Dr Michael YeeMBBS, MMed (Family Medicine), FCFPS, MBA (Health Care Management)

raphamed@hotmail.com

Primary care: • Rubber meets the road

• 80% market share

• Cost effective

Preventive care: • Health education

• Health screening

• Vaccination

Public health:• Health promotion

• Disease epidemics

• Chronic disease care

Comprehensive care: • Dis-organised

• Holistic care: mind body soul

• Community care: individual, family, community

Continuing care: • Lifestyle changes

• Adherence

• Relationship

Co-ordinated care• Capital flow

• Information flow

• Healthcare network

Safety• To Err is Human

• Dinosaur’s tail

• Swiss Cheese

Productivity• New possibilities

• Efficiency

• Cost competitiveness

Outcomes• Service quality

• Clinical outcomes

• Quality of life

Ethics• Patient confidentiality

• Non-maleficience

• Evidence based

Human touch• Balint

• Patient preference

• Human wisdom

Outputs• Choosing outcomes

• Cost / Access

• Care quality