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#Unstoppable
Strategy
Operations
Strategy - Execution = POINTLESS
Execution - Strategy = AIMLESS
LIFELONG LEARNING
HEALTH
COMPASSION
Performance & Innovation System
Performance Management “How well are we doing it?”
Improvement & Innovation
“How can we do it better?”
Planning “What are we trying to do?
In Health Outcomes Louisville Ranks 12 out of 15 Peer Cities
2020 Goal: Top Half
Community Leaders
Government Leaders
If you don’t change direction, you may end up where you are heading
Planning System Process for Cascading Implementation w/the
Community Constant Monitoring &
Diagnosing Celebrating Success
#Unstoppable
Broadly Partnered
Tawanna Black
The Land of 10,000 Collaboratives
Great Effort To Partner Broadly Across SectorsPublic Sector Private Sector
Community Sector Philanthropic Sector
In reality though we’re still operating in silos
PHIL
ANTH
ROPI
C
PUBL
IC
PRIV
ATE
COM
MU
NIT
Y
Sitting Across the Table
Maybe we lack inclusiveness
VisionChanging the way philanthropy
works…A collaborative of 20 corporate,
family and community foundations and public sector
funders aligning strategies and investments to catalyze
comprehensive, sustainable change in North Minneapolis.
Our shared strategy is inspired and shaped by ideas and lessons learned from the community, from one another, and from experts in the field.
We’ve been able to leverage the strength of our membership to benefit North Minneapolis by attracting additional investments and attention for the promising work happening here.
We channel our influence and the wisdom of this community to drive policies, practices and investments that build upon North Minneapolis assets and strengthen the vitality of this community.
Each year our members invest over $15 million in North Minneapolis. By changing the way philanthropy works in North Minneapolis, we are aligning those resources to get the biggest and best return for this community.
4 LE
VERS
BUILDING SOCIAL CAPITAL•Changing Philanthropy•Connectivity•Values Driven Impact
BUILDING THRIVING ECONOMIES•Workforce development: 2,000 AA men employed by 2020•Business Development: 1,000 jobs by 2019•Transit DevelopmentBUILDING THRIVING LEARNINGCOMMUNITIES•High Quality Schools- 4,000 seats by 2020•High Quality Expanded Learning Providers•Successful NAZPR
IMAR
Y FO
CUS
AREA
S
Changing the way philanthropy works… Learning, Leveraging, Influencing & Investing
Mayor RT Rybak Wants a Promise Zone
Mayor Betsy Hodges Wants a Promise Zone
Traditional Partnership
Effective Partnership • Government facilitates and participates in cross-sector
initiatives focused on improving outcomes, whether or not those initiatives originate from city hall.• City staff is empowered to collaborate across
departments and externally to achieve their targeted outcomes, including intergovernmentally (county, state, federal).• Communication mechanisms are in place to help internal
and external stakeholders stay informed of government activities and assess progress towards the city's goals.
Broadly Partnered for Community Impact
Changing the way philanthropy works… Learning, Leveraging, Influencing & Investing
Priorities for Collective Action 1. Strategies that meet families where
they are 2. Strategies that lift the entire family
~ we cannot sacrifice two generations to focus on youth
3. Comprehensive systems change: Race, Place, Income
4. Multi-sector collaboration and alignment
5. Aligned workforce and economic development systems; Jobs for the least employed
The Division of Citizen ServicesThe Division of Citizen Services is a component of the Office of the Mayor for the City of Buffalo. It is comprised of several programs, all of which aim is to work with residents, block clubs and organizations to address quality of life issues and better service the community. These include:
• 311 Call and Resolution Center• Save Our Streets Program
»Clean Sweep Program»Landlord Training Workshops
• Citizen Participation and Information• Citizen Participation Academy• Anti-Graffiti and Clean City Program• Crime Prevention Initiative• Urban Fellows Program• Beautify Buffalo – Service Impact Grants
»Impact Volunteerism
Data - Buffalo 311 Call types
Housing Inspections
Garbage Totes
Cases between January 1, 2014 - December 31, 2014
Housing violations - 12,003 cases
Garbage Tote - 10,948 cases
Forestry -3,221 cases
NationalGrid Streetlights - 2,310 cases
Buffalo Police Department - 2,003 cases
Recycling Missed Pickup - 1,939 cases
Garbage Missed Pickup - 1,853 cases
Pest - 1,484 cases
Sidewalks - 1,455cases
Top 10 Calls to Mayor Brown's 311 Call and Resolution Center for 2013
The Equity of Service
• Creating the 311 Call & Resolution Center has allowed the City of Buffalo to better respond to the needs and concerns of the residents.
• In addition to responding, the Division has made it a priority to be proactive in identifying and addressing chronic quality of life issues.
• Following patterns and trends in 311 data, it has become possible to focus on areas of need that would have otherwise been overlooked.
BEFORE…• Areas were simply targeted based on what local
law enforcement flagged as a “hot street” or sensed via “gut” feeling.
• The paradigm has changed…now we are compiling data from various sources to get a more accurate read on areas most in need into meaningful data sets, that would uncover target areas and therefore boost program efficiencies.
Operation Clean Sweep
Planning Analysis Implementation
There are three stages behind every clean sweep:
Operation Clean Sweep - Locations
• Request Statistics (3 months in advance)
• Collect Datao Police Crime Analysiso 311 Call and Resolution Center o Mayor’s Officeo Council District Offices
• At least 1 Clean Sweep is held in each of the 9 councilmatic districts
•Potential Location Visito Utilize Selection Criteria Sheet
to make assessmento Assure location has a balance in
Crime Analysis Statistics, blight and Housing Code Violations
• Codes Violations Abandoned/Blighted properties Board up Request Debris build up
• Vacant lots Overgrown Grass Debris
• Block Club Complaints/Community Complaints
• Police Department intelligence Shots Fired Drug Activity General Ongoing Nuisance Behavior
• Dog Complaints Abundance of Unregistered Animals Neglected animals Animals causing disturbance/possible
threat to community
Clean Sweep Indicators – Quality of Life Indicators
• Rodent Complaints Rats Skunks Ground hogs
• Streets and Sanitation Complaint Abundance of Potholes Abundance of abandoned tires
• Overgrown shrubbery Removal of drug and weapon hiding places
• Socioeconomic Factors Unemployment Poverty Educational Attainment
• Gang Activity Truancy Large congregations on corners and in front of homes Tags-Graffiti
Operation Clean Sweep - Analysis
Operation Clean Sweep – Taking it to the streets
Operation Clean Sweep--Implementation
Buffalo Fire’s Outreach team offering information about their File-of-Life Program
Buffalo’s Community Police Officers conversing with residents.
Operation Clean Sweep – Opening the canopy of the street
Overgrown Lot Before and After
Law Enforcement – Community Policing
Resident InvolvedRevitalizing engagement practices for especially hard-to-engage population for better policy and
service delivery
Racial EquityisGood Government
Racial inequity in the U.S.
30 Years
History of government and race
Explicit Implicit Government for racial equity
Rapidly changing demographics
2010 2015 2020 2025 2030 2035 2040 2045 20500
50,000,000
100,000,000
150,000,000
200,000,000
250,000,000
White
People of Color
Popu
latio
n
• Think of a number between 1 and 10
• Multiply that number times 9
• If it is a two digit number add them together (for example 32 would be 3+2=5)
• Subtract 5
• Convert to a letter (a is 1, b is 2, etc.)
• Country starts with that letter
• Animal that starts with that letter
• Fruit that starts with that letter
?
Government Alliance for Race and Equity
Oregon
California
Michigan
Virginia
PortlandMultnomah County
Alameda CountyFairfax County
Ottawa County
= Active GARE Members= Current GARE Engagements
MassachusettsBoston
WashingtonSeattle
Tacoma
Minnesota
Iowa
WisconsinMetropolitan Council
MinneapolisMinneapolis Park BoardSt. Paul
DubuqueIowa City
Dane CountyMadison
= Racial Equity Here Participants
National best practice Normalize• A shared analysis
and definitions• Urgency / prioritize
Organize• Internal
infrastructure• Partnerships
Operationalize• Racial equity tools• Data to develop
strategies and drive results
Visualize
90%90%
National best practice
National best practice
Process Product
What is a Racial Equity Tool?
Actively inserts racial equity into decision making
processes
Employee Survey
“Examine impact of race at work”
“Actively promoting RSJI changes”
“Dept and City making progress”
When we find solutions that work for those
most vulnerable in our communities, we find solutions that work better for everyone.
BUDGETING TO GET THINGS
DONERick Cole
City Manager, City of Santa Monica@SaMoCole
“Because that’s where the money is.”
- Willie Sutton
BUDGET &INNOVATION
“If something cannot go on forever, it will stop.”
- Herbert SteinEconomist
Cutting a LEXUS doesn’t make it a CAMRY; it makes a WRECK
INPUTS OUTPUTS
OUTCOMES
WHAT MATTERS MOST: RESULTS
CASE STUDY:STREET PAVING
STREET PAVING:10% increase in paving $16 million saved
CASE STUDY:BUSINESSTAX CUSTOMERSERVICE
CUSTOMERSERVICE:BEFORE: 50% waiting 2 weeks
AFTER: 100% get answers in 1 day
0
10
20
30
40
50
60
70
80
90
% of Calls AnsweredDuring March
2013
WHERE?Successful performance budgets in states like Iowa & Washington; counties like Los Angeles & Multnomah; cities like Baltimore & Ventura
HOW?Establish goalsSet Metrics
HOW?Move from Line Item Budgeting to Program Budgeting
HOW?Design an inclusive process
HOW?Prioritize available funding
Alignment is key
It’s not the numbers that count, it’s what you do with the numbers that counts.
It’s a marathon, not a sprint.
If we are not budgeting for results, what are we budgeting for?
“The looming talent crisis that we’ve been talking about for years is right on our doorstep.”
54% of governments reported an increase in retirements
“The real question is whether or not local governments have a plan to fill the growing number of vacancies with qualified candidates.”
Current Landscape:● The skill sets local
government most need in new hires are:○ Interpersonal○ Technology○ Written communication
How do we create 21st century public organizations that can compete with private sector companies? Access
today’s presentation
ideas at ELGL.org.
Recruitment Tips:➔ Use Hashtags in All Posts
#governmentjobs#localgovjobs#statejobs
➔ Tag Handles@GovernmentJobs@ELGL50@ELGLJobs@EconDevTodayLocal colleges/universities
➔ Use graphics and images in posts
Technology Tools:➔ GitHub
Collaborate on policy within your organization.
➔ SlackOnline messaging, archiving and search.
➔ TrelloProject prioritization tool designed for teams.
75% = More paid leave25% = More compensation
“Careers are a jungle gym, not a ladder.”- Sheryl Sandberg, Lean
In
Paid parental leave is a tipping point issue for a new generation of workers.
TipIf you can’t afford paid parental leave, then front load vacation accruals so new employees can accrue leave faster (but at the same overall rate).
Performance Previews:● Have a natural conversation.● Try to learn how the other
person sees things and not debate whether the other person has concluded the facts as you see them.
● Try to become aware of the staff member’s strengths, limitations, style and psychology.
● If you must complete performance reviews, consider increasing the frequency - twice a year or quarterly
#13PercentToday:
The last 30 years have shown us
that business as usual isn’t working.
15%:The updated % of women currently serving as city
managers.
1984:13% of city
managers were women in 1984.
Superbosses:● Superbosses have the unique
ability to groom talent.● The success of superbosses
is measured by how many leaders they’ve helped grow and develop.
Performance Evaluation Tip:Ask these questions:● Have you been actively involved in succession planning?● What strategies have you implemented to strengthen
your organization’s next generation of leaders?
Practical Tips:➔ Don’t hoard training
Take staff with you.➔ Hire people who look
differently than you do.Especially if you’re a white male.
➔ Create paid internships.Share with another jurisdiction if you can’t afford it alone.
Engage Your Community:
➔ Youth councils & academies➔ Civic engagement online
tools:◆ Participatory budgeting◆ Polling◆ Online town halls◆ Citizen response
management
It’s Time:➔ Try new things➔ Elevate new
leaders➔ Implement
progressive programs
➔ Take calculated risks
Thank you!
Data DrivenBringing the Power of Data, Analytics and Performance Measurement to Getting Dramatically Better Results
2016 Governing Summit on Government Performance & Innovation Louisville, [email protected]
05/03/2023
Office of Innovation and Performance Cuyahoga County, Cleveland Ohio
Data Is Married to Public Problems
What is Performance Measurement?
“For performance measurement, the operational question is: How can we measure what we are doing?” ~Dr. Bob Behn
What is Performance Management?
“For performance management, the operational question is: What are our more significant “performance deficits,” and what is our strategy for eliminating or mitigating a few of the most important ones?” ~“Dr. Bob Behn”
What is Performance Leadership?
“For performance leadership, the operational question is: How do we motivate everyone in our organization—and our collaborators, too —to pursue our strategy with intelligence, creativity, and persistence, and thus to eliminate these few important performance deficits?” ~Dr. Bob Behn
Three A’s of Data
Eric Ries
What is Data Analytics?
The science of examining raw data with the purpose of drawing conclusions about that information.
The workforce needs data skills and empowered, engaged data employees
Analytical Mathematics Domain Knowledge Technology
Story Telling Collaboration Customer Centric
Problem Solving
Visualization Programming Predictive Modeling Innovation
Maps are Empowered by Data: New Orleans Predicts the Presence of Alarms
“If the King does not read it, it has no value.” - Doug Hamilton, Chief of
Public Services
Mayor Walsh in Boston has it in his office!
Boston’s new ‘data dashboard’ shows diversity (or not) of city’s workers
A photo is data - One in Five East Cleveland Properties is Abandoned
Photos are Data: Children Waiting to Be Adopted
Cuyahoga County Children and Family Services Heart Gallery
How do We Get Results?
Why Six Sigma?
“Measuring averages alone is not enough, the public sector must understand the root causes of variation in performance.”
- Daro Mott, Chief Innovation Officer
Innovation Example: Internal Consulting – Six Sigma Process Innovation in Louisville-Jefferson County
• Hospital Turnaround Time Performance
Cuyahoga County Needs Data to Understand the Health of its Balanced Scorecard•Reduce infant deaths & ensure that babies are born healthy •Enhance the vibrancy of our community to attract and retain talent •Provide high quality universal• pre-kindergarten services