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Overview of the challenges in designing applications for children with autism / learning differences / sensory needs.
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Designing for Special NeedsJacob Esparza
June 6th, 2013
Wednesday, November 13, 13
Hi, I’m Jacob EsparzaCEO & Co-Founder, Making Friends Inc.
@jacobespa @MakingFriendsSF
Wednesday, November 13, 13
Who Has Special Needs?
Individuals with physical or mental health conditions requiring services
Autism Spectrum Disorder
Cerebral Palsy
Speech & Language Impairments
ADD/ADHD
1:1 Behavioral Therapy
Medication & Tangibles
Speech Therapy & Adaptive Tools
Occupational Therapy
Wednesday, November 13, 13
Autism
1:88 children born in US are diagnosedPrimary characteristic are behavioral deficits
90% have sensory issues
65% of free time is spent on digital devices
3.5 hours/day on digital entertainment
333,000 age 4-10
Wednesday, November 13, 13
Special Needs UX Challenges
Motor Skills (coordination)
Speech & Language
Interactions
Visual & auditory processing
Sensory Visual & sound
Wednesday, November 13, 13
Types Sensory Needs
Auditory Processing Language, tone/pitch, volume
Human touch, clothing,food (texture)
Tactile (touch)
Olfactory (taste & smell) Diet, environment
Visual-Perceptual Skills Depth perception, memory, motion
Vestibular Balance, movement
Wednesday, November 13, 13
Coping Mechanisms
“Stimming”: Repetitive behavior that helps individuals self-regulate
Auditory Yelling
Chirping
Scripting
Physical Tapping/Clapping
Spinning/Rocking
Jumping
Visual
Focus
Staring
Turning Objects
Wednesday, November 13, 13
Imagine seeing this...when everyone else see that
Wednesday, November 13, 13
Customer Persona
Ethan
Demographics
• “I don’t know how to make friends”• Obsessed with Pixar films• Loves mobile apps
• 7 years old, 2nd grader• Mid-Functioning autism• High sensory sensitivity• 20 hours/week therapy
Needs & Goals
Behaviors• 3 hrs/day playing apps: Youtube, Angry Birds, etc.• 8/10 can’t interpret conversations with others
• Wants friends• Anxious with new people• Needs to avoid being socially left behind
Wednesday, November 13, 13
Product Needs
Skills: Educators + Product Designers
Engagement: Leverage animation, interactions, interests
Education: Enhance, not translate
Scope/Price: Make it an investment, but don’t price-gouge
Wednesday, November 13, 13
Market Opportunities
Assessment Education Daily Living Communication
Wednesday, November 13, 13
Rules of Thumb
Always Assume Intelligence
Wednesday, November 13, 13
Avoid In-App Purchases
That’s nice Just looking Must have
Wednesday, November 13, 13
The YouTube Test
Navigation Navigation The experience
If you’re navigation is more complicated than YouTube, start over
Wednesday, November 13, 13
Avoid Rote Learning
Bee is not in app Button spacing! No visuals
Wednesday, November 13, 13
Give Room For Creativity
Pick a Character Choose Clothes Customize Finished Product
But keep options simple
Wednesday, November 13, 13
Combine Interests + Learning
Zombies, check! Addition, check! Awesome stars, check!
Wednesday, November 13, 13
Provide Visual Help
No visual instruction No help option
But avoid creating dependency
Wednesday, November 13, 13
Sequential Tutorials Are Awesome
Wednesday, November 13, 13
Overcome Color Blindness
Shapes & Patterns help di!erentiate Colors
Correct
Wednesday, November 13, 13
What Levers Do We Have?
Animation Speed, number of objects moving, frequency, etc.
Sound Language, tone/pitch, volume, frequency
User-Interface Copy, Layout, button size, colors, patterns, shapes
User Interactions Gestures, reaction times
Wednesday, November 13, 13
Thank You!Jacob Esparza CEO & Co-Founder,
Making Friends Inc.
@jacobespa @MakingFriendsSF
Wednesday, November 13, 13