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What is an Interpreter?
What you expect:
A phone receiver
Your words in a different language
Perfect Communication
What is an Interpreter?
What you get:A person you probably meet for the
first time and who might be:Trained or untrained staff interpreterFamily memberA co-worker with bilingual knowledge.
Troublesome Meddlers:
Level of educationLevel of incomePlace of birthIdentification with a community group (i.e. religious, political etc.)Length of residency in USIndividual experiencesGeographic residence.
Where do I come from?
Small Country (whole population is less than the Bronx)Strange Geographic and Historical range Religious experiences Language and dialectsEducation
What Emigrant Members Need:
Economic Help Health Care Independent Living Socializing Spiritual Needs
What Do they Hear?
Unwanted attention and home invasion
Nursing home!!!!!
Doctors OK, Nurses Bah!
You want to check me where?
Where do the Communication Barriers Stem from?
Emigrant Member
FamilySexual and
Taboo IssuesHealth
ConvictionsCommunication
& Culture
Family Traits
Close-knit familiesSeveral generations living togetherExtended family tiesReciprocated care between generationsGradual exchange of roles in the family
Taboo Issues:Sexually related tests, checkups and questions
Nursing Homes
Home Care
Questions related to End-of-life Care
Talking about terminal diseases (cancer etc.)
Health Convictions
Elderly do not need as much health care Family care is the only care needed. Asking for outside help is a shame.Trusting somebody else with my issues?I suffer in silence. It is not proper to complain.
Communication & Culture:
Gesturing, Touching & Tone of VoiceDifferences in Background and UpbringingLevels of Understanding
Staff Interpreter Member
How do we work together?
Give me time to interpret. It might take a long time to explain a concept.I have to interpret everything fully and faithfully to the best of my abilities.I might have to advocate for the member.Ask again and forgive my memory lapses. Follow my example if the culture is too unfamiliar for you.