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De 4 geheimen van de oogbol
Kees Sol, CFO
Flevum, 17 februari 2011
22-2-2011 The Rotterdam Eye Hospital2
The Rotterdam Eye Hospital
22-2-2011 The Rotterdam Eye Hospital3
The Rotterdam Eye Hospital
> 1874 : Eye Hospital
> 1930 : Training, R&D
> 1966 : Start University Department
> 1990 : Proposal to merge with university hospital
> 1992 : Start of center of excellence, freestanding eye hospital
> 2001 : Start of the Eye Care Network
> 2005 : Opening of the renovated building
> 2008 : Opening of the R&D organisation
22-2-2011 The Rotterdam Eye Hospital4
The Rotterdam Eye Hospital
ROI Focuskliniek Oogzorgnetwerk
Oogziekenhuis
22-2-2011 The Rotterdam Eye Hospital5
The Rotterdam Eye Hospital
> 140.000 outpatient visits (510 p/day)
> 14.000 surgeries (50 p/day)
> 4 OR’s + 2 Daysurgery OR’s
> 9 beds
> 93 % daycase
> 50 % outside of Rotterdam
> 26.000 emergency visits (70 p/day )(7/24)
> 25 outpatient rooms
> 400 employees
> 30 ophthalmologists + 20 residents
22-2-2011 The Rotterdam Eye Hospital6
Secret 1: Learn from others
Trade and industry:
> ‘Center of Excellence’
> Efficiency
22-2-2011 The Rotterdam Eye Hospital7
Philosophy KLM planning
reservation
seat on plane
=
reservation of
consult
or
reservation of
surgery
22-2-2011 The Rotterdam Eye Hospital8
> just in time delivery
> focusgroup
Example AH
22-2-2011 The Rotterdam Eye Hospital9
Patient
Traveller
Taxi
service
2006
Planning
system
1992
Risk
analysis
2002
Time out
procedure
2004
Team Resource
Management
2007
Black
box
2008
Central focus: reduction of anxiety for patient
Lessen uit de luchtvaart
22-2-2011 The Rotterdam Eye Hospital10
Secret 2: Learn from Peers
Best Practices in ophthalmology
> AAEECE
> EAEH
> WAEH
22-2-2011 The Rotterdam Eye Hospital11
International network: WAEH
• Dublin
• Nepal • Nepal
22-2-2011 The Rotterdam Eye Hospital12
> benchmark
> exchange of staff members
> make the nurse your consultant
Peers
22-2-2011 The Rotterdam Eye Hospital13
Bron: Health Care Manage Rev
2010;35(1):23-35.
Benchmarking
22-2-2011 The Rotterdam Eye Hospital14
Secret 3: Why? Excellent care
for eye patients ->Fear Reduction
> Information
> Compagnion
> Transparancy
> Building
22-2-2011 The Rotterdam Eye Hospital15
Parkeerservice
22-2-2011 The Rotterdam Eye Hospital16
Fear Reduction: Building
Old New
22-2-2011 The Rotterdam Eye Hospital17
Fear Reduction
22-2-2011 The Rotterdam Eye Hospital18
Secret 4: Eye Care Network
Efficiency of McDonalds:
Standardization & training
1. Sint Franciscus Gasthuis, Rotterdam
2. Reinier de Graaf Groep, Delft/Voorburg
3. IJsselland Ziekenhuis, Capelle a/d IJssel
4. Het Oogziekenhuis Rotterdam, Rotterdam
5. Slingeland Ziekenhuis, Doetinchem
6. Deventer Ziekenhuis, Deventer
7. Zuwe Hofpoort Ziekenhuis, Woerden
8. Antonius Ziekenhuis, Sneek
9. Westfriesgasthuis, Hoorn
10. Ziekenhuis Groep Twente, Almelo
11. Flevoziekenhuis, Almere
12. Albert Schweizer, Dordrecht
13. Havenziekenhuis, Rotterdam
22-2-2011 The Rotterdam Eye Hospital19
On the move to…
The Eye bus
22-2-2011 The Rotterdam Eye Hospital20
…a mobile health market
Cardiobus
Earbus
…bus
…bus
22-2-2011 The Rotterdam Eye Hospital21
Don’t look back
