17
NPO DAY NPO DAY NPO DAY NPO DAY NPO DAY NPO DAY OPTIMIZING ENGAGEMENT AND SUPPORT THROUGH SOCIAL MEDIA NPO DAY NPO DAY NPO DAY NPO DAY MARISA PEACOCK THE STRATEGIC PEACOCK

Optimizing Engagement and Support through Social Media

Embed Size (px)

DESCRIPTION

On March 31, Marisa Peacock of the Strategic Peacock participated in Montgomery Community Media's Non Profit Day (NPO). In this presentation she discussed how non profit organizations can optimize engagement and support through social media.

Citation preview

Page 1: Optimizing Engagement and Support through Social Media

N P O D AY N P O D AY N P O D AY N P O D AY N P O D AY N P O D AY O P T I M I Z I N G E N G A G E M E N T A N D S U P P O R T T H R O U G H S O C I A L M E D I A N P O D A Y N P O D AY N P O D AY N P O D AY !

M A R I S A P E A C O C K T H E S T R AT E G I C P E A C O C K

Page 2: Optimizing Engagement and Support through Social Media

Y O U N E E D S O C I A L M E D I A

Page 3: Optimizing Engagement and Support through Social Media

s o c i a l m e d i a i s w h e r e y o u r a u d i e n c e i s a n d w a n t s t o b e .

Aim here

Page 4: Optimizing Engagement and Support through Social Media

S O C I A L M E D I A I N 2 0 1 3

18-29 30-49 50-64

P I N T E R E S T FA C E B O O K T W I T T E R I N S TA G R A M

Urban SuburbanAfrican-

AmericanHispanic White

Source: Pew Internet & American Life Project, The Demographics of Social Media Users — 2012, February, May, December 2013

L I N K E D I N

Male Female

Page 5: Optimizing Engagement and Support through Social Media

s o c i a l m e d i a i s w h e r e y o u r a u d i e n c e g e t s t h e i r n e w s a n d i n f o r m a t i o n .

Page 6: Optimizing Engagement and Support through Social Media

C H A R A C T E R I S T I C S O F N E W S C O N S U M E R S A N D T H E S I Z E O F T H E I R P O P U L AT I O N A C R O S S S O C I A L N E T W O R K I N G S I T E S

FA C E B O O KT W I T T E R P I N T E R E S TL I N K E D I N I N S TA G R A M

52% 47% 13% 13% 3%

p e r c e n t o f e a c h s o c i a l n e t w o r k ’s u s e r s w h o e v e r g e t n e w s o n t h e s i t e

16% 8% 30%

64% 3%

19% 1%

12% 15%

p e r c e n t o f U S a d u l t s w h o u s e e a c h s o c i a l n e t w o r k

p e r c e n t o f U S a d u l t s w h o g e t n e w s f r o m e a c h s o c i a l n e t w o r k

News Use Across Social Media Platforms, PEW Research Center’s Journalism Project, November 2013

Page 7: Optimizing Engagement and Support through Social Media

s o c i a l m e d i a i s w h e r e y o u r a u d i e n c e i s i n f l u e n c e d b y o t h e r s ’ b e h a v i o r s .

I M A G E B Y: B R U C E D U P R E S S O N F L I C K R

Page 8: Optimizing Engagement and Support through Social Media

H A B I T S , B E H AV I O R S , A N D M O T I VAT I O N S O F D I G I TA L LY E N G A G E D C A U S E - S U P P O R T I N G A D U LT S

L I K E M A K I N G A N I M PA C T

W A N T T O S H A R E A N D G I V E C R E D I T

W A N T T O I N F L U E N C E O T H E R S T O C A R E A B O U T C A U S E S T H E Y C A R E A B O U T

Digital Persuasion: How Social Media Motivates Action and Drives Support for Causes. Georgetown University’s Center for Social Impact Communication, March 2013

75%

58%

24%

Page 9: Optimizing Engagement and Support through Social Media

S O C I A L M E D I A N E E D S Y O U

Page 10: Optimizing Engagement and Support through Social Media

Y O U C A N D R I V E C H A N G E

• s t a r t c o n v e r s a t i o n s

• p r o m o t e y o u r o r g a n i z a t i o n , c a u s e s , i n t e r e s t s

• r e a c h p o t e n t i a l a n d c u r r e n t s u p p o r t e r s , d o n o r s

• i n f l u e n c e f a m i l y, f r i e n d s a n d a d v o c a t e s

• a s s e r t y o u r a u t h o r i t y

I M A G E B Y: J U S T B E C K E T T O N E T S Y

Page 11: Optimizing Engagement and Support through Social Media

Y O U C A N TA K E T H E L E A DR E S E A R C H S H O W S T H AT P E O P L E U S E S O C I A L M E D I A F O R :

s o c i a l i n t e r a c t i o n !i n f o r m a t i o n !o p i n i o n s & p e r s p e c t i v e s !S h a r i n g I n f o r m a t i o n !L e a r n i n g a b o u t o t h e r s

Anita Whiting, David Williams, (2013) "Why people use social media: a uses and gratifications approach", Qualitative Market Research: An International Journal, Vol. 16 Iss: 4, pp.362 - 369

Page 12: Optimizing Engagement and Support through Social Media

Y O U C A N T E L L S T O R I E Se v e r y s t o r y n e e d s 5 e l e m e n t s :

A H E R O

!A G O A L

!!A N O B S TA C L E T O O V E R C O M E

!A M E N T O R

!A M O R A L !

y o u r s u p p o r t e r

w h a t t h e i r s u p p o r t / d o n a t i o n c a n a c c o m p l i s h

t h e p r o b l e m y o u c a n s o l v e

Y O U !

t h e c a l l t o a c t i o n

Page 13: Optimizing Engagement and Support through Social Media

Y O U C A N M A K E I T H A P P E N

Page 14: Optimizing Engagement and Support through Social Media

P U T I D E A S I N T O A C T I O N

I M A G E B Y: B A B Y B I R D A N D B U B B U B O N E T S Y

• s h a r e y o u r c r e a t i v i t y & i n s p i r a t i o n

• d o n ’ t w o r r y a b o u t f o l l o w e r s , l i k e s o r c h e c k -i n s

• f i n d & j o i n c o n v e r s a t i o n s

• l e t p e o p l e k n o w h o w e x c i t e d y o u a r e a b o u t a c a u s e , e v e n t , o r i d e a

• s h a r e y o u r e x p e r i e n c e s & a s k f o r s o m e t h i n g i n r e t u r n

Page 15: Optimizing Engagement and Support through Social Media

G E T C O N N E C T E D

• f i n d a c o m m u n i t y d o i n g w h a t y o u ’ r e a l r e a d y d o i n g o r w a n t t o b e d o i n g

• d o n ’ t j u s t s t a n d t h e r e —p a r t i c i p a t e

• f i n d r e a l - w o r l d w a y s o f g e t t i n g t o g e t h e r, c e l e b r a t i n g a n d c r e a t i n g

• g i v e y o u r c o m m u n i t y s o m e t h i n g t o c a r e a b o u t

Page 16: Optimizing Engagement and Support through Social Media

Laurie Boettcher

H E R E ’ S T H E H E A R T O F T H E M AT T E R : T H E E S S E N C E O F S O C I A L M E D I A I S K N O W I N G Y O U R A U D I E N C E S A N D E N G A G I N G T H E M I N S O M E T H I N G T H E Y L O V E .

Page 17: Optimizing Engagement and Support through Social Media

T H A N K Y O U !

M A R I S A P E A C O C K

!

T H E S T R AT E G I C P E A C O C K

w w w. s t r a t e g i c p e a c o c k . c o m