UnitingCare ReGen is the leading alcohol and other

drug (AOD) treatment and

education agency of

UnitingCare Victoria and Tasmania. ReGen is a not-for-

profit agency, which has

over 40 years experience

delivering a comprehensive

range of AOD services to the

community.

Our purpose is reduce

alcohol and other

drug(AOD) related

harm, and promote

health and wellbeing.

Consumer

Participation

Transforms an

Organisation

The ‘How’ of

Consumer

Participation

The Position of Consumer

Participation Facilitator

Consumer

Participation

Leadership Group

Getting things

sorted

Networking in and outside of

ReGen

Getting to know ReGen services

Understanding Communication

Systems

Using Communication Systems

Knowledge of Current Policy and

Procedures

Understanding the systems for

establishing policy.

Audit completed and

organisation assessed in

accordance to a rating

scale

Consumer Participation

Project Plan

Establishment of

Policy Procedure

and Forms

Client Charter

Client Feedback

Complaints

Consumer Participation

Consumer Consultant Recruitment

Consumer Code of Conduct

Payment forms

Staff Orientation

Media

Strategic Plan

Strategic

Plan 2014-

2017

Strengthen Collaboration

Work with people with AOD issues,

families and communities to ensure

they have a great voice in our

Services and advocacy.

Communicating

Consumer Participation

Activities

A monthly update

Consumer

Participation

on the Web

Consumer

Participation

Google

Presentations and Networking

Outside the Agency

Presentations

APSAD

Turning Point Education Unit

VAADA network

APSU Peer Practice Network

APSU Peer Helper Training

Networking

North Western Mental Health Services

Knox Community Health Service

NEAMI

Mental Illness Fellowship

Harm Reduction Victoria

APSU

Consumer

Participation and

Social Media

Barriers

• Staff experience of Consumer Participation

• Assumptions regarding Consumer Participation practice

• Money

• Organisational history and culture

Projects

International

Overdose

Awareness Day

International

Women’s Day

Methamphetamine

Symposium

World Social

Work Visit

Consumer

Presenting

during Training

Frontline Staff

Welcoming

Training

Consumer

Participation

Training

Participation in the

Development of the

Strategic Plan

Welcoming

Checking Consumer

experience of screeners and

registration

Consumer

Database

• Meeting the consumer or presenting to a group

of consumers. Consumer can include family

members of significant others.

• When interested, obtaining their details

• Details or put into a database

• Sent out regular updates and information

regarding consumer participation activities

within and outside the organisation.

Consumer

Participation Training

Presenters include ReGen

executive management as well as

representatives from Harm

Reduction Victorian (HRV) and the

Association of participating

Service Users(APSU)

Recruitment Process

for Consumer

Consultants

Consumer

Consultants and

Systems

Peers support Torque

participants whilst they

complete a comprehensive

survey at the beginning and

the end of this 6 week

Community rehabilitation

program.

This role also includes

delivering presentations

during check in and

information nights.

Peer

Support

Where to from

here?