Clinical and TranslationalScience Institute / CTSIat the University of California, San Francisco

Consultation Services

CTSI Retreat, July 28th, 2011

Achievement #1

• Creation of a simple, scalable system for delivering consultation services

Consultation Services

Online request

Initial consult (free)

Ongoing consult (billable)

triageadvice

statistical analysis plan, etc

referral

ongoing advice

analysis services

data management

data extraction

other services

http://ctsi.ucsf.edu/consult

http://ctsi.ucsf.edu/consult

Biostatistics

Design

Data Management

RKS

Career Advancement

Community Engagement

Global Health

Radiology

Bioinformatics

Achievement #1

• Complex back-end– Lots of people, data, financial issues, different

incentives

• Simple front-end for clients– One-stop shop– Clear menu of services– Universal recharge rates– Single invoicing mechanism

Achievement #1

• Scale up in the last year– 6 new types of consultations launched

• 3 new Units, 3 new “niche” areas

– 35 new consultants

Achievement #2

• Lots of services provided to lots of researchers

–17,487 Hours

• 4,067 - Free

• 13,420 - Billable

–3,353 Projects

–2,423 Researchers

Achievement #3

• Satisfied customersBiostat Design DMU BI

How satisfied were you with the time taken to schedule your consultation?

4.61 4.59 4.41 4.63

Did you obtain what you needed from this consultation?

4.52 4.52 4.19 4.45

Statistical and epidemiologic methods were explained in an understandable way

4.52 4.41 3.98 4.51

I learned principles from this consult that I can apply to other research

4.37 4.44 3.77 4.47

Please rate the overall quality of the service you received

4.60 4.68 4.34 4.63

Achievement #4

• Career Development for Consultants

– Formal evaluation summary and letters of support– Annual Consultant Symposium for networking– Formal support for methodology work– Consultant of the Year Awards

Achievement #4

Nancy Hills

Ketty Mobed

Nicolas Sheon

John Kornak

Paula Fleisher

Barbara Grimes

• Consultant of the Year Awardees

2010 2011John Kornak

Chuck McCulloch

Not Pictured:

•Michael Kohn

Chengshi Jin