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Copyright ©2015 CommunityWest
How do you eat an elephant?One bite at a time!
Louise Forster &Emer Long
Don’t be shy, Tweet along
#acswaconference
@ACSWAInc
@CommunityWestWA
@loubaforster
Copyright ©2015 CommunityWest
Co-production in action to develop training that works for the customer
Consumer Directed Care (CDC)& Co-production
Consumer Directed Care
Co-productionVideo
supported learning
Co-producing with consumers
- Focus group- Stereotypes video- Discussion- Consumer video
Co-producing with providers
- Survey - Follow up interviews- Focus group- SME interviews- Provider video- Reference group
Facilitator Participant Videos
Module 1 Facilitator Guide Participant Workbook • Customer Service
Module 2 Facilitator Guide Participant Workbook • Stereotypes• LGBTI
Module 3 Facilitator Guide Participant Workbook • Consumer • Wellness
Module 4 Facilitator Guide Participant Workbook • Budgets 1• Budgets 2• New Types of Support• Budgets 3• Goal Setting• Advisors on budgets
Module 5 Facilitator Guide Participant Workbook • Arthur’s Story
Additional Evaluation Form Further reading • Advisor
Learning Modules
Guiding principles of CDC
• Choice and control
• Upholding dignity and rights
• Partnership approach
• Transparency
Source: Pat Sparrow Implementing Consumer Directed Care, presented at the Consumer Directed Care Conference, Melbourne, May 2013
Picture Source: iStock
15
Simmons’ triangle
Source: Heather Simmons. A presentation for the Better Practice Project. June, 2010
Values
PracticePlanning
0
Culture change - TSP
• Thinking
• Skills
• Practice Picture Source: iStock
Copyright ©2015 CommunityWest
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
Culture change - TSP
Picture Source: iStock
Copyright ©2015 CommunityWest
A good life
1. Personal identity and self-esteem2. Meaningful relationships3. Personal control and autonomy4. Home and personal surroundings5. Meaningful daily and community life6. Personalised support and care
Source: Imagining a positive future for older people: leadership, partnership and change. Ronda Held 2011
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I want to be valued
I want to make decisions
I want to contributeI want to be
involved
I want to be as healthy as I can
What older people want
“It is after all for me and about me.”Copyright ©2015 CommunityWest
Culture change - TSP
• Thinking
- Choice
- Control
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
Picture Source: iStock
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Whole of person approach
An extra 1.2 million extra adult social support staff will be needed by 2025
Source: Skills for Care - using data taken from the National Minimum Data Set for Social Care, 2008
22
Upholding individuals’ rights
Everyone has the right to:
Copyright ©2015 CommunityWest
Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- ReflectionPicture Source: iStock
Copyright ©2015 CommunityWest
Tools
• Appreciation
• Relationships
• Important to/ important for
• Histories
• Wishing
• Good days/bad days
• Working/not working
• 4 + 1 questions
• ‘My Story’ booklet
‘My Story’ booklet
Picture Source: iStock
Copyright ©2015 CommunityWest
Culture change - TSP
• Thinking
• Skills
• Practice Picture Source: iStock
Copyright ©2015 CommunityWest
Feedback
www.communitywest.com.au | (08) 9309 8180 | [email protected]
