e-healthby orange business servicesdecember 2011

key messagesour ambitions being recognized as a key technical

partner by the healthcare ecosystem

reinforce our capabilities to support the healthcare industry e-transformation

double our revenues by 2015 with over 30% for international revenue

our positioning partner with e-Health and medical

players focusing on integration, communication and secured storage of medical data capabilities

Address main targets beyond the French ecosystem

– international e-Health actors (Pharmaceutical industrials, Medical Devices Manufacturers)

– Health regions in specific countries of Asia, Latin America, Africa and Middle East

ambition : provide e-Health services across the whole patient journey

treat and improve care

quality

facilitate access to

healthcare

inform & educate

Services to Health Professionals

Patient Services, Disease

Management

Prevention and Wellness

connect infrastructures

for a better coordination,

collaboration,

for a better quality of

information streams

between professionals

actors

enable patients to

maintain an ongoing

link with health

professionals

enabling better quality

of care to a wider

population, with

enhanced care offers

enabling a better

quality of life for

elderly population

enable everyone to

better manage health

& wellness information

for himself/herself and

his/her family,

whenever and

wherever they want

even e-Health & m-Health are fuzzy concepts covering many different kind of services, a first breakdown by usage is fully relevant to build the “go to market” strategies

Professional <-> ProfessionalProfessional <-> Patient Patient centric

Orange Value Chain

Health Applications Healthcare ecosystem

as an Integrator and Telco, Orange has a clear positioning

Health “Computing”

(hosting)

Partners

Orange Business Services

Partners

Patients Medical Devices

Consulting (co innovation, security, change), Integration

Our mission is to integrate end to end projects with partners, while transporting and storing safely medical data

M2M, International backbones &

Last mile

Global Integration, Helpdesk, services to end users

Specific developments (Security,

portals)

Collaborative tools & Unified

comm (eg for

telemedecine )

Mobile baby in EgyptPregnancy follow up

Healthline in Bhutanon single number to for to contact health professionals .

SMS prevention campaign in Cameroun

Connected Hospital in Mauritius

new healthcare processes for pharmaceuticals, healthcare professionals or patient empowerment are on the way…

Connected Hospital Colombia

a unified communication solution .

In 2011, a presence in over 15 countries.

GP’s appointment reminders via SMS in the

UK

Remote Management by Pros

Austria - remote management for diabetes

Medical Device are going MobileEnabling chronic disease remote management.

Chronic disease remote management

Cataluña

Orange , a deep legitimacy & key successes in France Région Sans Film (Mutualized PACS solution)

first initiative in France to dematerialize and share medical imagine (PACS)

Flexible Computing Health

Orange, first key actor to be awarded as compliant to French e-health hosting regulation. References : a key regional platform and a first set of editors

Connected Hospital

cornerstone offer for Orange Healthcare in France, unified communication offer for Patients and care givers (references : Nancy, Villefranche s/Saone…Movie http://www.bbc.co.uk/news/business-13118568

Almerys

dematerialization of medical financial flows, +12M beneficiaries addressed through health insurances

Pharmaceuticals

Core business projects with French Pharmaceuticals, and ambition to introduce ICT as an answer to their challenges

Orange Consulting

doubled revenue since 2009, Focus on Pharmaceuticals & Device Manufacturers, Telemedicine, Home Care & support, Security, Change Management

*PACS: Picturing and Archiving Communication Systems

Medical Devices Manufacturers

SORIN first worldwide initiative, implanted defibrillators telemonitoring 24x7, Best change maker in 2009,

Sleep Apnea telemonitoring of sleep apnea devices in Europe

Global Telco projects with key Pharmaceuticals : an opportunity to leverage existing approach to support industry transformation (R&D cycles, collaborative international organizations & partners, market access and distribution challenges, link to patients & physicians, compliance, counterfeited)

emerging Countries : connected Hospital in Colombia, Health CRM services Platform in Buthan

emerging Countries : m-Health initiatives

Orange, a real capability to support a worldwide range of services thanks to various kinds of investments and strong partnership agreements.

Mali and Senegal:Health data collection on mobileChild and maternity care (launching phase)

Egypt & Botswana :tele-dermatology services

Cameroun (ready for launch):Interactive SMS quiz for healthcare preventionand awareness

Madagascar :tele-consultation in oncology

Kenya (on-going):- SMS based tracking solution

to fight against counterfeited drugs (launch mid-may)

- Remote drugs stock follow-up«Voices» (kick-off phase) : Epidemiological surveillance and training in collaboration with Mérieux Foundation

A first wave of projects has been launched to test the market maturity and start the learning curve

Mauritius:IP convergence solution

Telemedicine Pregnancy follow-up

deploying m-Health solutions in emerging countries: a first wave of projects have been launched to test the market maturity and start the learning curve.

a wide range of partners for an end to end approach (B2B & B2C scopes)

our action plan to reach Conquest 2015 ambitions

1. Extend our position in France replicating our successes : Connected Hospital, Leverage Region Sans Film over France, Flexible Computing Health and Almerys dematerialization services

2. Develop a joint approach with Pharmaceuticals, to support industry transformation & challenges

3. Develop e-Health projects with Medical Devices Manufacturers leveraging SORIN and Sleep Apnea projects

4. Support e-Health opportunities in specific Emerging Markets, levering our first successes in Buthan and India, Colombia, Africa and Middle East

5. Support and be part of the emergence of Telemedicine, as well as patient centric health & wellness approaches

takeaways

A strong investment in e-Health since 2007 : Marketing, R&D, Business

Development

An ambition to double our revenues by 2015, by

supporting and co innovating with our

customers, in industrialized and

emerging countries

A presence in over 15 countries locally, along

with global projects with industrial actors

Hospitals and Health

regional organization

s

Telemedicine(Tele

expertise, Teleconsulta

tion)

Pharmas & CRO’s

Device Manufacturers, Disease

Management

Infrastructure, TMM terminal,

CRM

Video Conferencing

Video Conferencing

Video Conferencing

Mobile Services

Mutualized Picturing & Archiving (Cloud)

Fiber Networks for Mutualized

Picturing

Multimedia Conferencing

Picturing blocks (Cloud)

M2M Connectivity

Core Business Offers

Payers (Insurers, Regions)

Collaborative Offers

eHealth Computing, France & Europe (primarily)

Almerys

Our “ehealth blocks” across Orange Business Services

Consulting, Integration

M2M Connectivity CRM

Orange Healthcare – Conférence de presse du 5 mai 2011

a strong investment in Africa (Orange B2C – outside Orange Business Services)

Mali & Senegal:Mobile information collect (maternity, pediatric)

Egypt & Botswana :Remote dermatologie

CamerounSMS quizz related to prevention

Madagascar :remote consultation (oncology)

Kenya: - mobile solutions to control conterfait - Medicine stock management

«Voices» in Senegal : Epidemiologic moniorting & training with Merieux Foundation

Services for health professionals Connected Hospital : a wide range of communication services to the Hospital

TMM

Comfort for the patient : IP TV, Room TV, Multimedia Terminal

Services for the administration team : CRM services to contact the hospital, e-registration, agenda & reminders to patients, tracking of wheelchairs or trolleys

Medical staff teamwork : nurse call, access to Hospital Information System, reachability services within the hospital, vocal "dictation", tele expertise, tele consultation, training, Home Hospitalization

Hospital safety : video surveillance, access control, baby tags, “Isolated worker protection”

Paris region “Filmless Region”eHealth Cloud Computing

archiving, storage, medical software for diagnosis (PACS) and administrative software (RIS)

a modular solution a centralized service platform traceability and security pay per use

link town-hospital : web portal for exam consultation

transport of data included in the offer

update and renewal of hardware and software included

all the market leaders united : partnership with GE, EDL & ILEX

one SPOC for the client : Orange change management : trainings,

support centers, …

respect the French legislation very high level of service and

availability reversibility at the end of the

contract

thank you

business changes with