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January 2013, Eoyang made this presentation in Portland, OR to the Transforming Care Conference sponsored by Coordinated Care Organizations of Oregon. For more information about this and other human systems dynamics applications, refer to adaptiveaction.org.
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1© 2012. HSD Institute. Use with permission.
Adaptive Action
Navigating the Turbulence of Change
Glenda Eoyang, PhDFounding Executive Director
Human Systems Dynamics Institutewww.hsdinstitute.org
@glendaeoyang
2© 2012. HSD Institute. Use with permission.
Turbulence in Nature and Art
3© 2012. HSD Institute. Use with permission.
Turbulence in Life
4© 2012. HSD Institute. Use with permission.
HealthcareThriving in Turbulence
5© 2012. HSD Institute. Use with permission.
Turbulence in Oregon’s Coordinated Care System
Present
Quality
ExpenseExperience
Future
Coordinated Care
Dental
Mental Health
Primary Care
Past
6© 2012. HSD Institute. Use with permission.
Static ChangeSisyphus
7© 2012. HSD Institute. Use with permission.
Dynamic ChangeRace to the Finish
8© 2012. HSD Institute. Use with permission.
Dynamical ChangeChaos and Emergence
9© 2012. HSD Institute. Use with permission.
Turbulence Is Natural when . . .
Yesterday Tomorrow
Local action—local effects Local action—global effects
Stable environment Unstable environment
Organizational monocultures Diversity of many kinds
Stable & predictable services Emergent needs & opportunity
Relative independence Massive interdependency
Controlled information Ubiquitous information
Ample resources Dwindling resources
And . . . And . . .
10© 2012. HSD Institute. Use with permission.
Finite Game Infinite Game
Defined field of playOpponents are knownRules are constantExpertise is clearBeen there beforeEasy to keep score
Purpose: To Win
Fuzzy boundariesEverybody playsChanging rulesLooking for fitNew territoryEverything may matter
Purpose: Keep Playing
The Rules Are Changing
11© 2012. HSD Institute. Use with permission.
Playing the Infinite Game
12© 2012. HSD Institute. Use with permission.
A collection of individual agents who have the freedom to act in unpredictable ways, and whose actions are interconnected such that they produce system-wide patterns.
How Does Complexity Emerge?Complex Adaptive System (CAS)
Agents interact
13© 2012. HSD Institute. Use with permission.
Complex Adaptive System (CAS)Self-Organizing System
Agents interact
Those system-wide patterns, in turn, influence the behaviors of the agents
System-wide patterns emerge
14© 2012. HSD Institute. Use with permission.
Thriving in Turbulence
Findpatterns
AdaptiveAction
Makesense
Takeaction
15© 2012. HSD Institute. Use with permission.
Thriving in Turbulence
What?
AdaptiveAction
So what does it mean?
Now what will we do?
16© 2012. HSD Institute. Use with permission.
What?Adaptive Action and Personal Stress
17© 2012. HSD Institute. Use with permission.
So What?Adaptive Action and Collaboration
18© 2012. HSD Institute. Use with permission.
Now What?Adaptive Action and Coordinated Care
19© 2012. HSD Institute. Use with permission.
More resources
BooksFacilitating Organization Change (Olson & Eoyang)Coping with Chaos (Eoyang)Patterns (Holladay & Quade)Adaptive Action:Leveraging Uncertainty in Your Organization (Eoyang & Holladay)
Webwww.adaptiveaction.orgWiki.hsdinstitute.orgwww.hsdinstitute.orgHsdcommunity.ning.comTwitter: #hsd #adaptact @GlendaEoyang
Out in April 2013
Preorder NOW
20© 2012. HSD Institute. Use with permission.
Even More Resources
TrainingWebinars (free monthly)HSD Professional Certification (Portland, 2013)Custom training
Adaptive Action LaboratoriesFocus on your own sticky issuesLearn HSD models and methodsBuild adaptive capacity for individuals and groupsInvolve large groups or smallAddress major issues or “trivial”Commit to half-day to three-day sessions
21© 2012. HSD Institute. Use with permission.
Remember . . .
Adaptive Action helps you thrive.
You are playing an infinite game.
Turbulence is the new normal.