Improving services through co-productionCare – Well-being – Partnership

Robert Lupton, Patient Experience Recovery Lead

Cheshire & Wirral Partnership NHS Foundation Trust 

Improving services through co-production

Care – Well-being – Partnership

Overview• Patient and Carer Recovery Leads• Lived Experience Representative• Overview of presentation

National Drivers for Co-Production

• AQuA• Department of Health – Health & Social

Care Bill Integration and personalised care• Centre For Mental Health - ImROC• Closing the Gap• Triangle of Care

Outcomes • Direct link between patient experience and

improved outcomes• True co-production• Cost savings

Patient and Carer Experience• People must come before numbers

(Robert Francis 2013)• Hearing the voice of the patient• Investing in growth and capacity of staff

and patient experts• Transparency

6 C’s

Transforming Patient and Carer Experience

NHS Institute for Innovation and Improvement

Innovations• Learning Disabilities• CAMHS• Integration with 3 local authorities• Peer Steering Group• Triangle of care• Recovery Colleges

CAMHS• Meaningful and innovative involvement of

young people in the development of young persons services

Involving people with learning disabilities in Patient Led Audit of the Care Environment

(PLACE) annual assessment. (Previously PEAT)

Meetings were held to explain the process

and how the service users could get involved

PLACE topics

FoodAnd

Nutrition

PrivacyAnd

Dignity

InfectionControl

Environment

Cleanliness

PLACE

Score sheet examples and scoring system used

Members audited each unit in pairs,with staff support to complete the scoring sheets

Scoring

Assessment includes tasting the food,and we had an opportunity to speak to the Chef

The final scores were discussed around the table

Cultural shift for staff• Recruitment selection • 6 C’s training for staff• Peers Support training for staff• Recovery Education• Triangle of Care• Golden Thread

Questions

Thank you for listening