Easter Seals UCP Easter Seals UCP North CarolinaNorth Carolina and and

VirginiaVirginiaAn Introduction to ESUCPAn Introduction to ESUCP

Mission StatementMission Statement

Easter Seals UCP creates Easter Seals UCP creates opportunities, promotes individual opportunities, promotes individual choice and changes the lives of choice and changes the lives of children and adults with disabilities children and adults with disabilities by maximizing their individual by maximizing their individual potential for living, learning and potential for living, learning and working in their communities.working in their communities.

Our ValuesOur Values

IntegrityIntegrity—we do the right thing for the right —we do the right thing for the right reason; all day, every day.reason; all day, every day.

RespectRespect—we believe in the inherent worth and —we believe in the inherent worth and value of all people.value of all people.

ResponsibilityResponsibility—we affirm that, as a mission-—we affirm that, as a mission-driven organization, we are accountable to a driven organization, we are accountable to a variety of stakeholders, but first and foremost, variety of stakeholders, but first and foremost, the people we support.the people we support.

InnovationInnovation—we strive to be a leading force in —we strive to be a leading force in innovative service delivery.innovative service delivery.

ESUCP’s HistoryESUCP’s History~~Easter Seals UCP North Carolina was formed in Easter Seals UCP North Carolina was formed in

January, 2004, with the merger of two of NC’s January, 2004, with the merger of two of NC’s longest-standing service organizations—longest-standing service organizations—

Easter Seals North Carolina Easter Seals North Carolina andand United Cerebral Palsy of North Carolina. United Cerebral Palsy of North Carolina.

~Subsequent mergers have made ESUCP one of the~Subsequent mergers have made ESUCP one of thelargest non-profit providers of supports to persons largest non-profit providers of supports to persons

with with disabilities in North Carolinadisabilities in North Carolina~In October, 2009, Easter Seals Virginia and UCP of ~In October, 2009, Easter Seals Virginia and UCP of Virginia merged with Easter Seals UCP North Virginia merged with Easter Seals UCP North

CarolinaCarolinacreating Easter Seals UCP North Carolina andcreating Easter Seals UCP North Carolina and Virginia.Virginia.

Agency OverviewAgency Overview

Both Easter Seals North Carolina and United Both Easter Seals North Carolina and United Cerebral Palsy of North Carolina had long Cerebral Palsy of North Carolina had long histories of service to the state’s citizens. histories of service to the state’s citizens.

Easter Seals NC was incorporated in 1945 Easter Seals NC was incorporated in 1945 with an emphasis on providing programs with an emphasis on providing programs for the care, cure, education and vocational for the care, cure, education and vocational training of individuals with disabilities.training of individuals with disabilities.

United Cerebral Palsy NC was organized in United Cerebral Palsy NC was organized in 1952 with an initial focus on services to 1952 with an initial focus on services to young children with physical disabilities.young children with physical disabilities.

Agency OverviewAgency Overview

Both organizations maintain strong connections to Both organizations maintain strong connections to their respective national organizations. Today, their respective national organizations. Today, these dual these dual affiliationsaffiliations afford Easter Seals UCP afford Easter Seals UCP North Carolina and Virginia opportunities to North Carolina and Virginia opportunities to participate in advocacy and policy-making at the participate in advocacy and policy-making at the national level.national level.

The national office of Easter Seals is located The national office of Easter Seals is located in Chicago, Illinois.in Chicago, Illinois.

The national office of UCP is located in The national office of UCP is located in Washington, D.C.Washington, D.C.

Easter Seals UCP ServicesEaster Seals UCP ServicesFor children and adults with Intellectual & For children and adults with Intellectual & Developmental DisabilitiesDevelopmental Disabilities--Residential Supports--Residential Supports --In-Home Supports--In-Home Supports--Personal Care--Personal Care --Targeted Case Management--Targeted Case Management

----Supported EmploymentSupported EmploymentFor children and adults with Mental Health issuesFor children and adults with Mental Health issues--Psychiatric Services--Psychiatric Services --Community-Based Supports--Community-Based Supports--Outpatient Counseling--Outpatient Counseling --Intensive Team-Based --Intensive Team-Based SupportsSupports--Mobile Crisis Services--Mobile Crisis Services--Facility-Based Crisis Services--Facility-Based Crisis ServicesFor young children, ages 0-5For young children, ages 0-5----Inclusive Childcare Inclusive Childcare --Early Intervention--Early Intervention

Where We’re LocatedWhere We’re LocatedEaster Seals UCP provides services in all 100 NC Easter Seals UCP provides services in all 100 NC

counties and much of Virginia, though not all counties and much of Virginia, though not all services are available in all areas. services are available in all areas.

Our organizational Community Model is based upon Our organizational Community Model is based upon ~Market area~Market area~Size of programs in a specified area~Size of programs in a specified area~Complexity of multiple service lines in an ~Complexity of multiple service lines in an

areaareaThirteen Community Markets have been identified, Thirteen Community Markets have been identified,

reaching from the mountains along the Tennessee reaching from the mountains along the Tennessee border and east to the Outer Banks and the border and east to the Outer Banks and the southeastern corner of Virginia. Roanoke, Virginia southeastern corner of Virginia. Roanoke, Virginia anchors the thirteenth Community Market with anchors the thirteenth Community Market with further expansion pending in two regions. further expansion pending in two regions.

Jackson

MaconClay

Haywood

Cherokee

Madison

BuncombeMcDowell

RutherfordGraham

Swain

Henderson

TransPolk

YanceyDurham

Orange

Chatham

Wake

Lee

Robeson

Moore Harnett

Hoke Cumberland

NashFranklin

WarrenVanceGran-

ville

PersonCaswell

Forsyth

StokesSurry RockinghamAsheAlleg.

Wilkes

Yadkin

Davidson

Alex.Caldwell

Avery

Watauga

Rowan

Davie

IredellRandolph

Guilford

AnsonUnion

Mecklenburg

Stanly

Cabarrus

Alam.

Mont-gomery

Richmond

Scotland

Cleveland

Burke

Catawba

Lincoln

Gaston

Mitch

Johnston

Pender

Onslow

Columbus

Bladen

Sampson DuplinJones

LenoirCraven

Carteret

Greene

Pitt

Wayne

Edgecombe

WilsonMartin

Halifax

Northampton

Bertie

Hertford

Gates

Beaufort

Pamlico

New Han

Brunswick

Perquimans

CurrituckPasquotank

Dare

Camden

Chowan

Hyde

TyrrellWashington

Henry

Floyd

Patrick

Carroll

Franklin

Bedford

Craig

Roanoke

HalifaxMecklenburg

Brunswick

Greensville

Pittsylvania

Charlotte

Campbell

AmherstBotetourt

Rockbridge

Mont-gomery

Grayson

Lunenburg

Nottoway

Dinwiddie

Sussex

Southampton

Surry

NorthamptonChesterfieldAmelia

MatthewsMiddlesex

Prince George

York

New Kent

Richmond

Hampton Roads

Hampton Roads

Va Beach

ES Greater Washington Territory

Isle of

Wight

Slide 1

Community Markets

Easter Seals UCPNorth Carolina & Virginia

ESUCP’s Leadership TeamESUCP’s Leadership Team

Executive TeamExecutive TeamConnie Cochran, President and CEOConnie Cochran, President and CEOBob Frazier, Chief Development OfficerBob Frazier, Chief Development OfficerBrad Roberts, Chief Financial OfficerBrad Roberts, Chief Financial OfficerFred Waddle, Chief Compliance and Policy OfficerFred Waddle, Chief Compliance and Policy OfficerLeigh Elrod, Chief Human Resources OfficerLeigh Elrod, Chief Human Resources OfficerKaren Adams-Gilchrist, Chief Program OfficerKaren Adams-Gilchrist, Chief Program Officer

Over 2,600 Easter Seals UCP employees provide supports Over 2,600 Easter Seals UCP employees provide supports and services in communities in North Carolina and Virginiaand services in communities in North Carolina and Virginia

National AccreditationNational Accreditation

At the time of merger in 2004, Easter At the time of merger in 2004, Easter Seals UCP considered several Seals UCP considered several options for national accreditation, options for national accreditation, including CARF and COA. including CARF and COA.

Easter Seals UCP ultimately chose Easter Seals UCP ultimately chose CQL, The Council on Quality and CQL, The Council on Quality and Leadership. The values of CQL most Leadership. The values of CQL most closely reflect the person-directed closely reflect the person-directed values of our organization.values of our organization.

National AccreditationNational Accreditation

In March of 2005, Easter Seals UCP In March of 2005, Easter Seals UCP received its first four-year received its first four-year accreditation from CQL, and was accreditation from CQL, and was only the sixth organization world-only the sixth organization world-wide to achieve this distinction.wide to achieve this distinction.

ESUCP’s next accreditation review ESUCP’s next accreditation review occurred in February, 2009, and, occurred in February, 2009, and, once again, a four-year accreditation once again, a four-year accreditation was awarded.was awarded.

National AccreditationNational Accreditation

The Council on Quality & Leadership (CQL) is a The Council on Quality & Leadership (CQL) is a global, non-profit organization, committed to global, non-profit organization, committed to measuring and enhancing quality of life for measuring and enhancing quality of life for individuals with disabilities and those with mental individuals with disabilities and those with mental illness.illness.

For over four decades, CQL has taken the leadership For over four decades, CQL has taken the leadership initiative in developing progressive measures for initiative in developing progressive measures for quality in services and supports and quality of life quality in services and supports and quality of life outcomes.outcomes.

These measures of quality of life—Personal OutcomesThese measures of quality of life—Personal Outcomes—are the foundation of ESUCP’s approach to —are the foundation of ESUCP’s approach to providing support to the people we serve.providing support to the people we serve.

Personal OutcomesPersonal Outcomes

Personal Outcomes measure quality of Personal Outcomes measure quality of life and are those aspects that are life and are those aspects that are most important to individuals and most important to individuals and their families in their own lives.their families in their own lives.

Personal Outcomes are measured by Personal Outcomes are measured by the person—as opposed to a clinical the person—as opposed to a clinical or functional outcome which is or functional outcome which is measured by a clinician or measured by a clinician or professional evaluator.professional evaluator.

Personal OutcomesPersonal Outcomes

When we speak of Personal Outcomes, we When we speak of Personal Outcomes, we consider three areas of an individual’s life…consider three areas of an individual’s life…

My SelfMy Self How individuals maintain good How individuals maintain good health, feel safe, and achieve a sense of well-health, feel safe, and achieve a sense of well-being.being.

My WorldMy World How individuals and families How individuals and families interact with their community and find interact with their community and find satisfaction in the ways they participate.satisfaction in the ways they participate.

My DreamsMy Dreams How individuals and families How individuals and families look to the future and their place in that look to the future and their place in that future.future.

Notes About LanguageNotes About Language

Our Values around Our Values around RespectRespect mean mean treating all people with the dignity treating all people with the dignity they deserve, not as mere service they deserve, not as mere service recipients, but as people with recipients, but as people with strengths and abilities and potential. strengths and abilities and potential.

One of the ways we express this One of the ways we express this respect is through respect is through Person-First Person-First LanguageLanguage..

Person-First LanguagePerson-First Language

Person-First Language requires that labelsPerson-First Language requires that labels—which, by their nature, separate people —which, by their nature, separate people from one another—are deemphasized.from one another—are deemphasized.

For example…For example…

People we support (not People we support (not Clients, Clients, Consumers or PatientsConsumers or Patients))

People with disabilities (not People with disabilities (not Disabled Disabled PeoplePeople))

He or She has ______ (notHe or She has ______ (not he is, or she is he is, or she is ____________))

Ethics in Service ProvisionEthics in Service Provision

Ethics in Service Provision means Ethics in Service Provision means adhering to our agency values and adhering to our agency values and service philosophy as your code of service philosophy as your code of conduct.conduct.

Ethical dilemmas occur when we are faced Ethical dilemmas occur when we are faced with two right decisions—balancing with two right decisions—balancing safety with freedom, for instance.safety with freedom, for instance.

Service providers are additionally bound Service providers are additionally bound to adhere to their professional to adhere to their professional associations’ ethical codes and associations’ ethical codes and requirements.requirements.

Your Ethical ResponsibilityYour Ethical Responsibility

If you witness unethical behavior in your day to day If you witness unethical behavior in your day to day work, we expect you to report it. To assure your work, we expect you to report it. To assure your privacy, we have anonymous reporting privacy, we have anonymous reporting mechanisms that are handled by a third party to mechanisms that are handled by a third party to assure confidentiality.assure confidentiality.

To make a report on-line, go to the following To make a report on-line, go to the following website:website:https://www.integrity-helpline.com/ESUCPNC.jsp

Or, to make a report over the phone, call this Or, to make a report over the phone, call this number, anytime, day or night: 1-866-730-0038. number, anytime, day or night: 1-866-730-0038.

Human & Civil RightsHuman & Civil Rights

Easter Seals UCP believes that we not Easter Seals UCP believes that we not only should protect the rights of people only should protect the rights of people we serve, but should support people to we serve, but should support people to exercise those rights effectively. exercise those rights effectively.

ESUCP’s Rights Education materials are ESUCP’s Rights Education materials are drawn from a variety of sources, drawn from a variety of sources, including state and federal law, and including state and federal law, and international treaties on human rights.international treaties on human rights.

Mistreatment and ExploitationMistreatment and Exploitation

Duty to report Mistreatment and Duty to report Mistreatment and Exploitation.Exploitation.If you have reasonable cause to suspect that If you have reasonable cause to suspect that a person in our care has been mistreated, a person in our care has been mistreated, abused, neglected or exploited—either by a abused, neglected or exploited—either by a staff person or other community member—staff person or other community member—you have the responsibility to report it. you have the responsibility to report it. Depending upon the nature of the Depending upon the nature of the mistreatment, your responsibility to report mistreatment, your responsibility to report may be addressed in statutory requirements may be addressed in statutory requirements as well.as well.

If you have questions about what constitutes If you have questions about what constitutes abuse, neglect, mistreatment or exploitation, abuse, neglect, mistreatment or exploitation, contact a supervisor.contact a supervisor.

Service PhilosophyService Philosophy

ESUCP believes in the importance of ESUCP believes in the importance of providing individualized supports providing individualized supports which enhance that adult or child’s which enhance that adult or child’s ability to connect with their natural ability to connect with their natural community. community.

We also believe that everyone can We also believe that everyone can contribute to society and create a contribute to society and create a meaningful social role for himself or meaningful social role for himself or herself. herself.

Service PhilosophyService Philosophy

Valued social roles for people occur at Valued social roles for people occur at the intersection of choice and the intersection of choice and participation.participation.

Valued Social Role

Paternalism

Servitude

Part

icip

atio

nChoice

Freedom without responsibility.

Responsibility without freedom.

No freedom, and no responsibility. Institutionalization

Service PhilosophyService Philosophy

ESUCP believes in the importance of ESUCP believes in the importance of providing individualized supports providing individualized supports which enhance that adult or child’s which enhance that adult or child’s ability to connect with their natural ability to connect with their natural community. community.

We also believe that everyone can We also believe that everyone can contribute to society and create a contribute to society and create a meaningful social role for himself or meaningful social role for himself or herself. herself.

Service PhilosophyService Philosophy

A key component of a valued social role is Social Capital. Social Capital is best understood as the resource that exists within our relationships, and is has two essential features:

Trust Reciprocity

Or, thought about another way….

Trust = ChoiceReciprocity = Participation

What’s Our Mission, Again?What’s Our Mission, Again?

Easter Seals UCP Easter Seals UCP creates opportunities, creates opportunities, promotes individual promotes individual choice and changes choice and changes the lives of children the lives of children and adults with and adults with disabilities by disabilities by maximizing their maximizing their individual potential individual potential for living, learning for living, learning and working in their and working in their communities.communities.

CHOICECHOICE

And And

PARTICIPATION PARTICIPATION

Don’t fix me, I am not a Don’t fix me, I am not a toaster!toaster!

“ “In my early In my early professional years I professional years I was asking the was asking the question: How can I question: How can I treat, or cure, or treat, or cure, or change this person? change this person? Now I would phrase Now I would phrase the question in this the question in this way: How can I provide way: How can I provide a relationship which a relationship which this person may use for this person may use for his own personal his own personal growth?" - Carl Rogersgrowth?" - Carl Rogers