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MOLDOVA ICT driven innovation for Public Administration modernization
Reinforcement of e-Governance in the Danube Region Ljubljana, Slovenia, 2015
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova e-Government Center
E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation: not an island of efficiency and
innovation, but
an engine to drive, enable, streamline other reform flows
MERGING THE POSITIVE “STORMS”
• Technological Modernization • Public Service Reform • Institutional Remapping • Public Function Reform • Decentralization • Social Innovation • Open Governance
TIMING AND CONTEXT:
AUGUST 18, 2010: Setting up the e-Government Center/EGC - part of Prime Minister Office
OCT.-DEC. 2010: Defining Get vision & roadmap. Developing EGC
JUNE 2011: CIO Council is set
SEPT. 2011: Strategy for Technological Modernization of Governance
JULY 6, 2012: Setting sectorial CIO offices in line ministries
E-TRANSFORMATION: INNOVATION ON BOARD
Digital Services
Information Security
IT capacity building
Favorable Regulatory Framework
Innovative technology
Intelligent IT investment
Data center consolidation
Public services reengineering
Enterprise architecture
Cloud
Interoperability
Modern Access
Channels
Government Technology Strategy Government Decision nr. 710, 20.09.2011
OUR MANDATE
Prime Minister
National e-Transformation
Commission
Management Board E-Government
Center
CIO Council
Ministry
Ministry Agency
E-GOVERNANCE INSTITUTIONAL MAP
Leadership starts the Journey Man Power Delivers Change and Results
19 central PA authorities institutionalized CIO Dept/Office
>50 Coordinators or focal points for e-Transformation in CPA
>40 coordinators for Open Data in the CPA authorities
2,600 public servants trained in e-Governance
a designated secretary for public service reengineering in each CPA
E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE
ELECTRONIC SERVICE
SECURITY AND IDENTITY
ELECTRONIC PAYMENTS
ELECTRONIC MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL SIGNATURE
INTEROPERABILITY
REINVENTING THE GOVERNMENT
Customer-oriented culture in the Public Administration
Reengineer. Simplify. Unify.
Interoperability (Data has to run, not people)
Co-creation. Social Innovation
Digital by Default
Framework
REINVENTING THE GOVERNMENT
Security by design
Mobile by default
Content Portability
Open Data by default
APIs
Cloud First
Shared by default
G4C / G4B PUBLIC SERVICES PORTAL
www.servicii.gov.md launched in May 2012 Version 2.0 under CO-CREATION CURRENTLY
Informative component: 425 service passports
Interactive component: access to 100 e-services
> 500,000 visits > 300,000 visitors.
MOBILE DIGITAL SIGNATURE
Launched in Sept. 2012, in partnership with mobile operators. Digital signing and time stamping. More than accessing e-services. MSign - signing of various digital content: web forms, offline documents, images.
Mobile penetration: 129 % Subscribers to mobile services: > 4 mln
GOVERNMENT ELECTRONIC PAYMENT PLATFORM
E-PAYMENT
Over 550,000 transactions processed Integrated: 16 payment providers; 14 public service providers; > 40 services
MCloud Platform fully operable from February 14, 2013 25 public authorities migrated their digital content to the Platform
Infrastructure as Service
Platform as Service
Software as Service
CLOUD FIRST POLICY
M-CLOUD: SHARED GOVERNMENT
TECHNOLOGICAL PLATFORM
GOVERNMENT INTEROPERABILITY PLATFORM
MConnect - the core of Governance eTransformation Agenda
in piloting in 10 governmental organizations since July 2014
OPEN GOVERNMENT:
• OGP Membership since 2011
• e-Participation Portal since 2010
• 1st Public Sector Expenditures e-Database BOOST
• Open Data: Portal www.date.gov.md since April 2011, enabling legal, institutional and technical frameworks under continuous development and upgrade, SI and tech camps, apps, partnerships
• Law on Public Consultations and Transparency – under renewal
• Methodology for Public Consultations – under finalization
• Social Media Guide
• Open Government Coordinators
• Open Contracting – in process
HOW DO WE ESCALATE
• Intelligent IT Investments Framework • Interoperability Framework • Embedding into Public Service Reengineering Effort • Institutional Capacity Strengthening • Sectorial e-Transformation • Local e-Transformation Agenda • Maturation of Enabling Infrastructure
CAPACITY TO DRIVE CHANGE
THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF
WHAT DO WE NEED
WE NEED “CLIMBERS”
• Synchronization • Capacity to uptake • Agility to capitalize • Transparency • Political Will • Sectorial Leadership
GOVERNMENT OF REPUBLIC OF MOLDOVA
Contact information: Moldova eGovernment Center www.egov.md E-mail: [email protected] [email protected]
THANK YOU!