Embed Size (px)
Citation preview
The Cognitive Era: What this Means for Government
What is the Cognitive Era?
Human thought process in a computerized model
Using Natural Language process to mimic the way the human brain works
Brings completely new abilities to your Agency
Creates a far more intimate connection to citizens
https://www.youtube.com/watch?v=GFsc0B6DN8s
Utterly impossible two years ago – Stephen Plume, Entrepreneurs’ Funds
Watson Health & Wellness
Advisor / Virtual Agents
• Water and Sewer Department• Enhance customer experience by using On-Line Web
Chat to augment the customer support staff hours and handle overflow wait time during business hours
• Provide general billing and operational hours information
• Provide automated customer bill extension options based on predefined criteria
• Interface and update the customer billing system
Regulation and Policy Adherence
• Regulatory and Economic Resources Department
• Have WATSON understand and learn the Permit business process
• Create a roadmap on addressing Building Code interpretation in a consistent manner
• Apply Watson natural language intelligence to the business process to obtain consistency in response to the customer
• Improve the customer experience and wait time to issue permits
Cognitive Cyber Defense
Meet olli
Watson Employment Manager
