Deep Listening

70% of what a person sees really comes from the mind of the observer

Mental Models

Understanding Mental Models

• Deeply rooted or held pictures in our mind(images, assumptions, generalisations & abstractions)

• It influences how we understand the world, our work & how we take action

• Often we are not aware on the effect of mental models on our behavior

• It limits us to familiar way of thinking

Ladder of Inference

Observed Data

Select Data

Add meaning to Data

Make Assumptions

Make conclusions

Form BeliefsForm Belief

Take Action

Extracted from works by C Argyris

DOWNLOADINGTalking Nice

DEBATINGTalking Tough

DIALOGUE:Reflective Inquiry

COLLECTIVE PRESENCEGenerative Flow

Saying what they want to hear• Empty phrases• Polite• CautiousAutistic System

Saying what we say & do• from defending to enquiring into view points• “I can change my point of viewSelf-Reflective System

Speaking from what is moving through• Co-creating something new• Presence of an emerging future wholeGenerative System

Saying what I think• Exchange of divergent views• I am , my point of viewAdaptive System

Types of conversation

© 2004 C. O. Scharmer

LISTENING # 1 From Habit

Listening by Downloadinghabits of judgment

LISTENING # 2 From Outside

LISTENING # 3From Within

LISTENING # 4 From Source

Reconfirming old opinion & judgments

Precise listening:noticing differences

Disconfirming new data

Empathic Listening

Generative Listening(from the Future that wants to emerge)

Connecting to the presence of an emerging future whole;Shift in identity:Authentic Self

Emotional connection, Deep understanding, seeing through another person’s eye

Collective-Sensing Collective-Presencing Collective-Creating

Open Mind

Open Heart

Open WillVOJ

VOC

VOF

Types of Listening

© 2004 C. O. Scharmer

N Process

1. Silencing others (Blinding)2. Blaming (De-sensing, Arrogance)3. Holding-on4. Manipulating (excessive pride)5. Abuse6. Bullying / destroying

Silencing other views –Not Seeingblinding

DOWNLOADINGTalking nice

AbsencingHolding-on

Blaming others-De-sensing / Arroganceentrenching

Harassing & bullying –Abortingannihilating

Intrigue & disinform –Self delusionabusing

Excessive pridemanipulating

Stuck in 1self/will

Stuck in 1World/us vs. Them

Stuck in 1Truth / View

Collective Collapse - Destroying

Shad

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pace

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N - Process

DOWNLOADINGTalking nice

Performing - Embodied Emergence

Debating & Tough Talk- Seeingsuspension

Brainstorming – PrototypingCreative emergenceembodying

Strategic Dialogue-Intentional emergence- Crystallizingenacting

Dialogue – Inquire & reflect- SensingRe-directing

PRESENCINGConnecting to Source

Letting goLetting come

U-S

pace

of S

ocia

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erge

nce

Eco

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reat

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“Open Mind”

“Open Will”

“Open Heart”

U-Process

© 2004 C. O. Scharmer

Silencing other viewsblinding

DOWNLOADINGTalking nice

AbsencingHolding-on

Blaming othersentrenching

Harassing & bullyingannihilating

Intrigue & disinformabusing

Excessive pridemanipulating

Stuck in 1self/will

Stuck in 1World/us vs. Them

Stuck in 1Truth / View

Collective CollapsePerforming: Embodied Emergence

Debating & Tough Talksuspension

Brainstorming –Creative emergenceembodying

Strategic Dialogue-Intentional emergenceenacting

Dialogue – Inquire & reflectRe-directing

PRESENCINGConnecting to Source

Letting goLetting come

U-S

pace

of S

ocia

l Em

erge

nce

Eco

nom

ies

of c

reat

ion

Shad

ow-S

pace

of S

ocia

l Pa

thol

ogy

Eco

nom

ies

of d

estru

ctio

n

“Open Mind”

“Open Will”

“Open Heart”