Darren HolmesCommunications Consultant

Wednesday 5th August 2013

Provides information about health and social care services

Champions local views and raise concerns with people who arrange and provide services

Monitor standards of health and social care services locally and reports back to appropriate decision making and monitoring bodies

Make recommendations and report back their concerns about, and knowledge and experience of local services to Healthwatch England

Health & SOCIAL CARE!

Consumer champion

Digging deeper

Service provider

Commissioner

Care Quality Commission

Healthwatch England

NHS England

Overview & Scrutiny

A possible escalation!

Health and social care users

Healthwatch Focus

Management board Delivery organisations

‘There are as many opinions as there are experts’

Franklin D. Roosevelt

Views

Experience

s

Stories

Representative pictureOf health and social care in Bracknell

Individuals

Organisations

Providers

EVIDENCE!

Delivery organisations

Elected

representatives

Co-opted members

Small

Local

On the ground

Representativ

e

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“Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.”

 Denis Waitley 

Any questions?