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Permitting Services Activity Update
Orange County BCC
February 16, 2016
Presentation Outline
Introduction Development Activity Service Initiatives Leveraging Technology Summary
Presentation Outline
Introduction Development Activity Service Initiatives Leveraging Technology Summary
Introduction
Department focus on permitting services Development activity has returned Increased resources to meet demand Improvements to customer experience
–Continual streamlining efforts for customers –Technology program enhancements
Presentation Outline
Introduction Development Activity Service Initiatives Leveraging Technology Summary
Development Activity
Activity levels up Not yet near historic levels Construction valuation increased Indicators for
strong growth in 2016
108,441
76,583
52,603
39,453 38,381 40,023 45,765
52,397 58,211
65,302
0
20,000
40,000
60,000
80,000
100,000
120,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Building Permits
108,441
76,583
52,603
39,453 38,381 40,023 45,765
52,397 58,211
65,302
0
20,000
40,000
60,000
80,000
100,000
120,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Building Permits
12% Increase
108,441
76,583
52,603
39,453 38,381 40,023 45,765
52,397 58,211
65,302
0
20,000
40,000
60,000
80,000
100,000
120,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Building Permits
68,000
Development Activity
Single Family Residential – New Construction
4,916
2,244
1,017 689
853 899
1,585
2,100 2,130 2,394
0
1,000
2,000
3,000
4,000
5,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Single Family Residential – New Construction
4,916
2,244
1,017 689
853 899
1,585
2,100 2,130 2,394
0
1,000
2,000
3,000
4,000
5,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
12% Increase
Development Activity
Single Family Residential – New Construction
4,916
2,244
1,017 689
853 899
1,585
2,100 2,130 2,394
0
1,000
2,000
3,000
4,000
5,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
3,000
Development Activity
Map of Active SFR Permits
Development Activity
Map of Active SFR Permits
Development Activity
Map of Active SFR Permits
Development Activity
Map of Active SFR Permits
Development Activity
Single Family Residential – Total Valuation
$1,006M
$517M
$239M $174M
$240M $308M
$554M
$767M $814M
$889M
$0
$200
$400
$600
$800
$1,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
Development Activity
Single Family Residential – Total Valuation
$1,006M
$517M
$239M $174M
$240M $308M
$554M
$767M $814M
$889M
$0
$200
$400
$600
$800
$1,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
$1.1B
Development Activity
Single Family Residential – Average Valuation
$205k $230k $235k
$253k $281k
$343k $349k $365k
$382k $371k
$0
$50
$100
$150
$200
$250
$300
$350
$400
$450
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Thou
sand
s
Development Activity
Residential Units – Existing Home Sales
18,045
11,436
8,371
13,828
19,362 18,055
17,217 18,790
17,582
21,067
0
5,000
10,000
15,000
20,000
25,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Single Family Residential – Existing Home Listings
0%
10%
20%
30%
40%
50%
60%
70%
SFR < $200kSFR $200k - $299kSFR > $300k
Development Activity
Single Family Residential – Existing Home Listings
0%
10%
20%
30%
40%
50%
60%
70%
SFR > $300k
Development Activity
Single Family Residential – Existing vs. New
0%
10%
20%
30%
40%
50%
60%
70%
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
Average Valuation - NewListing % > $300k - Existing
Development Activity
Total Platted Lots
6,221
2,863
757
248 674 717
1,174
2,167
3,039
4,822
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Development Activity
Total Platted Lots
6,221
2,863
757
248 674 717
1,174
2,167
3,039
4,822
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
59% Increase
Development Activity
Townhomes – Total Valuation
$164M
$74M
$48M
$33M
$54M
$75M
$93M
$78M
$96M
$115M
$0
$20
$40
$60
$80
$100
$120
$140
$160
$180
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
Development Activity
Multi-Family Residential – Total Valuation
$106M
$228M
$100M
$37M $47M
$74M
$223M
$282M
$213M
$123M
$0
$50
$100
$150
$200
$250
$300
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
Development Activity
Multi-Family Residential – Total Valuation
$106M
$228M
$100M
$37M $47M
$74M
$223M
$282M
$213M
$123M
$0
$50
$100
$150
$200
$250
$300
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
$700M
Development Activity
Multi-Family Residential – Total Valuation
$106M
$228M
$100M
$37M $47M
$74M
$223M
$282M
$213M
$123M
$0
$50
$100
$150
$200
$250
$300
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
$350M
Commercial – Total Valuation
$556M
$701M
$647M
$341M
$249M $263M
$350M $351M
$455M $460M
$0
$100
$200
$300
$400
$500
$600
$700
$800
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
Development Activity
Commercial – Total Valuation
$556M
$701M
$647M
$341M
$249M $263M
$350M $351M
$455M $460M
$0
$100
$200
$300
$400
$500
$600
$700
$800
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
Development Activity
$500M
Hotel – Total Valuation
$288M
$803M
$414M
$27M $0 $20M $8M $19M $8M
$51M
$0
$100
$200
$300
$400
$500
$600
$700
$800
$900
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Mill
ions
Development Activity
New Construction – Total Valuation
$2.12B
$2.32B
$1.45B
$0.61B $0.59B $0.74B
$1.23B
$1.50B $1.58B $1.64B
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Bill
ions
Development Activity
New Construction – Total Valuation
$2.12B
$2.32B
$1.45B
$0.61B $0.59B $0.74B
$1.23B
$1.50B $1.58B $1.64B
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Bill
ions
Development Activity
$2.1B
Presentation Outline
Introduction Development Activity Service Initiatives Leveraging Technology Summary
Service Initiatives
One-Stop Permitting Service Levels Inspection Scheduling International Drive
Service Initiatives
One-Stop Permitting Service Levels Inspection Scheduling International Drive
Service Initiatives
One-Stop Permitting – Opened at the bottom of the economic downturn – Positioned Orange County to serve recovery – More efficient service delivery
Service Initiatives
Lobby Customers
94,947 93,588
75,239
60,963 54,744
60,298
69,121 72,577
79,731
87,487
0
20,000
40,000
60,000
80,000
100,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Lobby Services 131,236
119,555
89,967
78,105 78,571 71,845
88,363 94,609
104,117 112,830
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Service Initiatives
Service Initiatives
Lobby Services – One Stop Services
4,309
12,080 15,465
16,009 19,669
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15
Service Initiatives
One-Stop Permitting Service Levels Inspection Scheduling International Drive
Service Initiatives
Service Levels – Managing resources – Customer expectations
12
14 15 15
16 17
17
15
0
50
100
150
200
250
300
350
400
0
5
10
15
20
2008 2009 2010 2011 2012 2013 2014 2015
Serv
ice
Tim
es (M
in)
and
Cus
tom
ers
(per
Day
)
All Permitting Services Service Times / Customers
Average Service Times
Num. of Customers
Service Initiatives
Service Levels – Permitting Services Service Time
Service Initiatives
Service Levels – Permitting Services Wait Time
12 13
15 14
18 19 19
17
0
50
100
150
200
250
300
350
400
0
5
10
15
20
2008 2009 2010 2011 2012 2013 2014 2015
Wai
t Tim
es (M
in)
and
Cus
tom
ers
(per
Day
)
All Permitting Services Wait Times / Customers
Initial Wait Times
Num. of Customers
Service Initiatives
Service Levels – Reporting
Service Initiatives
One-Stop Permitting Service Levels Inspection Scheduling International Drive
Service Initiatives
Inspection Scheduling – Improved on-line services – Inspector routing
Service Initiatives
Inspection Scheduling – Fast Track
Service Initiatives
Inspection Scheduling – Routing
Service Initiatives
One-Stop Permitting Service Levels Inspection Scheduling International Drive
Service Initiatives
International Drive – Collaboration for success
Service Initiatives
International Drive – Code update – Streamlined review
Presentation Outline
Introduction Development Activity Service Initiatives Leveraging Technology Summary
Leveraging Technology
Multi-phase project to integrate the development process Comprehensive system benefits both staff and
customers
•Amendments •Policy
Comp Plan
•PD •PSP •DP
DRC •PLAT •ENG
Subdivision
•RES •COM •USE
Permit •Fees • Inspections
CO
Leveraging Technology
LDMS Phase 1 – Modernization LDMS Phase 2 – Streamlining LDMS Phase 3 – Planning
LDMS
Customer Service
Financial Mgt.
Analysis / Reporting
Record Mgt.
Process Mgt.
Leveraging Technology
LDMS Phase 1 – Modernization LDMS Phase 2 – Streamlining LDMS Phase 3 – Planning
LDMS
Customer Service
Financial Mgt.
Analysis / Reporting
Record Mgt.
Process Mgt.
Leveraging Technology LDMS Phase 2 - Streamlining
Fast Track usability improvements Additional registered user services Inspection scheduling
Leveraging Technology LDMS Phase 2 - Streamlining
Impact fee management Automated assessment Credit account improvement Fast Track access
Leveraging Technology LDMS Phase 2 - Streamlining
Electronic plans review - permitting Plan markup and comments
Leveraging Technology LDMS Phase 2 - Streamlining
Online permitting and project review Application submittal Upload and retrieve documents Credit card payments
Leveraging Technology Development App
Development application for citizen engagement
Presentation Outline
Introduction Development Activity Service Initiatives Leveraging Technology Summary
Summary
Strong indicators for continued growth - 2016 Focus on customer experience Comprehensive technology program Continuous improvement
–Process –People
Permitting Services Activity Update
Orange County BCC
February 16, 2016
