012 Grant Thornton South Africa. All rights reserved. •Strategy Planning Performance Improvement Management •Budgeting and Implementa tion Planning •Implementati on •Reporting (In-year and annual reporting) •Monitoring & continuous Improvement User Account Management IT Security Management Complianc e with reporting requireme nts Usefulne ss Reliabi lity Existence Timeliness Presentation Measurabi lity Relevance Consisten cy Validity Accuracy Completenes s Performance Management Process IT Audit Process Audit of predetermined objectives Program Change Management IT Governance Facilities & Environment al Controls Data Centre Management IT Service Continuity Key Risk Areas •Supply Chain •IT Controls •Human •Resource Management •Quality of Service Delivery •Quality of submitted financial statements Information Management Strategy Knowledge Management- Extracting value from information, analysis and reporting Governance - policy, architecture and direction for information and information management Security - confidentiality, integrity and availability of information in line with ISO 27001 and other relevant standards. Information Asset Management - full lifecycle management of information as an asset . Information Access and Use - sharing, licensing and use of information so information is easy to find and able to be exploited . Record Keeping - ensuring legislative and regulatory requirements are met in the Municipal Information Management maturity level

Performance Improvement in Local Government

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Page 1: Performance Improvement in Local Government

• Strategy Planning

Performance Improvement Management

• Budgeting and Implementation Planning

• Implementation• Reporting (In-

year and annual reporting)

•Monitoring & continuous Improvement

User Account Management

IT Security Management

Compliance with

reporting requirements

Usefulness Reliability

ExistenceTimelinessPresentation

MeasurabilityRelevanceConsistency

ValidityAccuracyCompleteness

Performance Management Process

IT Audit Process

Audit of predetermined objectives

Program Change Management

IT Governance

Facilities & Environmental

Controls

Data Centre Management

IT Service Continuity

Key Risk Areas

• Supply Chain• IT Controls•Human • Resource

Management•Quality of Service

Delivery•Quality of submitted

financial statements

Information Management Strategy

Knowledge Management- Extracting value from information, analysis and reportingGovernance - policy, architecture and direction for information and information managementSecurity - confidentiality, integrity and availability of information in line with ISO 27001 and other relevant standards.Information Asset Management - full lifecycle management of information as an asset .Information Access and Use - sharing, licensing and use of information so information is easy to find and able to be exploited .Record Keeping - ensuring legislative and regulatory requirements are met in the handling of informationData Management - management, and maintenance of the data that underlies information

Municipal Information Management maturity level