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IT Strategic and Innovative Partnerships
Back OfficeMainframe
1960-1980
Front OfficeClient Server
1980-1994
E-CommercePC WWW
1994-2005
Self ServiceCloud
2005-2011
Social EngagementSocial Network
2011-2017Real Time
OptimizationInternet of Things
Artificial Intelligence
2020-2024
A Decade of DisinvestmentThe City’s Information Technology is generations behind
2006 2008 2010 2012 2014 2016 2018 2020
Where we have kept IT
Where wewant to get
Current Gap
Internet &
Data Usage
A Decade of Disinvestment
End Users &
Smart Devices
Cust
omer
Ex
pect
atio
ns
The City’s Information Technology is generations behind
Innovation & Technology Planning
Decade of Disinvestment
Brilliant at the Basics
Consistent Innovation & Exceptional Experience
Critical Outcomes• Plan resources, strategic and tactical efforts, and cultural investments to
enable us to execute and sustain the San José Smart City Vision. • Provide essential IT services in partnership with City departments.• Secure City assets from evolving threats.• Ensure technology services are reliable and optimized to City priorities.• Support resources and projects to achieve Smart City.
Innovation & Technology Planing
Total ITD Staffing: 82.5
2.5
14
25
2
32
3
4
57 Technical Employees Support Core IT for 6,600 Employees, a $3B budget, & 1M
Residents
Exec
HR
Fiscal
Billing
Contact Center
Applications
Infrastructure, Network, Security
Innovation & Technology Assessment
Tech DebtAccumulation of technology deficits from obsolete, non-compliant, and siloed assets.
Symptoms• Projects routinely miss success measures. Pay for waste versus capability.• Functional areas cannot modernize. Negative audit findings accumulate. • Organizational haves v. have-nots. Failing hardware and software outages emerge. • Incoherent/Uncoordinated IT investments. Difficult to hire/retain talented staff.
Verdict
• Excessive Tech Debt nullifies technology as a platform for success. Achievements that come are few, due to heroic efforts by a few individuals, and unsustainable.
Innovation & Technology Assessment
Innovation & Technology Journey
Be Brilliant at the Basics• Reduce Tech Debt• IT Staffing + Training• Cybersecurity• Core Metrics• Data & Integration
Reach Capability Maturity• Customer-Centric IT• Project Execution • Education• Budgeting + Purchasing• Automation
Innovate!• IT with Scale + Speed• Digital Inclusion• Smart Cities/IoT• Partnerships
MissionExecute, secure, and sustain the civic solutions that allow San José to thrive.
VisionThe City of San José is the Capital of Silicon Valley. We aspire to be as innovative as the community we serve!ITD’s success will be defined by our ability to:- Hire exceptional contributors and help them grow- Engage in meaningful ways with our community and staff- Partner with departments, residents, businesses, and peers- Absorb, execute, and sustain technologies that solve City needs- Generate opportunities and progress despite resource constraints
Innovation & Technology Journey
City Information Security Officer
Identify/Protect/Detect
Compliance
Response & Forensics
Resilience
eGovernment Services Officer
City Contact Center
CRM + Mobile App
Wickedly Fast WiFi Coordination ITD Billing
Budget/Fiscal Administration
Budget & Performance
Metrics
Audit Management
Chief Administrative
Officer
ITD Human Resources
Products-Projects Officer
Technology Evaluations
Enterprise Portfolio Planning
Relationship Management Deputy CIO–
Solutions
Enterprise Applications &
Platforms
Business Intelligence &
GIS Tools
Financials & HRMS
Application and Data Integration
Enterprise Architects
Technology Stack
Solution Design & Review
Education & Consulting
Deputy CIO– Infrastructure & Operations
Customer Support
Server & Storage Management
Telephony
Network Management
Asset Management
Chief Information Officer
IT Acquisitions
Cloud Services Coordination
City Manager
Office of Innovation and Digital Strategy
Innovation & Technology Blueprint
Collaboration and Communication
Awareness, Decisions, and
GeospatialReal-Time Control Business
Automation
Content Management and
eDiscovery
Open Data Ecosystem
Application and Data Integration
Data Ecosystem
Secu
rity
Storage/Cloud Mobile Business Continuity Compute & Virtualization NetworkEndpoints
Data Discovery & Search APIs/Work System Integrations Data Lakes Machine Learning
Infrastructure Layer
Enterprise Content Data Support ToolsFiscal & Budgeting People Systems Productivity
Core Applications
Data Sources Reporting Analysis & Visualization Data GovernanceSurfacing Data Management
Enabled Business
Innovation & Technology Blueprint
Innovative Partnerships
Purpose• Easy Resident Service Requests• Phase 1: Illegal Dumping, Graffiti,
Abandoned Vehicles, Potholes, & General Requests
• Efficiencies + Integration + Analytics
Status• Development and Testing thru April• Integrations thru April/May• Alpha Launch: May 1• Full Launch: TBD• Future Phases: Pending Budget
Customer Relationship Management
Status: Green
Purpose• Data Patterns/Insights Decisions Automation Ecosystem• Technical Architecture and Simple Tools• Maximize Use and Sharing
Status• Architecture: Drafted & Shared• Partner: Innovation Pilot with Dell EMC• Data Portal Migration: Summer 2017• Smart City Platform Tests: Fall 2017• Supports: Smart Public Safety Pilot
Open Data Communities Architecture