Office Visit Dimensions

Generated by Health 2.0 NYC Chapter MeetUp

Lynn Nezin

MeetUp Ideation Exercise

• Attendees divided into three groups to ideate about office visit experience

• Visit was dimensionalized into time frames of before the visit, during the visit and after the visit

• Individual groups identified pain points that could potentially be addressed by technology

• Power vote was taken on output of all three groups

Before the Visit

• Pre-visit filter• Less redundant forms• Change in wait time• Financial transparency• Who to go to?• Coverage and fees• Notification of delay• Research on condition• Schedule preventive screening• Schedule follow-up

During the Visit

• Hate waiting in the exam room• Giving same information 50 times• Visit is too short and impersonal• Unnecessary procedures• Required to wear examining gown without medical

necessity• Context for information• “I think I need”• Lack of personalization• Physical exam is clinical and cold• Notification of absence

After the Visit, con’t

• Put my information in my database of choice

• Rate quality of care/feedback

• Ability to track insurance process, including prescriptions

• Statistical outcomes for treatment plan

• How much was done for me or avoiding malpractice

After the Visit

• Address follow-up questions• Find recommendations & information

– Point in direction• Follow-up call from healthcare provider before

next visit• Track goals through multiple platforms

(cellphone, PC, etc)• Record of visit data• How do I connect with other patients?• Status of pending results• Share information with family caregiver

Wait Time Wins

• Dissatisfaction with pre-visit waiting time and waiting in the exam room received the majority of votes

• High votes were also received for knowing who to go to and receiving a record of the visit and associated data after the visit

• Future exercises will be held to generate ideas to improve the experience in both the waiting and examining rooms