Responding to the Francis Report: Overview for IESD Event

Francis Implementation TeamDepartment of Health

August 2013 DH – Leading the nation’s health and care

2DH – Leading the nation’s health and care

The Inquiry findings - what went wrong?

• Patients and families were not listened to

• Multiple warning signs not spotted or acted on

• Information not shared and inadequate action taken

“The system failed in its most essential duty, to protect patients.”

3DH – Leading the nation’s health and care

The Inquiry findings – key themes

4 DH – Leading the nation’s health and care

The initial response: collective commitment

5 DH – Leading the nation’s health and care

The initial response: key early priorities

6 DH – Leading the nation’s health and care

Next steps

Patients First and Foremost

published

Funding for Schwartz Rounds

CI role in primary care announced

CI of Hospitalsappointed

Camilla Cavendish

Review reports

CQC 12 week

consultation

Francis ResponseRegional Events

Care Bill

Francis Response

update

Clywd/Hart Complaints Review and Berwick Safety Reviews report

Review of Bureaucratic

Burdens

Trusts complete their own discussions and report

Bruce KeoghReview reports

Berwick Review of Safety Reports

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IESD – Theme 5 – Delivering Safe and Compassionate Care

Proposals that promote and bring to life the vision of safe and compassionate care along the patient pathway particularly for vulnerable older people, people with learning disabilities, children and young people with complex needs and those experiencing mental health issues.

Priorities:

1.Develop novel ways to share patient stories and consider feedback and complaints as a means to inspire and motivate staff;

2.Develop innovative approaches to involving patients, carers, service users and the community voice into the way that services as developed, run and improved;

3.Develop and promote approaches to restorative redress for patients following an untoward incident, for example, approaches to support patients and their families in the event of a failing in care;

4.Develop local innovative approaches to improving staff emotional health and well-being including building resilience without diminishing compassion;

5.Develop capability within health and care organisations to connect with other organisations and local people in ways that offer challenge, learning opportunities and benefits for staff motivation and well-being