Managing the Cost of Government - Suparno Banerjee (HP)

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HP TodaySpeaker’s name/Month day, 2013Managing the Costof GovernmentSuparno BanerjeeAugust 21, 2014


U.S. Federal IT budget over time…


Budget Lock In….. Size does matter…

LargeMediumSmall

7%

< $50m

11%

$50m -$250m

7%

>$10B

8%

$1 -$10B

7%

$500m -$1B

5%

$250 -$500mSource: Gartner Benchmark Analytics

Federal

75.0%

13.0%

12.0%

Run

Grow

Transform


The Federal IT Budget

Fed ITBudget(FY15)$74B

IT $ Per CapitaFY13 FY14 FY15

$232 $237 $230

USPopulation

2015315 million

20 Year Growth: 64M<17 17-65 65+

15M 15M 34M


An outside-in perspective is necessary…

Adapted from Forrester: The Age of the Citizen - Smart Governments Embrace and Enable Disruption, June 2014Photo: National Geographic: The Changing Face of America

PublicValue

MobileMind-Shift

TransformedCustomer

Experience

ServiceInnovation


Four areas of focus are needed…

Service Delivery & ChannelInnovation“Joined Up”Processes

Operations Efficiency

Business ModelInnovation


IT Transformation is the enabler…

Big Data

Social

Mobility

SecurityCloud


Example 1: Citizen-focus — “Troubled families”


Example 2: Cross-agency integration — “Ask once”

Data items served yearly

42+Million

Of steady growth

8 Years

Satisfied customers

200+

Savings in admin burden

Euro100M


“I know we will have been successful when I have a thousand stories of change”— David Meates

Example 3: Canterbury D-Lab…


People &Communities

Process Operations Innovation

Lessons learned…

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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Government & Nonprofit

Managing the Cost of Government - Suparno Banerjee (HP)