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Making a difference. Effective information sharing within and outside of your “community” Stephen Gregory Business & Legal Team Leader Welsh Government Library & Archive Services [email protected] 16 th May 2014 CILIP Cymru Wales Annual Conference “Making a difference: libraries and their communities”

Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

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Considers how Welsh Government Library & Archive Services works to capture and make accessible for the longer term, information published by the Welsh Government. Promotes the Welsh Government Publications Catalogue including full text access to contemporary documents and an increasing range of historical documents from the Welsh Government and predecessor bodies - Welsh Assembly Government and Welsh Office. Further considers how the role of the Publications Catalogue is branching out to include content published as Freedom of Information Request answers, and Ministerial Decision Reports.

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Page 1: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Making a difference.

Effective information sharing within

and outside of your “community”

Stephen Gregory

Business & Legal Team Leader

Welsh Government Library & Archive Services

[email protected]

16th May 2014

CILIP Cymru Wales Annual Conference

“Making a difference: libraries and their communities”

Page 2: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Outline

• Consider WG as an information provider

• Consider our communities

• Case study

• Identification of issues and suggestions for

good practice

• To urge reflection on our roles

Page 3: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

WG as a Publisher

• Publish >770 p.a. (books, reports, guidance) (In 2013: Penguin published ca 1500 items; OUP

4200 items)

• Cymru.gov.uk = 90,000 pages with sub-sites e.g. http://business.wales.gov.uk/ ; www.planninginspectorate.wales.gov.uk

• Numerous others - possibly 300? e.g. www.sell2wales.gov.uk, www.visitwales.com, www.wales.com.

• Social media channels

Page 4: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

0200400600800

10001200

19

99

20

01

20

03

20

05

20

07

20

09

20

11

20

13

2nd Assembly 2003-2006. 3rd Assembly 2007-2011.

4th Assembly 2012-

Number of items added to the Pubs Archive

Average 770 p.a.

Page 5: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 6: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Communities

• Internal

– ca. 5000 civil servants – across Wales

• External

– Stakeholders – WG Sponsored Bodies,

representative organisations, third sector, etc.

– Member of the public / other Welsh bodies

– Other government departments

• International

• Notion of “community”?

Page 7: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

WG - Effective information sharing?

Q. What do you

think?

Page 8: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Effective Information Sharing?

• Web site

– Poor search engine

– Unfathomable structure

– User perspective taken account of?

– Inconsistent content policy

– Archiving policy

• Social media

• Publications?

Page 9: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Q. Aware of WG Pubs

Catalogue?

Q. Used the catalogue?

Page 10: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

WG Publications Catalogue

• http://wales.gov.uk/about/foi/publications-

catalogue/

• Now hidden under: About Us > FOI.

• Up to June 2013 average 5200 page

views per month.

• July 2013 - average 330 page views /

month

Page 11: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Pubs Catalogue 2

• Manually trap and catalogue WG

publications

• Publications request option FPCC ca.

2000 p.a.

• Including increasing number of full text file

attachments, details of original web links,

and supporting text.

• Our Digital Archive?

Page 12: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 13: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Archive of WG Publications

• Hard Copy

– Archive ca. 25K items

– Paper still our “gold

standard” for archiving

– Reasonable storage

conditions

• Digital Archive

– Archive size ?

– Very mixed formats:

.doc; .xls, .pdf, .pdfA.

Some text readable,

many not.

– Currently no means of

ensuring digital

continuity

– Cloud storage with

backup

Page 14: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 15: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Does Web Archiving Achieve this

for you?

Q. What’s your

experience?

Page 16: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Why do we do this?

The Web Archives do

not suffice:

• Not all layers captured =

missing content

• Not readily searchable.

Dependent on navigating

• Multiple web sites?

• Restricted scraping dates

• TNA 1997 -

http://collections.europarc

hive.org/tna/*/http://wales.

gov.uk

• NLW 2006 –

http://www.webarchive.or

g.uk/ukwa/target/122171/

source/subject

• Wayback Machine 1997 -

http://web.archive.org/we

b/*/www.wales.gov.uk/

Page 17: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Case Study

Cabinet Statements

& FOI Responses

1. Comms – extract from DBs

2. Library – check

data quality

3. Souton

Map, upload

4. Library – quality check

1st cycle –

pilot

2nd cycle –

2001 -

2013

Page 18: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 19: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 20: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Case Study -the reality

Cabinet Statements

& FOI Responses

1. Comms – extract from DBs

2. Library – check

data quality

3. Soutron

Map, upload

4. Library – quality check

Pilot

complete

Page 21: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 22: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014
Page 23: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Effective information sharing:

barriers and enablers

Q. What do you

think?

Page 24: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Effective information sharing

Barriers

• Ownership

• Cultural

– Work in silos

– No shared vision?

• Technical

– Format, content, protocols

• Time / Priorities

• Ignorance

– not aware of bigger picture

• Communication

– Piggy in the middle?

Enablers

• Genuine desire to share data

• Cultural

– Understand and respect

difference.

• Technical

– using right person for each role

– Appropriate technology

• Programmed / prioritised.

• Shared understanding /

expectations

• Open / honest communication

Page 25: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Why archive?

To maintain

our history

EfficiencyLegal

• Internal / External Use.

• Fully searchable

• Not reinventing the wheel

• Aiding the public

• Aid democracy / openness

• FOI – Publications Scheme

• PSI Re-use - changes July

2015

Page 26: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Recap

• Welsh Government as an information

provider / sharer (& their effectiveness)

• Identified how WG Library & Archive

Services are improving effectiveness …

and our learning along the way

• Considered barriers & enablers to effective

information sharing

Page 27: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Food for thought?

• Do I have a similar archiving role within my

organisation?

• Could I find historical information about my

organisation with ease + successfully?

• What information might be going astray?

• Are the boundaries between sub-

professions blurring? Can I respond to

this?

Page 28: Effective information sharing - workshop session CILIP Cymru Wales Annual Conference 2014

Questions or Comments?

Stephen Gregory

[email protected]

@StepGreg