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SOL is a professional, innovative, international
family-owned Finnish service company
Services available locally SOL Palvelut Oy, Finland SOL Pesulapalvelut Oy, Finland SOL Henkilöstöpalvelut Oy, Finland SOL Eesti OÜ, Estonia SIA SOL, Latvia OOO SOL, OOO SOL SP and OOO SOL DC, Russia Members of SOLEMO group. 9100 employees of which 2000 abroad.
Wide range of SOL services
Cleaning Facility Services Safety and Security Services Laundry Services Domestic Services Property Maintenance Personnel Services Collaborate Services with partners
The goal for turnover in 2011 is 230 M€. We work according to SOL System of Operations.
Service Statistics
Turnover by service lines Employee numbers
Cleaning and FacilityServicesSafety and SecurityServicesProperty Maintenance
Laundry Services
International Operations
Personnel Services
Sources of sunny SOL energy
SOL Mission We free our customers to pursue their core business by producing happy experiences with our services
SOL Values Happy customer Joy of working Creativity Enterprising spirit Reliability
SOL Success Factor Customer satisfaction Knowledgeable and participating personnel Constant Profitability Good reputation as employer Good partnerships
SOL Vision To be the best partner of choice for our clients across all service lines.
SOL Philosophy
SOL Human Image Everyone is responsible and wants to do good work Everyone has a need to succeed People are different Everyone takes initiative and is creative People are thinking, acting and feeling human beings
SOL Freedom We are free from work place - it is not important where the work is being done, but what is being achieved. We are free from status: the respect of others has to be earned. We have free working hours – only results matter.
Development of Turnover and Number of Personnel
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1992/13 1994 1996 1998 2000 2002 2004 2006 2008
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Turnover Personnel
SOL System of Operations
• SOL Quality Policy – Based on EN-ISO
9000:2008 Quality Standard
• SOL Environmental Policy – Based on SFS-EN ISO
14001 Environmental Standard
• SOL Health and Safety Policy – Based on OHSAS 18001
Occupational Health and Safety Specification
Focus of Activities: −Quality based on customer
needs − Continual reduction of
environmental effects
− Maintaining occupational health and safety at work
− Profitability
Keräämme kasvun kukkasia
• Koulutus on suunnattu palvelemaan asiakkaan tarpeita
• Yksilöllinen koulutussuunnitelma – osaamisselvitys, jonka
perusteella koulutus suunnitellaan
• SOL Oppiportaat – työkalu, jonka avulla
työntekijä voi laajentaa työtehtäviään ja lisätä osaamistaan
• Koulutusbudjetti 2 % liikevaihdosta • Koulutusohjelmassa 1100
koulutustilaisuutta • Koulutuksissa noin 10 000
osallistujaa vuosittain • SOL Koulutusindeksi kuvaa
palveluvastaavien koulutus-tavoitteiden toteutumista asiakaskohtaisesti
SOL Environmental Policy 1(2)
• SOL is committed to improving its operations and reducing environmental impacts
• We purchase the most eco-friendly technology available at reasonable cost
• Our aim is to reduce our use of energy and raw materials and to minimize the amount of waste we generate
• We are aware of the environmental impact of our services and of our responsibility as the user of products and the producer of waste, all of which are addressed throughout the decision-making processes
Keräämme kasvun kukkasia
• Koulutus on suunnattu palvelemaan asiakkaan tarpeita
• Yksilöllinen koulutussuunnitelma – osaamisselvitys, jonka
perusteella koulutus suunnitellaan
• SOL Oppiportaat – työkalu, jonka avulla
työntekijä voi laajentaa työtehtäviään ja lisätä osaamistaan
• Koulutusbudjetti 2 % liikevaihdosta • Koulutusohjelmassa 1100
koulutustilaisuutta • Koulutuksissa noin 10 000
osallistujaa vuosittain • SOL Koulutusindeksi kuvaa
palveluvastaavien koulutus-tavoitteiden toteutumista asiakaskohtaisesti
SOL Environmental Policy 2(2)
• We train, advise and encourage SOL employees to work in a responsible manner and to address the environment more efficiently both work and leisure time
• Our goal is to guide customers towards an environmentally friendly approach and to provide our expertise to assist them in reaching their environmental goals
• We aim to be ranked by our customers and personnel as the best operator in the environmental field
Growing our company
• Training is aimed at serving customer needs
• Individual training plans – Skills assessment identifies
training needs • SOL Training Steps
– Describes how employees can diversify their activities and increase knowledge and qualifications
• Training budget 2 % of turnover • Training programme has 1100
training sessions. • 10 000 employees participate every
year in training • SOL Training Index describes the
courses and specific progress made by each employee in various work units
Customer satisfaction is a starting point for all activities Development of operations through continual and systematic measuring and analysis of results
Best service in market
Securing consistent and constant quality • SOL Insta Quality Assurance is an essential part of SOL
Systems of Operations • SOL Insta results are being sent to customers
electronically • Facility and service standards defined with client • SOL audits for optimisation of recruitment, start-up
planning and service production processes • Regular measurement of customer satisfaction • SOL is two time winner of Finnish quality award
SOL Quality Process FROM CLIENT NEEDS TO CLIENT SATISFACTION
Preparation of contract
Determining issues related to renewal of employee contracts
(existing employees, SOL new employer)
Detailed measurement of Resources and costs
Determining needs in detail OFFER/CONTRACT
Agreement on start help, monitoring and responsibility
Material purchasing Recruitment and introduction Preparation of working areas
and working plans
START PLANNING
Maintenance of employee know-how and well-being
Documented quality assurance: employee self-monitoring supervisor assurance
monitoring customer satisfaction
Ongoing communication
Clarification of work instructions and plans
SERVICE ASSURANCE
Preparation and execution of annual scheduled operational plan
Develop group activities and development projects
Continual development daily work
Collection of monitoring information: quality and cost information
MONITORING AND DEVELOPMENT
Informing customer Fitting our activities to customer
processes
Organising substitutes for employee absentism
SOL as a partner
• Reliable, flexible, open • Innovates and actively
developes its own work • Provides excellent training to
its employees • Expert in environmental and
safety issues • Provides a wide range of
services
• Is approachable due to its organization
• Takes good care of its employees
• Co-operates with the best partners in the market
• Keeps promises • Has references
SOL – all services under one roof
• Maintenance and General Cleaning
• Facility Services • Office Services • Meeting and Conference
Services • Lobby and Security
Services • Catering • Cloackroom Service • Laundry and Dry-Clean
services
• Property Services • Domestic Services • Personnel Services • Services with our partners • Other special services
Cleaning Services ― also specialized services available
• Maintenance Cleaning Every day and periodical cleaning
• General Cleaning e.g. Thorough cleaning and polishing of floors Floor care Window cleaning Cleaning of textile floor coverings and upholstery Wall cleaning
Facility Services ― so you can concentrate on your core business • Additional services for business
– Flexible and efficient service provided by our qualified and service-oriented staff
• Services solutions for – Lobby, office, plants, cloackroom, lifeguard, kitchen,
meetings and conference, courier
• Services with partner companies for – Hand hygiene, mats, catering, environment, relocation,
security, property maintenance
Domestic Services ― help at home
• For individuals Cleaning and chores (tax deductable)
• For companies Nanny services at home for your employees when children can not attend day care Company can purchase cleaning services for employees
Property Services ― available 24 hours • General property maintenance • Technical property maintenance • Maintenance of outdoor areas • Green area design and maintenance • Maintenance record book • Energy consumption monitoring • Office furniture installation and reconfiguration
Security Services ― wide range of full-service solutions • Doorman and lobby security services • Security Check services • Monitoring room services • With partner companies: beat control, alarm monitoring
services, security engineering, security systems and security specialist services
Personnel Services ― temps for almost all industries
• Launched in 2009 and expanding in whole Finland • SOL Henkilöstöpalvelut – Personnel Services provides
flexible staffing services for companies and individual employment options for personnel
• Temporary Staffing services • Recruitment services • Head-hunting services
Laundry and Dry-cleaning services ― in as little as three hours
• Company and consumer services
• Dry-cleaning • Emulsion cleaning • Laundry • Carpet cleaning • Bed linen cleaning • Home textile cleaning • SOL Protection treatment
• Leather garment cleaning • Shirt service • Fur cleaning and storage • Repair service • Pick up service for
companies • In-house laundry and dry-
cleaning service • UV-treatment
