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Presented by Lois Wessel, RN, CFNP, on September 7, 2012 at the third annual Center for Health Literacy Conference: Plain Talk in Complex Times.
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Health Literacy and Diabetes Self Management
Lois Wessel, FNP-Associate Director for Programs, ACU
2012 Plain Talk in Complex Times
www.clinicians.org
Objectives
• Provide an overview of health literacy, culture
and language and how they relate to the care of
the patient with diabetes
• Identify strategies to improve patient centered
communication
• Identify appropriate low literacy patient ed
materials
Diabetes and Health Literacy
www.clinicians.org
www.clinicians.org http://www.outsmarthormones.com/2011/03/23/curbing-diabetes-epidemic-2/
Health Literacy and DM
www.clinicians.org
Clients Bring…
6
LANGUAGE AND
LITERACY
RELIGION AND SPIRITUALITY
COMMUNITY VALUES
POLITICAL SITUATION
ECONOMIC SITUATION
INSURANCE STATUS
HEALTH CARE SYSTEM
FAMILY BELIEFS AND
HISTORY
Civil Rights & CLAS Standards
Language Access
Diabetes Self Management
1. http://www.uspharmacist.com/content/d/senior_care/c/11540/
Photo: Arturo Ho
Complexities
www.clinicians.org
Patient Perspective
www.clinicians.org
http://www.tudiabetes.org/group/diabetessuppliesart?groupUrl=diabetessup
pliesart&id=583967%3AGroup%3A182635&page=6
Education
www.clinicians.org
Medication
www.clinicians.org
Pill Bottles
www.clinicians.org
New Technologies
www.clinicians.org
Medication Record Form Name: _________________________ Date:_______________________
Clinic Name: ____________________ Provider ____________________
Health Problems:_________________ Allergies:____________________
Name of
Medication
Purpose or
Reason
Taken
Dose Time(s) of
Day
Form,
Color, and
Shape
Special
Instruction/
Side
Effects
Other
Glucose testing
www.clinicians.org
Numeracy
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Might this be better?
www.clinicians.org
Focused Teaching
www.clinicians.org
http://www.emblemhealth.com/NewsNotes/spring2011/nn_Clin5_Spr11.html
Teach Back at Every Visit
https://open.umich.edu/education/dent/patient-comm-skills
Allow Questions
http://www.pharmacy547.co.nz
Group Visits
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Visit Summary
www.clinicians.org
Assess Written Materials
www.clinicians.org
Visual Reinforcements
http://fitfoodsforthought.wordpress.com/
http://www.huffingtonpost.com/lloyd-alter/lets-get-
small_b_126209.html
Culture and Language
www.clinicians.org
The Health System
www.clinicians.org
Team Approach
http://www.industrymailout.com/Industry/Home/3412/4329/images/pharmacy.jpg
Office
FORMS INTERPRE-
TATION
LITERACY LEVEL
DIRECTIONS LOCATION
FRONT DESK
www.clinicians.org
Health Literate Organization
www.clinicians.org
www.clinicians.org
www.clinicians.org
http://diabeticdietsnews.com/diabetes-supplies-art/
www.clinicians.org
For More Information
Association of Clinicians for the Underserved (ACU)
www.clinicians.org
www.facebook.com/CliniciansfortheUnderserved
@ACUnderserved
