Getting to Work Transportation and Jobs Access for the 21st
Century
Getting to WorkTransportation and Jobs Access for the 21st
Century
Panel 2: Attracting New Riders: Using Technology to Get
Around
December 3, 2014
Traveling to WorkSeparate 2013 Survey of 713Coastal Link Riders
90% Are Using the Bus to Travel to Work. Current TOD Project
Survey:
Rider and Community EngagementInteract, Engage and Improve.
WebFacebookTwitterIn PersonRadioPrintNewsletterText AlertsTrip
PlanningLive Tracking
How do You Prefer to Access Transit Information
Website Use1,078,801 Sessions Over Last Year
(12/1/13-11/30/14)
85% Mobile (2009 = 36%)12% Computer3% Tablet
Real-Time Information SourceAVL/GPS SystemAudio and Visual Stop
AnnouncementsExterior Audio AnnouncementsInterior Schedule
Adherence (+/-) Information for DriverAutomatic Passenger
Counters
Email Alert:
The next 3 buses for stop"MAIN ST. at THORME ST. - S.B. - NS" on
Route 8 Southboundare estimated to arrive at
07:17 AM07:37 AM07:57 AMThis notification will be sentevery day
of the week and special days through 12/31/99.
For The Customer
For Service Planning and Operations
For Operations Operations
Steel PointePoint StratfordSeaview Avenue CorridorLake
SuccessStratford Transit Oriented Development PlanningProposed
Barnum Avenue StationSeaview CrossingNew Developments 111/25
CorridorsNew Developments Bridgeport Avenue/The ValleyCommerce
Drive / Fairfield Metro Center
Ridership (Boardings)
Productivity
Attracting New Customers (and adding value for current
riders)
They are becoming a standard part of transit services across the
countryThere is a new expense associated with them which must be
considered in the capital programConsidering Mobil Uses vs. Mobile
Apps Working toward a more responsive websiteWorking to provide
stable, reliable tools for the customers
Fare StructureCondition of EquipmentCommunity Engagement/Staff
AttitudeConditions Between Home and the Bus StopClarity and
Availability of Outreach MaterialsAvailability and Condition of
Amenities/FacilitiesService Planning/Coordinating with Land Use
Planning
