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This presentation was presented during the Abu Dhabi: Defining Standards Conference held on November 19th 2014 in Abu Dubai during the Plenary meeting for ISO JTC1 committee. UAE competitiveness in e-government and Innovations examples in service delivery and citizen engagement are highlighted.
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Innovation Examples From The UAE
Smart Government
By: Dr. Saeed Al Dhaheri
ICT Expert
@DDSaeed
Abu Dhabi Defining Standards Conference, Nov 19 2014
Innovation Examples From The UAE
Smart Government
Agenda:
e-Government Competitiveness
Journey to Smart Government
Innovation Examples
The Future
Abu Dhabi Defining Standards Conference, Nov 19 2014
UAE e-government Competitiveness
• UAE ranked 32nd world wide and 2nd in the GCC and 7th
on Asia as per the UN e-government survey 2014
• 12th in the online service index
• UAE ranked 12th in the global competitiveness index
2014-2015
• UAE won 3 awards during the WSIS +10 High level
event in Geneva 2014
• Government excellence award
• MBRSLP for capacity building
• ADSIC for e-citizen program
Abu Dhabi Defining Standards Conference, Nov 19 2014
GITR 2014
Journey to Smart Government in UAE
Purpose:
customer satisfaction - happiness
Drive knowledge economy
Help achieve UAE vision 2021
Transformation from e-government to smart/mobile government
Mobile as the delivery channel
Responsive design for gov web sites
m-Government road map & guidelines
m-Government service award
Government app store
engagement with the public through SM
Next step: consolidate to one app for all services
Digital Gov
e-Government Journey
Innovation examples
INNOVATION
n. The process of improving, adapting or developing
a product system or service to deliver better results and create
value for people.
Examples:
Center of Digital Innovation (CoDI)
Abu Dhabi City Guard
Service innovation: MOI app
Secure Single-Sign-On to Dubai smart government services
Abu Dhabi Defining Standards Conference, Nov 19 2014
Center of Digital Innovation (CoDI)
UAE Federal government initiative
Providing services for testing and
verifying security and functionality
of mobile apps for government
departments within UAE and
GCC countries
New and innovate technologies to
develop new services
Abu Dhabi Defining Standards Conference, Nov 19 2014
Abu Dhabi City Guard app
• Citizens as guardians of the city
• Allows people to reports incidents (photo, video, audio)
and submit complaints to the government
• Innovative process flow changes
• Increase civic participation and engagement between the public
and government
• Results:
• The app helped improve government performance
• Awards to recognize best performed departments
• More adoption (e.g, police for reporting traffic violations)
• Potential for big data analysis to reveal insight
“To maintain the city’s appeal and further strengthen its international image, safety standards and quality of our services
for residents and travellers play a crucial role. To that end, the new application aims to encourage both residents and tourists
to join the government’s efforts in resolving problems quickly and effectively.”
Slogan: your city, your community, your app
Abu Dhabi Defining Standards Conference, Nov 19 2014
Service Innovation: MOI App
Certificate of good conduct
Parties involved: Police
Supporting parties: Emirates ID
Before After
visit to the police stations No need for physical presence
Finger-printing No finger-printing
3 days – 1 week to get the
certificate
Certificate issued same day
Inconvenient Very convenient
From To
Abu Dhabi Defining Standards Conference, Nov 19 2014
Secure Single Sign-On to Dubai
smart government services
• Cooperation between Dubai smart government
and Emirates ID
• Very secure access
Abu Dhabi Defining Standards Conference, Nov 19 2014
The Future
Fostering Government innovation
to achieve UAE vision 2021
National Innovation Strategy
Mohammed Bin Rashid Center for
Government Innovation
Dubai Smart City Initiative
Abu Dhabi Defining Standards Conference, Nov 19 2014
Six national priorities of UAE vision 2021:
• Cohesive society and preserved identity
• Safe public and fair judiciary
• Competitive knowledge economy
• First-rate educational system
• World-class health care
• Sustainable environment and infrastructure
Thank you