partner during a catastrophic event; and

Explain the capabilities of MMRS for possible use in their communities.

Presenter: Stephen Fecteau, Commander, NH MMRS Medical Task Force 1


1 CEU


To Activate a Local or Regional Shelter? That is the Question!

Over the last few years, numerous statewide emergencies have resulted in opening local and regional

shelters. As a result, some processes have become more efficient but others are still in need of

improvement. With the recent release of the NH General Sheltering Guide for Local and Regional

Jurisdictions, local municipalities and Public Health Regions can establish more efficient, standard, lawful,

and equitable shelter plans. The session will begin with an introduction and description of the State Shelter

Guide and its application within a Public Health Region. The remainder of the session will be a facilitated

group discussion on shelter operations.


Describe the purpose and components of “NH General Sheltering: A Guide for Local Jurisdictions”;

Explain how the Guide was applied in a Public Health Region; and

Participate in a facilitated group discussion on implementing the new guide based on several provided scenarios.

Presenters:

Carole Totzkay, Public Health Preparedness Planner, NH Department of Health & Human Services, Emergency Services Unit Leigh Cheney, Coordinator, Capital Regional Public Health Network

Thomas Lazott, Charter Member, New Boston CERT

Understanding Autism Spectrum Disorders in Emergency Situations

This workshop will inform participants about what autism is, what to expect from a person with autism,

and how to best approach and handle people living with autism when they encounter them in their roles as

emergency volunteers.


Describe the various areas of impairment or difficulty that people with autism are dealing with;

Recognize how people with autism affect the entire family and those around them;

Describe at least two ways autism manifests and how they will “see” it in their role as emergency

volunteers; and

Employ effective methods to respond to families and individuals with autism, both personally and

in an emergency environment, and get some practical “tips” to help.

Presenter: Elizabeth Webster, Autism Support and Safety Specialist, Easter Seals NH

Essentials of Psychological First Aid

Psychological First Aid (PFA) is an emerging intervention that can be used during the immediate response

phase of any critical incident or disaster to help reduce initial distress and foster short and long-term

adaptive functioning. This session will review the core principles of PFA with a special focus on

communication skills for medical and emergency response volunteers.


Identify the core actions of PFA;

Implement core skills needed to perform PFA;

Explain critical incident stress reactions; and

Describe how PFA applies to medical and emergency response volunteers.

Presenter: Mark Lindberg, Liaison, NH Disaster Behavioral Health Response Team


2.25 CEUs

2.25 CEUs

12:45pm to 2:30pm Choose ONE training from each of the TWO afternoon time slots.

Practical Applications of the Incident Command System (ICS)

This presentation will cover a multitude of situations in which ICS may be utilized. In this interactive

session, participants will play a variety of roles found within ICS. Participants should have prior knowledge

of ICS.


Identify the command and general staff functions of ICS;

Explain at least 3 situations in which ICS may be applicable; and

Employ this information within their respective agencies.

Presenter: James Richardson, Regional Public Health/Emergency Preparedness Coordinator and MRC Director, Caring Community

Network of the Twin Rivers/Greater Franklin/Bristol Public Health Region

Putting the Puzzle Together: Day-to-Day Management of Volunteers

This FEMA course offers training in identifying volunteer resources and recruiting, assigning, training,

supervising, evaluating, and motivating volunteers. The course also focuses on coordinating with Voluntary

Organizations Active in Disasters (VOADs), nongovernmental organizations, professional groups, and

businesses and industries. It also addresses special issues, such as unaffiliated volunteers and stress

management for volunteers.


Develop an action plan for recruiting, interviewing, training, supervising, and evaluating volunteers;

Identify the three greatest challenges in developing a volunteer program; and

Identify how volunteers can best benefit your program to meet your agency’s needs.

Presenter: Donna Quinn, Regional Public Health/Emergency Preparedness Coordinator and MRC Director, Greater Plymouth Public

Health Region

Introduction to Disaster Frontline Supervisor

The purpose of this course is to prepare supervisors to lead a team of workers to deliver high quality client

service and to create a climate that promotes worker satisfaction.


Identify the factors that make supervising in a disaster environment unique;

Identify what it takes to organize and lead a work unit;

Recognize at least two situations and behaviors that require feedback, coaching, or corrective measures; and

Describe the supervisor’s role in building a team and creating worker satisfaction.

Presenters:

Bianca Monroe, Readiness Volunteer Partner- Staffing, American Red Cross- NH Region

Kristen Binau, Readiness Manager, American Red Cross- NH Region

Afternoon Training Descriptions


Point of Dispensing (POD) Ignite Session

In the event of a large-scale public health emergency, NH’s Public Health Networks may need to open

Points of Dispensing, or PODS, to dispense medication or vaccines quickly to the public. This session will

explain the basics of POD operations and prepared attendees to fill a variety of roles within a POD.


Describe the medical countermeasure dispensing capability;

Explain the role of the Strategic National Stockpile (SNS) in POD operations;

Identify the purpose of a POD and methods of dispensing; and

Describe POD services, client flow, and station functions.

Presenter: Garrett Simonsen, Coordinator, Greater Derry Public Health Network

Compassion Fatigue

Compassion enjoins us to respond to pain and wisdom guides the skillfulness of the response. Compassion

fatigue is “a Responder’s diminished ability to provide emotional support for disaster survivors...from

overexposure to the suffering of survivors compounded by the emotionally draining effects of prolonged

disaster duty.” Compassion fatigue is not the same as burnout or counter transference. It is not a character

flaw, but is a risk for those who care for others. This workshop will address: common misconceptions in

the helper role; who is vulnerable for compassion fatigue; symptoms and potential consequences of

compassion fatigue; strategies for managing and healing compassion fatigue; and compassion satisfaction.

Anyone in the helping profession may benefit from this workshop. Learning approaches include small group

discussions, video clips, and self-assessment of compassion fatigue and satisfaction utilizing the Professional

Quality of Life instrument.


Recognize and assess compassion fatigue symptoms;

Examine the consequences of compassion fatigue; and

Develop their own strategies for preventing, managing, and healing compassion fatigue.

Presenter: Paul Deignan State of NH Disaster Behavioral Health Coordinator, NH Department of Health

& Human Services, Emergency Services Unit

Sheltering Your Community’s Pets in Disasters

When disaster strikes, planning for the needs of people usually means planning for the needs of their pets

as well. This session will expose volunteers to the various issues related to operating temporary animal

shelters for pets in their local communities, with a focus on safety and the goal of reuniting pets with their

people.


Describe at least two types of emergency animal shelters that can be set up to house pets during disasters;

Apply the recommended policies and procedures for setting up, running, and closing down an emergency animal

shelter for pets; and

Familiar with the NH Disaster Animal Response Team’s capabilities to assist or lead sheltering efforts in local

communities.

Presenter: Joanne Bourbeau, Northeastern Regional Director, Humane Society of the United States


1.75 CEUs

1.75 CEUs


Four Lenses

Have you ever spoken to someone requesting a particular action only to find out the message sent was not

received? Every individual looks at life from how they see it- through their eyes or lens. This program

broadens the “lens” through which we look to help us better understand how others see the world in

order to increase the clarity and effectiveness with which we communicate. This fun, interactive, and

dynamic program gives us a better understanding of how we see the world and why we do what we do.

We invite you to come and open your eyes to the world in which you live!


Explain the four different basic personality types, and the perspectives and strengths of each;

Identify their own personality preference and spectrum; and

Apply principles learned to improve interactions with others.

Presenters:

Lt Col Robert Cordery, Wing Chaplain, 157th Air Refueling Wing, NH Air National Guard

Bonnie Rice, Airman/Family Readiness Program Manager, 157th Air Refueling Wing, NH Air National Guard

Preparing for Spontaneous Volunteers

When disaster strikes, people want to help- but too many helpers can create chaos. Southern Maine

Community Organizations Active in Disasters (SMCOAD) has been charged with operating a Volunteer

Reception Center in the event of a disaster in order to process spontaneous volunteers and an

organization to work with them. Join us to see what it looks like.


Explain the ramifications of being unprepared for an influx of unaffiliated volunteers in a disaster;

Identify the importance of organizing businesses, faith communities, and social service organizations to prepare for

disasters; and

List the elements of a Volunteer Reception Center.

Presenters:

Margaret Cushing, President, Southern Maine Community Organizations Active in Disasters

Nancy Crowell, Treasurer, Southern Maine Community Organizations Active in Disasters

Triage: How Volunteers Can Make a Difference with “30-Two-Can Do”

The goal of this Mass Casualty Incident (MCI) program is to increase volunteer readiness to respond, tri-

age, treat, and transport patients arising from an MCI. The class will use a short classroom lesson followed

by a practical skill stations where simulated (paper) patients will be triaged using the Simple Triage and Rap-

id Treatment (START) methods.


Triage patients using the START methods;

Describe what to do when first arriving at a MCI;

Actively perform START triage on a variety of simulated patients; and

Demonstrate the START triage methods using “30-Two-Can Do.”

Presenter: John Prickett, Emergency Preparedness Coordinator, LRGHealthcare


1.75 CEUs


Family Assistance Centers:

Providing the Best Services in the Worst of Times

This workshop will give an overview to the steps, services, and resources that will be involved in

setting up a Family Assistance Center (FAC) in NH for a mass fatality event. The roles of different

local, state, and federal organizations and agencies will be outlined, as well as examples of events that may

require opening a FAC.


List three different types of events that could result in the opening of a FAC;

List three agencies/organizations that may be involved in opening a FAC;

Explain three of the desired site characteristics and describe the rationale behind each;

Discuss the steps and issues involved in completion of a Victim Identification Form for ante mortem data; and

Differentiate the skills and resources needed for the services within the FAC.

Presenters:

Elizabeth Fenner-Lukaitis, Acute Care Services Coordinator, NH Bureau of Behavioral Health

Donna Hastings, Psychologist, Naticook Counseling Resources, PA

Sandy Weld, DHHS Response Coordinator, NH Department of Health & Human Services, Emergency Services Unit

Partnerships in Exercises

This session will use an abridged exercise to demonstrate the learning process and relationship building

facilitated by exercises. In addition, the session will discuss the inter-agency collaboration required by the

planning and execution of exercises.


Explain the importance of exercises and collaboration between partner agencies;

Identify potential weakness in partner collaboration; and

Promote inter-agency collaboration.

Presenter: James Hazlett, Regional Planning and Exercise Manager, American Red Cross- NH Region

Severe Weather Spotter Training

The severe weather spotter presentation will train attendees how to recognize severe weather and report

what they see to the National Weather Service (NWS). Receiving ground truth data from the public is one

of the most important aspects for supporting the NWS mission. Timely and accurate storm reports assist

the NWS in issuing and updating severe storm warnings and the information given helps in the protection

of life and property.


Explain the roles of weather spotters and why they are important for NWS Warning Operations;

Explain how thunderstorms form and their features that lead to severe weather;

List at least three features of thunderstorms that lead to severe weather; and

Promote tips on staying safe during severe weather.

Presenter: Michael Kistner, Meteorologist, National Weather Service


To submit form: - E-mail to [email protected]

- Fax to 603-573-3301

- Mail to: Alyson Cobb

Community Health Institute/JSI

501 South Street, Second Floor

Bow, NH 03304

Please contact Alyson at [email protected] or

603-573-3319 with any questions.

Check the organization(s) to which you belong:

American Red Cross

Central VT & NH Valley

NH Region

CERT

Bedford

Brookline

Chesterfield

Columbia

Concord

Derry

Goffstown

Greater Franklin-Bristol

Lakes Region

Londonderry

Loudon

Manchester

MIAMMO

New Boston

New Ipswich

NH Civil Air Patrol

Pelham

Pemi Baker

Salem

Sunapee

Weare

MRC Units

Capital Region

Carroll County

Greater Derry

Greater Franklin/Bristol

Greater Manchester

Greater Monadnock

Greater Nashua

Greater Plymouth

Greater Portsmouth

Greater Sullivan County

Lakes Region

Northern NH

Pelham

Upper Valley

Citizen Corps

Greater Exeter

Strafford County

ESAR-VHP

NH DART

NH DBHRT

NH-MMRS

Speaker

Registration Form

Name:___________________________________________

Phone number:___________________________________

E-mail (mailing address if no e-mail):

___________________________________________________________

___________________________________________________________

If you have a disability and require accommodations

in order to participate, please indicate your needs.

___________________________________________________________

___________________________________________________________

___________________________________________________________

A light breakfast and lunch will be provided.

Please indicate any dietary concerns.

___________________________________________________________

___________________________________________________________

Would you like nursing contact hours? Yes No

If Yes, what are your credentials (i.e., RN, LPN):______________

Select ONE training in each time slot below. Space is limited. You will be contacted for your 2nd choice if a training you choose is full.

Morning Training Select 2 one-hr trainings OR 1 two-hr training.

9:30 - 10:30 10:45 - 11:45

Say What? Basics of Two-Way Radio Communications

Using the ARC-US DHHS Shelter Intake & Assessment Tool

Reporting Child Abuse & Neglect in NH: Whose Job Is It?

Just Dial “211”

Help Your Community Prepare! Family Emergency Preparedness Train-the-Trainer

NH MMRS Deployment for Hurricane Irene

9:30 - 11:45

To Activate a Local or Regional Shelter? That is the Question!

Understanding Autism Spectrum Disorders in Emergencies

Essentials of Psychological First Aid

Afternoon Training #1 Select 1 training from this column.

12:45 - 2:30

Practical Applications of ICS

Day-to-Day Management of Volunteers

Introduction to Disaster Frontline Supervisor

Point of Dispensing (POD) Ignite Session

Compassion Fatigue

Sheltering Your Community’s Pets in Disasters

Afternoon Training #2 Select 1 training from this column.

2:45 - 4:30

Four Lenses

Preparing for Spontaneous Volunteers

Triage: How Volunteers Can Make a Difference with “30-Two-Can Do”!

Family Assistance Centers

Partnerships in Exercises

Severe Weather Spotter Training

Registration is also available online at www.VolunteerConference.eventbrite.com!

mailto:[email protected]?subject=Question%20Regarding%20the%20NH%20Integrated%20Emergency%20Volunteer%20Training%20Conference

http://www.VolunteerConference.eventbrite.com

Health & Medicine

NH Integrated Emergency Volunteer Training Conference Registration Information