Content transformation project

Lucy Hartley

GDSLucy

Making things simpler for importers and exporters by starting with user needs

*GDSLucy

Before: around 90 pages like this

*GDSLucy

After: one page like this

GDSLucy

HollyLucy

PaulStephen

Erik

GDSLucy

What we learnt

GDSLucy

Show the thing

GDSLucy

Work in the open

GDSLucy

People get excited

GDSLucy

Service design

GDSLucy

Start with user needs rather than government processes

GDSLucy

What next?

GDSLucy

Thanks

GDSLucy

Import export prototype