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Policy in PracticeWebinar: Welfare Reform – what’s the true impact on each of your tenants, and your rental income?Wednesday 21 September 2016
Housekeeping• Audio check• Please ask questions • Polls and a survey• Finish by 11:30
Speakers
Zoe CharlesworthPolicy in Practice
Adam Knight-MarkiegiPolicy in Practice
Agenda• Introduction to Policy in Practice• The problems faced by Your Homes Newcastle• An overview of our approach • Key findings from our analysis• Using our calculator• The difference we’re making
We make the welfare system simple to understand, so that people can make the decisions that are right for them
www.policyinpractice.co.uk
SOFTWAREindividual impact
CONSULTANCYlocal impact
POLICYnational impact
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Over to Adam
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• Your Homes Newcastle is an award-winning ALMO responsible for managing 27,000 homes on behalf of Newcastle Council
• YHN and Newcastle Council worked with Policy in Practice to identify the impact of welfare reforms on each of those individual households
Council and ALMO working togetherClick icon to add picture
A trio of problems to tackleNearly 12,000 YHN tenants could move to Universal Credit, so increased demand for existing specialist support services
Donna Gallagher, YHN’s Universal Credit Implementation Manager, said “Everyone’s going to have to provide a little bit of support, benefits and budgeting advice.”
The trio of challenges were:• understanding the impact of welfare reforms• supporting tenants• creating efficiencies for staff and the organisation
They wanted to see:
“Mrs Biggins at 73 Acacia Avenue will be affected by all welfare changes by £15.62
per week, particularly Universal Credit, and she has low barriers to work”
www.policyinpractice.co.uk
The solutions1. Smart analysis: Welfare Reform Impact Analysis2. Powerful software: Universal Benefit and Budgeting Calculator
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Smart analysis
Policy in Practice’s approachYour Housing Benefit /
Council Tax data / Arrears
Our Universal Benefit Calculator
Rich, detailed impact assessment: who is
impacted and what are the city-wide effects?
1. Use local data and insights to inform better decision making
2. See the impact of different models together with ongoing welfare reforms
3. Better strategic and operational decisions
Characteristics of households affected by bedroom tax
61%20%
12%7%
Household type
Single
Lone parent
Couple without children
Couple with children
24%
52%
7%4%
12%Economic status
In work
Not in work, disabled
Not in work, lone parent
Not in work, carer
Not in work, other
Click icon to add picture
Households affected by benefit cap, by weekly HB reduction
£0-20 £21-40 £41-60 £61-80 £81-100 £101-150 £151-200 £201-300 £301+
14 105 6 7
2
112120
7177
95
50
£26,000 (current) £20,000 (from April 2016)Nov
YHN: how the analysis helps us
“We’ve matched the dataset back to our rent accounts and identified groups of people we can now work
with on specific things. We can now proactively reach out to
people in a preventative way.”
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Over to Zoe
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Powerful softwareHelping people make decisions that are right for them
Key benefits
Universal Benefit and Budgeting Calculator
Assists both staff and customers;
• Works offline – helpful for home visits in rural areas• Includes a self-service option for tenants – saving advisors time
and promoting inclusion• Can be customised – to reflect your priorities and tone of voice• Includes built in help, training and live chat support for advisors• Uses colour, visuals and simple language
Powerful softwareProvides customer focused illustrations of the impact of welfare reform. Advisors don’t need to be policy experts to explain the welfare system and what the changes will mean. This enables tenants to engage with the impact of welfare reform through frontline conversations.
• It can show a customer how they will be impacted by the benefit cap and how a change to working additional hours can impact on household income.
• It can compare the current system and Universal Credit side-by-side to enable customers to budget for future changes.
• It provides simple illustrations of income against household outgoings and so provides an introduction to discussions of possible actions to mitigate shortfall.
YHN: how the software helps us
“The action plan isn’t just words, it’s visual. If someone isn’t
improving their circumstances we’ve got something in place to
review with them and look at their support options.”
The impact1. Preventative approach for the organisation
a) Better targeted support to residents who need it most. Preventing some from being affected by welfare changes and softening the impact on others
b) Understand the potential implication of welfare reform on the organisations balance sheet
c) Understanding the actual impact enables resource planning. Especially around support
d) Informs joint working to mitigate and prepare for impacts.2. Provision of active support
a) Understanding the impact of individual reforms and the combined impact of reforms
b) Help residents understand the impact of welfare reform on their finances and to plan for income shortfall
3. At risk income identifiedOne HA identified a seven figure sum of rental income at risk from 500 households most affected by lower benefit cap
Polls
Next stepsComplete the automated survey immediately after this webinar to:
1. Get the YHN case study and Welfare Reform Impact Analysis report2. Set up a dataset demo for you and your colleagues3. Set up a software demo for you and your colleagues
We have permission from existing clients to share their reports with other local authorities who may be similar in structure, demographics or strategic vision to you
