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Brief history of Digital Youth
Work in Finland
Youth Act
• Will be renewed next year
• ”to support young people's growth and
independence, to promote young people's
active citizenship and empowerment and
to improve young people's growth and
living conditions”
• Youth policy affairs belong to the Ministry
of Education and Culture
“Local youth work and youth policy shall
comprise
• educational guidance of young people
• facilities and hobby opportunities
• information and advisory services
• support to youth associations and other
youth groups
• sportive, cultural, international and
multicultural youth activities
• young people's environmental education
• outreach youth work”
• Young people means all under 29 years of
age
• Over 3000 people work with young people
in municipalities
• 121 youth work organizations and the
Church play a significant role in youth
work
Young people’s
media productions
At the office
12.30Photo: Markus Spiske / www.temporausch.com
Meeting
14.00
Afternoon club
15.00
Bus
16.00
At the youth house
18.00
• Verke’s mission: Youthworkers know, how to use digital media and technology in their everyday work
1) Training and consultingyouth workers
2) Producing material and information
3) Building bridges
4) Innovating new solutions
ICT in Finnish Youth Work
Survey for municipal youth workerson use of the Internet in youth work
Background
The aim was to establish...
• how and how much the Internet is used in work and activities with young people
• what kind of know-how and resource needs the work involves
• what kind of changes have taken place in youth workers’ Internet use since 2013
Structure of the survey
• Introduction• Attitudes and views• Use of the Internet in youth work
– Reasons for using the Internet– Utilisation of Internet services– Why is the Internet not used in youth work
• Resources and working culture– Management– Evaluation– Tools
• Expertise and know-how– Personal know-how– Professional know-how
• Challenges and targets for development• Future expectations• Background information
Overview
• Quantity of query retrievers ca. 3000
• Quantity of answers 945
• Answer percentage ~ 32 %
• Sample (N) 915
• Quantity of municipalities answered 232/317 (73,2 %)
Practice
Do you use the Internet in youth work?
8
92
6
94
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
En
Kyllä
En
Kyllä
20
13
20
15
Comparison, 2015 (N=915) / 2013 (N=872)
Kyllä = YesEn = No
5%
11%
18%
20%
22%
40%
77%
81%
33%
38%
70%
63%
66%
45%
21%
18%
62 %
50 %
12 %
17 %
12 %
15 %
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Gaming
Group activities
Media education
Participation / influencingactivities
Supporting young people'sown activities
Advice and guidance
Spreading information
Communication with youngpeople
Internet usage in youth work
Weekly ormore often
Monthly or lessoften
Never
Which of the following services do you use in youth work, and how often? (N=864, %)
Daily Weekly Monthly Less often Never Total, %
Blog services (e.g. WordPress, Blogger, Tumblr) 1(0,7)
6(6)
10(8)
24(25)
59(61)
100
Discussion forums (e.g. Suomi24, Demi) 0,6(0,4)
4(5)
10(12)
33(29)
53(54)
100
Link and news sharing services (e.g. Delicious) 2(2)
7(7)
8(9)
22(23)
61(60)
100
Augmented reality based services (e.g. Ingress; Zombies, Run!)
0,1 0,5 2 13 82 100
Microblogging services (e.g. Twitter) 5(0,6)
10(3)
11(7)
23(22)
51(67)
100
Web-based youth information and counselling workservices (e.g. nuortenelama.fi)
3 14 23 33 27 100
Recommendation services (e.g. Yelp) 0,4(-)
2(2)
5(3)
24(19)
69(76)
100
The organisation’s own website 29(15)
44(40)
18(27)
6(12)
3(6)
100
E-mail 73(56)
13(20)
7(13)
5(7)
3(4)
100
Location information services (e.g. Foursquare,ActionTrack)
0,7(1)
5(5)
9(8)
21(20)
65(66)
100
eParticipation platforms (e.g. nuortenideat.fi) 1(1)
11(8)
22(18)
38(36)
28(36)
100
Cloud storage services (e.g. Google Drive, Dropbox) 8(4)
13(5)
16(8)
29(21)
34(63)
100
Online games (e.g. Minecraft, Counter-Strike, League of Legends)
2(0,7)
3(1)
5(2)
19(14)
72(82)
100
VoIP services (e.g. Skype) 0,6(-)
5(3)
9(5)
30(23)
55(69)
100
Wiki and other collaboration services (e.g. Wikipedia,Basecamp)
5(3)
22(15)
25(26)
26(28)
23(28)
100
(2013 survey results, N=806.)
Which of the following social networking services and social media applications do you use in youth work, and how often? (N=864, %)
Daily Weekly Monthly Less often Never Total, %
Ask.fm 1 5 8 17 69 100
Blogger 0,5 2 6 16 75 100
Facebook 67 22 5 2 4 100
Facebook Messenger 38 26 9 8 19 100
Flickr 0,6 1 3 11 84 100
Google+ 7 9 7 12 65 100
GoSupermodel 0,1 - 0,6 6 94 100
Habbo Hotel 0,4 1 1 7 91 100
Instagram 15 21 10 14 40 100
IRC-Galleria 0,2 1 2 12 84 100
Kik Messenger 0,4 0,6 2 8 90 100
Minecraft 0,6 2 2 8 87 100
Pinterest 0,9 4 7 9 79 100
PlayStation Network 1 3 3 8 85 100
Snapchat 0,5 0,8 2 6 90 100
Steam 0,7 0,9 2 5 92 100
Telegram Messenger - 0,1 0,6 3 96 100
Tumblr - 0,2 0,5 6 94 100
Twitch 0,1 0,5 1 5 93 100
Vimeo 0,4 0,7 3 10 86 100
Vine 0,1 0,2 0,5 7 92 100
WhatsApp 27 20 10 6 37 100
Yo 0,7 2 2 4 92 100
YouTube 7 24 28 18 23 100
Policy
Are you currently working in a supervisory role? (N=915)
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Has a strategy or action plan been drawn up in your work community regarding use of the Internet in youth work? (N=117)
Have you drawn up aims for use of the Internet in youth work with your supervisor/work community within the last year? (N=798)
29
71
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80%
Professional Guidelines
Have you received instructions regarding the use of the Internet in youth work from your supervisor/employer within the last
year?(N=798)
43
57
Yes
No
0% 10% 20% 30% 40% 50% 60%
Resource
What kind of tools are provided for your use during your working hours by your employer? (N=915, %)
Own use Shared use Not used at all Total, %
Mobile phone 64(78)
14(14)
23(8)
100
Smart phone 62(18)
10(0,6)
28(81)
100
Tablet (e.g. iPad) 12(4)
23(5)
65(91)
100
Laptop computer 43(38)
31(28)
26(34)
100
Desktop computer 40(44)
36(33)
24(23)
100
Games console 7 50 43 100
Digital camera / digitalvideo camera
13 60 27 100
(2013 survey results, N=872.)
Please estimate how many hours a week you spend carrying out youth work on the Internet as part of your working hours. (N=864)
Less than 1 hr
1-2 hrs
3-5 hrs
6-10 hrs
11-15 hrs
16-20 hrs
21-25 hrs
26-30 hrs
Over 30 hrs
0% 5% 10% 15% 20% 25% 30% 35%
Evaluation
Have the following means been used in your organisation to monitor the realisation of aims set for Internet use in youth work? (N=915, %)
Yes No Can’t say Total, %
Compilation of statistics(e.g. nutitilastot.fi, Google Analytics)
19 51 30 100
Indicators set by the organisation
24 47 28 100
Self and peer evaluation(e.g. audits)
25 51 24 100
Work communitydiscussions
46 37 16 100
External expert evaluation(e.g. reports)
10 60 30 100
Feedback and satisfactionsurveys aimed at youngpeople
42 41 17 100
Feedback and satisfactionsurveys aimed at employees
24 58 18 100
Interactive evaluationscarried out with youngpeople
16 58 26 100
Learning and Development
During the last year, have you taken part in training during your working hours relating to the online world of young people or use
of the Internet in youth work? (N=915)
32
68
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80%
How would you evaluate your expertise on the following Internet-related topics? (N=915, %)
Excellent Good Satisfactory Weak Total, %
Digital games and onlinegaming
6(5)
15(18)
33(32)
47(45)
100
Production of media content(e.g. animation, blogs, music, videos, games)
4(5)
20(20)
37(35)
40(41)
100
Media criticism 21 54 19 7 100
Programming 0,6(1)
3(5)
17(22)
79(72)
100
Social media 22(28)
48(48)
25(18)
5(6)
100
Copyright 7 39 37 17 100
Technical expertise (e.g. hardware, software)
7 26 41 26 100
Online cultures 3(6)
25(31)
45(39)
27(24)
100
Online safety (e.g. information security, privacy)
11(13)
47(50)
33(30)
10(8)
100
Online participation and activism
4(5)
26(32)
47(42)
24(20)
100
(2013 survey results, N=872)
How would you evaluate your know-how in the following areas relating to Internet use in youth work? (N=915, %)
Excellent Good Satisfactory Weak Total, %
Professional ethics and methodological specialcharacteristics on the Internet
12(12)
52(57)
28(24)
8(7)
100
Utilisation of digital games in youth work
3(0,8)
10(10)
28(29)
59(60)
100
Media education and supporting media literacy skillsin young people*
6(6)
42(47)
40(37)
13(10)
100
Utilisation of mobile devices in youth work
9 41 36 15 100
Supporting young people’s owninitiative based activities and expression on the Internet*
4(4)
33(44)
46(37)
17(14)
100
Online cultures and behaviourof young people
3(4)
34(39)
44(42)
19(16)
100
Advice and guidance for youngpeople
14 52 27 7 100
Utilisation of social media toolsin youth work
13(12)
42(48)
36(29)
9(11)
100
Interaction and meeting on the Internet
16(14)
51(55)
26(24)
7(7)
100
(2013 survey results, N=872)* not fully comparable with the 2013 survey results
In which of the following areas would you particularly like to develop your own professional know-how? (Select a maximum of 3) (N=915)
Professional ethics and methodological special characteristics…
Utilisation of digital games in youth work
Media education and supporting media literacy skills in young…
Production of media content (e.g. animation, blogs, music,…
Utilisation of mobile devices in youth work
Supporting young people’s own initiative based activities and …
Online cultures and behaviour of young people
Advice and guidance for young people
Programming
Utilisation of social media tools in youth work
Copyright online and in the media
Technical know-how (e.g. equipment, programmes)
Interaction and meeting on the Internet
Something else, please state what
I don’t feel that I need to develop my know-how
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
What are the key factors causing you to not use the Internet in youth work at all? (N=51)
I feel that work carried out online isn’t real/genuine youth work.
I feel that the Internet does not bring added value to my work.
I feel that I do not have sufficient know-how.
I do not have sufficient tools available.
I do not have sufficient infrastructure available (e.g. Internet connection).
I reach young people by other means.
My employer has prevented access to some websites (e.g. firewall).
I don’t have enough time to use the Internet during my working hours.
My supervisor does not support using the Internet.
My organisation does not support using the Internet.
Sufficiently clear aims have not been set for the work.
In my work community use of the Internet is the responsibility of anotheremployee(s).
0% 10% 20% 30% 40% 50% 60% 70%
What are the most significant factors in your work that hinder use of the Internet in youth work? (Select a maximum of 3) (N=465) *
I feel that the Internet does not bring added value tomy work.
I feel that I do not have sufficient know-how.
I do not have sufficient tools available.
I do not have sufficient infrastructure available (e.g.Internet connection).
My employer has prevented access to some websites(e.g. firewall).
I don’t have enough time to use the Internet during my working hours.
In my work community use of the Internet is theresponsibility of another employee(s).
Sufficiently clear aims have not been set for the work.
My supervisor does not support using the Internet.
My organisation does not support using the Internet.
Another factor, please state.
0% 10% 20% 30% 40% 50% 60%
What are the most significant factors in your work that promote use of the Internet in youth work? (Select a maximum of 3)(N=864)
I feel that the internet is a central part of youngpeople's lives.
I want to utilise the possibilities of the Internet inyouth work.
I have opportunities to update/develop my know-how.
I have opportunities to organise my work flexibly (e.g.working hours).
Sufficiently clear aims have been set for the work.
I have sufficient tools available.
I have sufficient infrastructure available (e.g. Internetconnection).
My supervisor supports use of the Internet.
My organisation supports use of the Internet.
Another factor, please state.
0% 20% 40% 60% 80% 100%
Guidelines for how to use Instagram
Social media guidelines for Happi
Guidelines for media education
Guide on publishing photos taken in youth houses
Guide on how to update a youth house’s website
Guidelines for talking to young people online
Nusuvefo’s ethical guidelines
• Internet of things
• Virtual reality
• Augmented reality
• Robotics
• Wearables
How do you keep up to date
with new technologies and
how young people are using
them?
Government policies
affecting digital youth work
• Youth act (2016)
• Local government act (2016)
• Child and youth policy programme (2016)
• Government programme (2015)
• Child welfare act (2007)
• Guidelines for good media literacy (2013)
Cycle of strategic planning
Monitoring the surrounding world
Setting the goalsfor using
technology
Implementingactions
Evaluating the actions
How do you evaluate
digital youth work?
Study visit in Helsinki
The aim is to get to know
some good practices of
digital youth work
Sunday Monday Tuesday Wednesday
Catch up: Where arewe with the Scottish/ Finnish principles?(Hietaniemenkatu 9)
Study visit 3 Departures
Scottish group: Study visit 1
Finnish group: Workon the Finnishprinciples
Study visit 4
Arrivals. Someonefrom Verke willcome meet you at the airport.
Study visit 2 Study visit 5
Accommodation at Hotel Finn, Kalevankatu 3B
Conclusion: Whathave we learned? Possible next steps?(Hietaniemenkatu 9)
Some possible themes for study visits
• Evaluation of web-based services
• Branding youth services online
• Guidelines for using social media in yw
• Ethical guidelines for web-based work
• Gaming
• Online peer support
• Online councelling
• Supporting yp to produce online media
• Supporting yp with sexual health orientatedquestions online
