USC Hub/Venue Specific Training

HONORED GUESTS BRAND STANDARDS Agenda

Welcome & Introductions USC Hub Information

•  Hub Management Team •  Facts & Figures •  Parking & Transportation •  Uniforms •  Credentials •  Check-in •  Breaks/Dining •  Policies & Procedures •  Health & Safety •  Radio Communication

Medical & Emergency Procedures Venue-Specific Information Venue Tour, lead by Venue Directors FA (Functional Area)-Specific Meeting

 

Introduction of Hub Staff

Megan Deer General Manager

Matt Holt Assistant General Manager

Bridget Bacon Hub Headquarters Manager

Tim Forbes Hub Guest Services Manager

Stephanie Crookham Hub Workforce Manager

Ben Harvey Hub Operations Manager

Diana Becker Hub Operations Manager

Jeff Ginter Hub Operations Manager

Terrence Morris Hub Transportation Manager

Introduction of Hub Staff

Jenny Higgs Hub Spectator Services Manager

Jairo Umana Hub Technology Manager

Trent Osaki Hub Medical Manager

Jen Keurulainen Sport Planning Manager

Joilynn Johnston Hub Logistics Manager

Kelly Hainlen Catering Cleaning Waste Mgr.

McCall Hall Hub Fan Development Manager

Yamily Escalante Hub Media Manager

Janet Rodriguez Zabi Mansoory Healthy Athletes Managers

HONORED GUESTS Areas Represented at the Venues

Awards  Catering  Cleaning  and  Waste  Creden0aling  Delega0on  Liaisons  Digital  Strategies  Fan  Development  Guest  Services  Healthy  Athletes  Interna0onal  Rela0ons  and  Protocol  Media  Opera0ons  

Medical  Services  Opera0ons  Security  Special  Events  Spectator  Services  Sport  Sport  produc0on  Technology  Transporta0on  Workforce  Management  

World Games Overview

Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.

Athletes: 7,000 Coaches: 3,000 Countries Represented: 165 Duration: 9 Days Number of Events: 25 Number of Volunteers: 30,000 Honored Guests: 5,000 Spectators: 500,000 Media Representatives: 2,000 Number of Venues: 27

The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.

HONORED GUESTS

-  6000 Delegates (Athletes, Coaches & Staff) housed at USC

-  165 Countries  

Games Overview - USC

HONORED GUESTS

-  3 Sports – Athletics, Aquatics, & Basketball

-  Non-competition activities-  Opening and Closing Ceremonies-  Festival-  Healthy Athletes & Medfest-  Polyclinic  

Games Overview - USC

HONORED GUESTS Games Overview - USC

Workforce Parking/Public Transportation

•  Parking Information- Workforce Parking will be at the Parking Center- On-Campus shuttle will pick up at Parking center and drop-off at various spots on campus- Campus shuttle runs everyday from 5am – 10pm. The last pick-up at 10pm will be from 34th and Trousdale

* Your credential is your parking pass! •  Public Transportation Information

•  Tap cards•  Metro Expo Line (Light Blue)

•  Expo Park/USC Station •  Jefferson/USC Station

HONORED GUESTS BRAND STANDARDS Workforce Parking and Transport Information

Workforce Uniforms

Don’t leave home without your:

UniformCredentialHip pack

Official Games HatA great attitude!

•  All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)

•  It is recommended that all volunteers wear comfortable athletic type shoes.

HONORED GUESTS

 

Workforce Uniforms

Uniform Color Key

Officials     Sport   Guest  Services     Medical    

HONORED GUESTS

 

Workforce Uniforms

Executive Team Operations Delegation Liaison

Lanyards: GREEN = managers / team leaders PURPLE = workforce not in a supervisory position  

*Healthy Athletes will be in dark blue  

HONORED GUESTS BRAND STANDARDS Credentials

Front   Back  

HONORED GUESTS Workforce Check-in

Checking in on Venue:

All volunteers are required to check in when they arrive for their shift!Please arrive at least 15 minutes prior to your scheduled start time. * Medical volunteers need to arrive 30 minutes prior to your scheduled start time.

* Your credential is required for check in.

You will check in at your assigned venueCheck in locations:•  Galen Center•  Loker Stadium•  Uytengsu Aquatics Center•  Common Domain – between Alumni Park and McCarthy Quad

HONORED GUESTS Workforce Check-in

Checking in on Venue:

•  If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately!

•  Hotline Numbers and email addresses:

Loker: 213-712-3372/ loker_vol@la2015.org

Galen: 213-712-3522/ galen_vol@la2015.org

Uytengsu: 213-712-2689/ uytengsu_vol@la2015.org

Common Domain: 213-712-2605/ usc_vol@la2015.org

•  *Note: These hotline numbers and email addresses will not be active until July 25th

HONORED GUESTS BRAND STANDARDS Workforce Dining/Breaks

Meals:

All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal coupon at the dining area.

Breaks:

Breaks will be determined by your supervisor and the competition schedule for your venue.

Meal/Break Area:There are designated break and meal areas for the Volunteers. In these areas you will be able to find water and get your meals, as well as have a place to interact with other volunteers.

Your Dining/Break location is Founder’s Park (except Galen workforce)

Hours:  Breakfast:  5:00am  –  9:00am                                    Lunch:  11:30am  –  2:30pm                                    Dinner:  5:00pm  –  9:00pm  

Workforce Policies and Procedures

- There is no storage for personal belongings at the World Games. Please do not bring:

- Large bags - Valuables - Children - Pets (service animals are accepted)

-  Please do not use your cellphone for personal use while you are on duty. Some

manager positions will have cellphones to conduct business. -  Please do not alter your uniform or credential in any way. -  If you are attending the event and not working, DO NOT wear your uniform

-  Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.

-  If you are notified that an athlete is lost, please notify your supervisor immediately.  Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you have found a lost athlete, please bring them to the nearest Spectator Services Information Booth.

Workforce Policies and Procedures

-  If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.

-  When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.

-  Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.

-  Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.

-  If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:

-  Injury, safety hazard, property damage, theft etc-  Make sure to inform your supervisor of an incident

-  Please abide by the Volunteer Code of Conduct found in your Hero Handbook.  

Health and Safety

Health & Safety•  Hat

•  Sunscreen

•  Hydration

•  Breaks

v Be aware of your surroundings and be aware of possible illness!

Safety

Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.  

Exposed Cables Trip Hazards

Holes in the ground Objects in the stairs/aisle

Are the golf carts going too fast, people riding improperly or carrying a lot of material?

Unsupervised ladders

HONORED GUESTS BRAND STANDARDS Radio Communication

•   Radio  communica0on  will  be  the  primary  mode  of  communica0ng  on  venue  to  ensure  that  all  radio  users  remain  up  to  speed  with  all  issues  and  discussions  at  a  venue  and  hub  level.    

•  If  your  posi0on  requires  radio  usage  you  will  be  provided  with  one  before  you  are  deployed  to  your  post  by  your  Manager.  This  radio  will  need  to  be  returned  at  the  end  of  each  shiT  to  your  Manager.    

•  Always  consult  with  your  Manager  ini0ally  if  there  is  an  issue.    •  Please  be  courteous  when  communica0ng  by  radio.    Do  not  talk  over  others  and  

keep  the  communica0on  concise.      •  If  communica0on  is  needed  to  a  radio  user  on  a  different  channel  this  will  be  

allowed  and  you  will  receive  radio  training  to  ensure  you  are  shown  how  to  do  this.  

•  Please  do  not  use  personal  cell  phones  unless  in  the  case  of  an  emergency  or  if  specifically  instructed  to  do  so  by  your  Manager.    

Emergency Procedures

Emergency Procedures

• In the event of any emergency, for assistance call (213) 740-4321.• In the event of a fire, sound the alarm by pulling the nearest pull station, leave the building immediately, call for help, and meet at the designated assembly area.• During an earthquake, take shelter under a sturdy table, or near an interior wall away from windows and heavy objects. No need to go to a doorway. Wait for the shaking to stop and follow directions of Emergency Team. • In the event of a campus shooting warning, take shelter indoors, stay away from windows, and remain inside until all clear by campus officials. If you hear shots fired in your building, take shelter, close doors, turn off lights, and silence cell phones. Call DPS (213) 740-4321 to report incident, and follow directions of law enforcement when they arrive.

Emergency Procedures

•  Dispatch of Emergency Services Personnel

•  Ambulance Transport

•  Call Boxes on Venue

Introduction to Loker Stadium: Athletics

•  972 Athletes

•  330 Coaches and Staff

•  157 Delegations

•  Competition from July 25 – Aug 1

•  Awards (Robert Woods Plaza) –  July 26, July 29 – Aug 1

HONORED GUESTS Introduction to Loker Venue Team

Venue Director – Ashley Spurlock

   Tech  Mgr      Compe00on  Mgr    Guest  Services  Mgr      Media  Mgr    Workforce  Mgr    

       Spectator  Service  Mgr      Medical  Mgr      Language  Service  Mgr    

HONORED GUESTS

- 634 Athletes -  206 Coaches and Staff -  116 Delegations- Competition July 25 – Aug 1-  Awards in Lyon Center July 26 – Aug 1-  “My First” and Swimming demos

BRAND STANDARDS Introduction to Uytengsu

Introduction to Uytengsu Venue Team

Venue Director – Greg Neale

   Tech  Mgr      Compe00on  Mgr      Guest  Services  Mgr      Media  Mgr      Workforce  Mgr    

       Spectator  Service  Mgr    

       Medical  Mgr      Language  Service  Mgr        

Introduction to Galen: Basketball

•  624 Athletes (66 Teams)

•  180 Coaches & Staff

•  54 Delegations

•  Competition from July 25 – Aug 1

•  Awards from July 31 – Aug 1

•  “My First” and Unified Sports Experience

HONORED GUESTS Introduction to Galen Venue Team

Venue Director – Jerilyn Jones

   Tech  Mgr    Compe00on  Mgr      Guest  Services  Mgr    Media  Mgr    Workforce  Mgr    Spectator  Service  Mgr    Medical  Mgr      

HONORED GUESTS BRAND STANDARDS Introduction to Healthy Athletes

Healthy Athletes6 Disciplines

-  Eyes, Ears, Mouth, Feet, Health Promotion, Fun Fitness

-  Largest Health Care Provider for People with Intellectual Disabilities

-  July 26 – Aug 1, 11am – 7pm

Introduction to Healthy Athletes Venue Team

Venue Director – Shelley Taniguchi

   Tech  Mgr      Healthy  Athlete  Mgr      Healthy  Athlete  Mgr    Spectator  Service  Mgr    Guest  Services  Mgr                  

HONORED GUESTS BRAND STANDARDS Introduction to Festival Venue Team

Festival-  Sponsorship activations, stage, entertainment-  Area where athletes, families, honored guests and

spectators can all mingle together-  Hours: Fri. July 24: 12pm – 9pm

Sat July 25: 10am – 12pm Sun July 26 – Sat Aug 1: 10am – 9pm Sun Aug 2: 10am – 12pm

Introduction to Festival Venue Team

Venue Director – Shelley Taniguchi

Tech  Mgr      Spectator  Service  Mgr    Workforce  Mgr    

     Media  Mgr  

HONORED GUESTS

Thank you for attending the USC Hub Training.

Dedicated Volunteers are priceless!

Thank you for all that you do!!

Questions?  

BRAND STANDARDS Thank You!

Venue Breakouts

Campus  Tours led by Venue Directors

Highlights include: Workforce dining area Shuttle bus stops Workforce check-in at venue Healthy Athletes Festival area Spectator Info booths First Aid