How can we co-design a programme that helps staff develop & apply cooperative behaviours?

People’s motivations to learn are shaped by their values & needs

Lambeth Policy & Communications commissioned University of the Arts to understand how commissioners & service managers learn…

…They then developed ideas and a prototype called the Lambeth Challenge that built on these insights to create an interactive learning experience that helped people work more effectively

Our user research asked commissioners…

What are your daily activities?

How do you currently do the work?

What would be better about how you do this?

What does co-operative behaviour mean to you?

What does co-operative working mean to you?

Have you done any training or learning already on this?

What strengths or needs do you think are required in the community?

How do you currently prepare for interacting with the public

How do projects work?

Our user research asked service managers…

How is it working with commissioners?

How long have you been working

Do service managers and commissioners work together?

What’s the process for you working together?

What are the barriers or frustrations you experience working together?

How long have you been working?

Why did you start working here?

What were you taught or told about cooperative behaviours when you joined?

Does the council provide tools that help to work and behave co-operatively?

What knowledge do you already have about co-operative behaviours

Have you worked on the co-operative projects? How do you best learn?

How important are different stakeholders?

How would staff use the learning?

Identify the need

Finds a method/case

study

Uses the guide

Accesses training

Shares learning

Reviews performance

How can the methods help people want to learn?

See Principles for Learning

What is critical for the learning to be effective?

Environment

Time

Relevance

MotivationSupport

Application

Accountability

People want to learn…

…through doing

…with and from others

…from challenging and being challenged

…from the environment you're in and discover

…from success of others and your failures

…over time

How can people learn from each other?

How can we co-design ways of motivating staff to deliver projects which demonstrate

cooperative behaviours?

Learning style DescriptionMaking A “collaboration challenge treasure hunt or orienteering event where local people can give information about clues

1 task 100 different resultsLearning sets of peers where they bring a project to co-produce it

Experiencing Interactive Open Works theatre Role play cooperative behaviours

Visual Vox pops to share the experience of learningComic illustration handbook of ways to speak in situations that demonstrate cooperative behaviours

Physical Conversation hub – room where conversations between commissioners and citizens can take placePlace to display examples and ideasMascot that diverse group need to care of

Social Randomised coffee trialsResident commissioner buddy systemStaff go speed dating with people in the communityForums to share learning and failure

Experiential Work shadowing someone working on cooperative projectsEvent outside to an adventure park to break down barriersCommissioners to be able to work in a community organisation regularlyTeam swapsFun day once a month

Text Incentive adwords“We are Lambeth” yearbook with different projects Interactive diary set over several weeks

Incentives Awards for co-operative behavioursRewards for taking up learning opportunitiesStar reward systemSelection of goof leadersAwards for staff awarded by the community

In development…

Why are we developing this approach in this way?

Helping people develop cooperative behaviours helps them improve their performance and that of the organisation

Showing how the methods used in cooperative projects can help people develop specific behaviours helps embed the learning

Helping people show how they’ve applied these behaviours helps them and the organisation understand how (well) people are improving

Showing who has applied specific behaviours helps others find people they can ask for advice and support

How can we meet people’s different learning needs to improve their performance?

1. Get support or advice to help them carry out routine tasks

2. Get support or advice to help them carry out a new task

3. Identify examples of how behaviours are used in projects

4. Identify training to help them improve their performance

5. Go on a programme that helps specific cohorts develop their performance

6. Get specialist support for a project that tackles a strategic issue

7. Evidence how they’ve improved their performance

See Learner Journey

What are the best opportunities to introduce learning?

At start of personal development planning

Just before appraisal

Just before start of project

Just before start of new job

Just after completing project

Just after completing job

How can the learning help those the individual works with to achieve the outcome?

Marketplace & Residents

External Partners, Providers & Service Users

Internal Partners & Other Commissioners

Team

Commissioner

What can we create to help people apply the learning?

Framework that can help people see which method/case study can meet their need and how they can progress

Methods that people can use individually and combine when developing new projects

Toolkit with methods, case studies & stories on how people have used the methods

Workshops & programme that can help people make sense of the learning and apply it with others