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INDEX OF CONTENTS

1. Introduction of Project

2. Introduction to Hospital

3. Infrastructure of the hospital

4. Functionality and Growth

5. Job profiles and opportunities for MBA students

6. Conclusion

7. Bibliography

INTRODUCTION OF PROJECT

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The students were required to visit the premises of the assigned hospital. On the basis of the visit, the project

report talks about:

What kind of organization Narayana Hrudayalaya is

Functionality of Narayana Hrudayalaya

Job offerings for management graduate

Idea about salary structure

Job description and opportunities for MBA students

Employees

Company’s growth

Other information

INTRODUCTION TO NARAYANA HRUDAYALAYA

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Some describe it as a place of worship; some prefer to entitle it as the dwelling of saints who cure.

Narayana Hrudayalaya, Bangalore is one of the biggest hospitals in the world. It is being marketed as one of

the largest hospitals, with a heart.

Dr. Devi Prasad Shetty

History

Narayana Hrudayalaya, Bangalore was established in the year 2000 by Dr. Devi Shetty under the guidance of the Asian Heart Foundation (AHF). Its Jaipur branch was opened in 2010.

Facilities at Jaipur

Multispecialty Tertiary Care Hospital at an Affordable Cost

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High Quality Care Equitable distribution of World Class Healthcare at reasonably priced cost 45% of bed strength is Critical Care beds Largest number of Critical Care beds in any Hospital in Rajasthan Largest Dialysis Centre with 16 units at affordable cost Only Hospital in Rajasthan performing Pediatric Cardiac Surgery on babies with Congenital Heart

Defects. High end nursing care State of the Art Diagnostic equipment

Narayana Hrudayalaya Hospital, Jaipur provides Pharmacy Services with high quality standards by knowledgeable workforce in a well - established manner.

Patient Safety Signature Campaign By Narayana Hrudayalaya Hospital, Jaipur (source http://www.facebook.com/narayanahrudayalaya )

Features: -

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Genuine Medicines. Driven With Pharmacy Act Standards To Filling Up, Patient’ Needs With Responsibilities Managed by Trained Staff Round the Clock Pharmacy Service for Everyone.

Harsh Chitale, CEO HCL Infosyatems Ltd (left). and Dr. Devi Shetty, Founder, Narayana Hrudayalaya Hospitals, at the announcement of their partnership, May 17 2012

Narayana Hrudayalaya Hospitals Group has been awarded many honors:-

Social Entrepreneurship Award – World Economic Forum – 2005 India Innovation Award – 2004, By NDTV & EMPI (Awarded to Micro Health Insurance Division) Dr. B.C. Roy Award – 2004 Citizen Extraordinaire, Rotary – 2004 Sir M. Visvesvaraya Memorial Award-2003 Ernst & Young- Entrepreneur of the year – 2003 Padmashree – 2003 Rajyotsava Award-2002

Notwithstanding helping so many poor patients, the hospital is known for being so competent, that it has a higher profit margin (i.e. 7.7% after tax) than most American Private Hospitals (around 6.9%).

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INFRASTRUCTURE OF THE HOSPITAL

Narayanhrudayalya

Lower Ground Floor

HR Department

Quality control

Marketing Department

Food and bevereges

House keeping

Maintainence

Store

Ground floor

Front Office

Finace and pharmecy

Cafeteria

Blood bank

Laboratory

Cath Laboratory

CCV + Store

Staff Cafe

First Floor

F. G. W.

OT

ITU

NICU

ANC

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FUNCTIONALITY AND GROWTH

Functionality of some major departments is high lightened underneath.

Human Resource Department

1. Resume Sorting and screening 2. Recruitment of staff 3. Joining formalities 4. Introduction and orientation 5. Training and development 6. Staff of around five people and is headed by Ms. Vishnupriya.

Quality Control Department

1. Monitoring 2. Auditing 3. Ensure standards and maintain ISO certified paradigm 4. Staff of around 3 people

Note: JCI audits are carried out frequently. Recently audits will be carried out from July 23 to July 27, 2012.

Marketing Department

1. Campaigning 2. To create visibility 3. Suggestion system 4. Headed by Ms Neeru Bansal

Food and beverages Department

1. Preparation of food and beverages 2. Most is outsourced (via JPHS) 3. Staff of around 38 people.

House Keeping Department

1. Consists of supervisors and house keepers 2. Staff work in three shifts (morning, evening and night) 3. Workforce of around 118 members

Maintenance Department

Regular maintenance of:

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1. Solar system (panel of 80 plates) 2. Water management system (electronic by JVVNL) 3. Digital generator 4. Heating, ventilation and air control 5. Medical supplies

Growth

There are many activities to increase the overall personality of the employees such as:

1. B.L.S (BASIC LIFE SUPPORT )

2. P.P.E. (PERSONAL PROTECTIVE EQUIPMENT)

3. H.E.I.C.S. (HOSPITAL EMERGENCY INCIDENCE COMMAND SYSTEM)

4. They conduct an exam also where they provide the passing candidates with a certificate.

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JOB PROFILES AND OPPORTUNITIES FOR MBA STUDENTS

The hospital provides job opportunities to MBA students in various departments:

Internships in HR, marketing, finance sectors

Various management posts such as Sr. HR manager, etc.

Training

Narayna Hrudalaya is a decent choice for career development. As per observation, they aspire for good

leadership and planning skills, encourage employees by recognitions and awards and have a good working

environment.

The salary structure varies from employee to employee. For example, an experienced HR manager may get

around 18,000 per month, whereas a fresher might be able to obtain around 10-12 K per month.

To understand the need of managers in the hospital, the job description of a Senior Manager in finance is

given below as an example:

Job duties:

- Cash (to ensure cash collections deposits in bank)

- Materials (to maintain separate accounts for consumable purchases for each department)

- Payments (to ensure timely payments to suppliers and other issues)

- Statutory Payments

- Payroll

What Employees Speak About The Hospital?

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Akshay Oleti

When I think about NH, the first words that come to my mind is "Constant Drive to Improve". Every person in the management is continuously looking at making the workplace better for employees. There is huge scope for learning here and this keeps me ticking everyday. You can see our people smiling all through the day and that is proof enough to show how happy we are at work.

CONCLUSION

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Narayana Hrudalaya group is a promising organization for management students interested in healthcare

industry. Although the hospitals are known for specialized cardiac surgeries, other treatments are done

effectively.

In Jaipur, the sickbay is located in industrial area far away from main city. They aim to treat middle class and

rural patients at low costs and good services. In spite of providing good services at comparatively low profits,

the hospital earns high revenues. According to the individual - audited financial statement for the Year of

2011, total net operating revenues for the hospital increased with 45.27%, from INR 327.34 tens of millions to

INR 475.54 tens of millions.

They offer job opportunities for almost all segments related to administration (marketing, IT, finance, sales,

HR, etc.) with reasonable growth opportunities. The hospital also provides internships and trainings to

students.

BIBLIOGRAPHY AND ACKNOWLEDGEMENTS

We are grateful to Ms. Ajeta Bhatia for her support and guidance.

We also give heartiest thanks to Ms. Rajeshwari Ranawat (intern at Narayana Hrudalaya and student of IILM-

AHL PGDM 13 batch) to help us carry out the project.

Online Sources:

http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CHEQFjAA&url=http%3A%2F

%2Fwww.narayanahospitals.com%2F&ei=Ka8LUIfJEsfqrQeWu5jJCA&usg=AFQjCNEvVIR8O87ok_I6W0_qflQHfs

fXVg

http://www.securities.com/Public/company-profile/IN/Narayana_Hrudayalaya_Pvt_Ltd_en_2445319.html

http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CHkQFjAC&url=http%3A%2F%

2Fen.wikipedia.org%2Fwiki%2FNarayana_Hrudayalaya&ei=Ka8LUIfJEsfqrQeWu5jJCA&usg=AFQjCNFHMnWZRj

3iPbmXl_qanCUdI2s44Q

http://www.facebook.com/narayanahrudayalaya

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